This coursework is for professionals or trainee professionals in
business, commerce and administration who need to make and answer
phone calls. It is suitable for learners at the intermediate and
upper-intermediate levels, and can be used in class or for
self-study. The emphasis is on developing and consolidating
practical telephone skills in a variety of interesting and relevant
contexts. Activities range from message-taking and spelling
practice to role play, providing learners with a comprehensive
course in using the telephone in English.
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