The multiple crises of 2020-21 have presented both challenges and
opportunities for change in four-year residential colleges and
universities. Evidence indicates that the historic structure of
administrative and student services is increasingly mismatched to
the needs of a diverse and stressed student body born in a digital
age. Inspired by his leadership in a university-wide initiative
that focused on how students' interactions with both academic and
professional staff affect their success and well-being, Scott A.
Bass presents fresh insights on the inner workings of traditional
nonprofit four-year degree residential institutions. The book
describes the influences of history, tradition, and internal and
external pressures on the American university, highlighting its
evolution to its staid and fragmented structure; it distills voices
of students, faculty, and staff; and it explores how successful
organizations outside of higher education deliver services, with
potential applicability for the academy's ability to meet students
where they are.
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