"Designing the Best Call Center for Your Business" examines all key aspects of opening and expanding a live-agent call center here and abroad. Key topics discuss offshoring as well as nearshoring, and consumer and political resistance including the impact of federal "Do Not Call" legislation.

Provides guidance to managers and employees through working from home either full or part-time. This book guides employees and managers through all the issues involved with working from home, either full time or on occasion: voice and data technology, home office locations, facilities, environment, furniture, and HR oversight.

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

Reap the benefits of the home workplace revolution with this practical resource that guides managers and employees through working from home either full or part-time. If you are charged with establishing or executing a home-work policy in your business, t