* This book is comprehensive in nature, challenging in concept,
written in the context of the current and future situation faced by
public services and informed by relevant academic research findings
where available. * Grounded in practical experience in public
services policy and implementation. * Incorporates consideration of
practices in other countries. * The authors have extensive
experience of academic research, policy development and
publications, coupled with extensive direct experience of public
services, at a senior level, in the areas that they write about.
General
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