This book is about the subjective and objective outcomes of the
work of volunteer advocates in nursing facilities. The majority of
the volunteers were older, and they served older persons through
their work in an ombudsman program. The extent of involvement of
older persons in volunteering suggests its importance to them, and
it increasingly sustains human service programs for both the young
and old.
Despite an increased emphasis on independent and assisted living
for older persons, the need for oversight of care, welfare, and
rights of the aged in nursing facilities remains. Indeed, in
recognition of the need to provide advocacy services for vulnerable
elderly, the Older Americans Act was amended in 1978 to require
states to establish nursing home ombudsman/advocacy programs.
Ombudsman programs are based on the assumption that community
involvement through volunteers will have a watchdog effect on
behalf of residents and increase accountability among staff and
administrators of nursing homes. The present study reveals
volunteers' experiences in ombudsman programs. It provides insight
into volunteers' thoughts about their work and their capabilities
prior to their involvement as well as independent measures of the
work of volunteers.
General
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