You must deliver an amazing customer experience. Why? It is the
competitive edge of new-era business--in any market and any
economy.
Renowned customer experience expert Shep Hyken explains how
consistently amazing customers through stellar service can elevate
your company from good to great. All transformations require a role
model, and Shep has found the perfect role model to inspire your
team: Ace Hardware. Ace was named as one of the top ten customer
service brands in America by "Businessweek" and ranked highest in
its industry for customer satisfaction. Through revealing stories
from Ace's over-the-top work with customers, Shep explores the five
tactical areas of customer amazement: leadership, culture,
one-on-one, competitive edge, and community.
Delivering amazing service requires everyone in your organization
to step up and be a leader. It doesn't take a title. It takes the
right set of tools and principles. To help you empower employees at
all levels, Shep brings the content to a deeply practical level.
His 52 Amazement Tools--like "Ask the extra question" and "Focus on
the customer, not the money"--are simple, clear, useful for almost
anybody, and supported with compelling research and stories.
Between these covers, you will find the tools and tactics you need
to transform your company into a seriously customer-focused
operation that will amaze every customer every time.
General
| Imprint: |
Greenleaf Book Group LLC
|
| Country of origin: |
United States |
| Release date: |
September 2013 |
| First published: |
September 2013 |
| Authors: |
Shep Hyken
|
| Dimensions: |
236 x 160 x 24mm (L x W x T) |
| Format: |
Hardcover - Cloth over boards
|
| Pages: |
234 |
| ISBN-13: |
978-1-62634-009-1 |
| Categories: |
Books >
Business & Economics >
General
Promotions
|
| LSN: |
1-62634-009-9 |
| Barcode: |
9781626340091 |
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