* Includes practical and evidence-based tools for resolving
disputes and conflict, that can be applied to a range of contexts,
and used by lay people, and people working in other roles, for
example, managers; human resource staff; faith groups; Local
authority employers and managers; social work/care; schools;
counsellors; therapists; NHS staff; politicians * Does not provide
a short-cut to qualifying as a professional mediator, but applies
professional mediation principles to everyday scenarios, and serves
as a 'taster' for anyone considering the training process and
career in mediation in the future * Shows how well-timed strategic
interventions bring an important sense of intentionality and a
purposeful structure to chaos, which in turn empowers participants
to move from what feels like a crisis towards constructive
communication, and on to a creative future-focussed option
development
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