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Books > Computing & IT > Computer communications & networking
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Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition)
Loot Price: R5,477
Discovery Miles 54 770
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Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition)
Expected to ship within 12 - 17 working days
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Exceptional customer service is crucial to a successful phone-based
business. Quality service can secure customer loyalty, while poor
service can lose it. This concise guide examines every important
scenario that a customer service representative is likely to
encounter and shows how to best handle each situation. It also
explains how to make effective use of voice mail, email, fax, and
letters. ;
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