Thoroughly tested and used by students and proven to help students
taking the American Society for Quality's Certified Quality
Improvement Associate exam, "Essentials of Quality" is highly
accessible, experiential, and unique in its coverage of current
quality management topics, from creative and innovative
improvements and approaches to today's economic environment to ways
of developing metrics for measuring and evaluating programs. With
non-academic, reader-friendly writing, the text features many
chapter exercise and cases that provide students with hands-on
experience.
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