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Applying Total Quality Management Concepts to Land Administration (Paperback)
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Applying Total Quality Management Concepts to Land Administration (Paperback)
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Evaluation and assessment of land administration system has been
getting more attention over the last few years. Different
assessment approaches have been tried across land administration
systems at international level to assess the performance of these
systems, but the attention is given to only those parameters which
are common to all these systems. In some cases, legal and technical
parameters are considered while institutional and organizational
parameters got more attention in others. There have been a few
efforts to standardize the procedures for assessing the performance
of land administration systems at international level but no
internationally accepted or standardized method is there to assess
the quality of a standalone system. This work is an effort to
standardize the quality assessment framework through a systematic
approach of using case study methodology to analyze the system
first and then apply total quality management (TQM) concepts to
land administration system for further quality improvement.
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