Professor Eisenberg brings to this book four decades of studying, teaching, and writing about various aspects of interpersonal communication. One reviewer's description was, "Eisenberg is not dull " Readers of his other books regard his writing style as conversational and not beleaguered by technical jargon.
Aside from addressing the conventional issues that currently bog down healthcare communication, he exploits some less typical issues such as pseudoaffective communication, somatotyping, appellations, clinical musicology, genderlect, and territoriality. Healthcare providers reading this book should come away with an expanded and more inclusive perspective on how practitioners can enrich their interpersonal skills.

This book is a must read for anyone who is a procrastinator or who lives with someone who procrastinates. Especially interesting topics addressed include lying, sublimation, ego trips, excuses, mountains out of molehills, and hypocrisy. Anyone who denies being a procrastinator is a liar. From birth, we are all born with this inherent ability. It afflicts stock clerks as well as world leaders. Its most recommendable asset is convenience and accessibility.