"A gripping story that offers inspiration, hope, sustenance and
personal redemption to the poor souls who see that they are caught
up in an organization where the sands have shifted, and where the
old evolutionary process and the old reward systems no longer
support winning behaviors." Kim Morrison CEO, GrokChina, LLC NYC,
New York "A really interesting page turner that underscores the
importance of "voice of the customer" and offers some great tips on
creative ways to get VOC into a company. As I read I wanted to see
what happened next and loved the way that Steve and Geoff kept it
real - the frank discussions about what worked and what didn't are
practical lessons that all executives can learn from." Mark Ryski
President & CEO, HeadCount Corporation Edmonton, Alberta,
Canada "People issues are the biggest challenge facing public and
private organizations today. This book gives you practical insight
into changing people's behavior to achieve your business
objectives." Daniel Deslatte Chief of Staff, Representative Bryan
Hughes Texas House of Representatives Austin, Texas
General
Imprint: |
Authorhouse
|
Country of origin: |
United States |
Release date: |
February 2009 |
First published: |
February 2009 |
Authors: |
Stephen Quesnelle
• Geoff Smith
|
Dimensions: |
229 x 152 x 15mm (L x W x T) |
Format: |
Hardcover - With printed dust jacket / With dust jacket
|
Pages: |
216 |
ISBN-13: |
978-1-4389-5260-4 |
Categories: |
Books >
Business & Economics >
General
|
LSN: |
1-4389-5260-0 |
Barcode: |
9781438952604 |
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