Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty

Books > Computing & IT > Computer communications & networking

Buy Now

Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition) Loot Price: R5,517
Discovery Miles 55 170
Repayment Terms: R517 pm x 12*
Add to cart
Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition):...

Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition)

Stephen Coscia

 (sign in to rate)
Loot Price R5,517 Discovery Miles 55 170 | Repayment Terms: R517 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

General

Imprint: Crc Press
Country of origin: United Kingdom
Release date: July 2017
First published: 2002
Authors: Stephen Coscia
Dimensions: 229 x 152mm (L x W)
Format: Hardcover
Edition: 5th edition
ISBN-13: 978-1-138-41222-4
Categories: Books > Computing & IT > Computer communications & networking > General
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > General
Promotions
LSN: 1-138-41222-8
Barcode: 9781138412224

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

CISA - Certified Information Systems Auditor Study Guide 4e (Paperback, 4th Edition): Cannon
CISA - Certified Information Systems…
Cannon Paperback R1,653 R1,321 Discovery Miles 13 210
CompTIA Security+ Guide To Network Security Fundamentals (Paperback, 8th Edition): Mark Ciampa
CompTIA Security+ Guide To Network…
Mark Ciampa Paperback R1,420 R1,316 Discovery Miles 13 160
Managing Business Projects - The Essentials (Paperback, 3rd Edition): Frank Einhorn
Managing Business Projects - The…
Frank Einhorn Paperback R515 Discovery Miles 5 150
Guide to Networking Essentials (Paperback, 8th edition): Greg Tomsho
Guide to Networking Essentials
Greg Tomsho Paperback R1,452 R1,344 Discovery Miles 13 440
Network+ Guide to Networks (Paperback, 8th edition): Jill West, Jean Andrews, Tamara Dean
Network+ Guide to Networks
Jill West, Jean Andrews, … Paperback R1,420 R1,316 Discovery Miles 13 160
Safety of Web Applications - Risks, Encryption and Handling Vulnerabilities with PHP (Hardcover): Eric Quinton
Safety of Web Applications - Risks…
Eric Quinton Hardcover R2,473 Discovery Miles 24 730
Distributed Systems - Concurrency and Consistency (Hardcover): Matthieu Perrin
Distributed Systems - Concurrency and…
Matthieu Perrin Hardcover R1,932 Discovery Miles 19 320
RIoT Control - Understanding and Managing Risks and the Internet of Things (Paperback, UK ed.): Tyson Macaulay
RIoT Control - Understanding and…
Tyson Macaulay Paperback R1,461 R1,230 Discovery Miles 12 300
The Host in the Machine - Examining the Digital in the Social (Paperback): Angela Thomas-Jones
The Host in the Machine - Examining the…
Angela Thomas-Jones Paperback R1,397 Discovery Miles 13 970
Digital Signal Processing and Applications (Paperback, 2nd edition): Dag Stranneby
Digital Signal Processing and…
Dag Stranneby Paperback R1,454 Discovery Miles 14 540
Practical Industrial Data Communications - Best Practice Techniques (Paperback): Deon Reynders, Steve Mackay, Edwin Wright
Practical Industrial Data Communications…
Deon Reynders, Steve Mackay, … Paperback R1,539 Discovery Miles 15 390
Practical Modern SCADA Protocols - DNP3, 60870.5 and Related Systems (Paperback): Gordon Clarke, Deon Reynders
Practical Modern SCADA Protocols - DNP3…
Gordon Clarke, Deon Reynders Paperback R1,557 Discovery Miles 15 570

See more
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners