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The Future of the Office - Work from Home, Remote Work, and the Hard Choices We All Face (Hardcover)
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The Future of the Office - Work from Home, Remote Work, and the Hard Choices We All Face (Hardcover)
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A GLOBE & MAIL BEST BUSINESS BOOK OF 2021 The COVID-19 pandemic
forced an unprecedented experiment that reshaped white-collar work
and turned remote work into a kind of "new normal." Now comes the
hard part. Many employees want to continue that normal and keep
working remotely, and most at least want the ability to work
occasionally from home. But for employers, the benefits of
employees working from home or hybrid approaches are not so
obvious. What should both groups do? In a prescient new book, The
Future of the Office: Work from Home, Remote Work, and the Hard
Choices We All Face, Wharton professor Peter Cappelli lays out the
facts in an effort to provide both employees and employers with a
vision of their futures. Cappelli unveils the surprising tradeoffs
both may have to accept to get what they want. Cappelli illustrates
the challenges we face by in drawing lessons from the pandemic and
deciding what to do moving forward. Do we allow some workers to be
permanently remote? Do we let others choose when to work from home?
Do we get rid of their offices? What else has to change, depending
on the approach we choose? His research reveals there is no
consensus among business leaders. Even the most high-profile and
forward-thinking companies are taking divergent approaches:
Facebook, Twitter, and other tech companies say many employees can
work remotely on a permanent basis. Goldman Sachs, JP Morgan, and
others say it is important for everyone to come back to the office.
Ford is redoing its office space so that most employees can work
from home at least part of the time, and GM is planning to let
local managers work out arrangements on an ad-hoc basis. As
Cappelli examines, earlier research on other types of remote work,
including telecommuting offers some guidance as to what to expect
when some people will be in the office and others work at home, and
also what happened when employers tried to take back offices.
Neither worked as expected. In a call to action for both employers
and employees, Cappelli explores how we should think about the
choices going forward as well as who wins and who loses. As he
implores, we have to choose soon.
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