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Customers the Day After Tomorrow - How to Attract Customers in a World of AI, Bots and Automation (Paperback) Loot Price: R755

Discovery Miles 7 550

Repayment Terms: R71 pm x 12*

You Save: R171 (18%)

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Customers the Day After Tomorrow - How to Attract Customers in a World of AI, Bots and Automation (Paperback): Steven Van...

Customers the Day After Tomorrow - How to Attract Customers in a World of AI, Bots and Automation (Paperback)

Steven Van Belleghem

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List price ~~R926~~ Loot Price R755 Discovery Miles 7 550 | Repayment Terms: R71 pm x 12* You Save R171 (18%)

Expected to ship within 12 - 19 working days

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Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google.

General

Imprint:	Lannoo Publishers
Country of origin:	Belgium
Release date:	December 2017
Authors:	Steven Van Belleghem
Dimensions:	210 x 260 x 24mm (L x W x T)
Format:	Paperback
Pages:	240
ISBN-13:	978-9401445214
Categories:	Books > Business & Economics > General Promotions
LSN:	9401445214
Barcode:	9789401445214