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Books > Computing & IT > Computer communications & networking

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Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition) Loot Price: R5,389
Discovery Miles 53 890
Repayment Terms: R505 pm x 12*
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Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition):...

Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition)

Stephen Coscia

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Loot Price R5,389 Discovery Miles 53 890 | Repayment Terms: R505 pm x 12*

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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

General

Imprint: Crc Press
Country of origin: United Kingdom
Release date: July 2017
First published: 2002
Authors: Stephen Coscia
Dimensions: 229 x 152mm (L x W)
Format: Hardcover
Edition: 5th edition
ISBN-13: 978-1-138-41222-4
Categories: Books > Computing & IT > Computer communications & networking > General
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > General
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LSN: 1-138-41222-8
Barcode: 9781138412224

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