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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Designing the Best Call Center for Your Business (Paperback, 2nd edition) Loot Price: R1,515
Discovery Miles 15 150
Repayment Terms: R142 pm x 12*
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Designing the Best Call Center for Your Business (Paperback, 2nd edition)

Brendan Read

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Loot Price R1,515 Discovery Miles 15 150 | Repayment Terms: R142 pm x 12*

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"Designing the Best Call Center for Your Business" examines all key aspects of opening and expanding a live-agent call center here and abroad. Key topics discuss offshoring as well as nearshoring, and consumer and political resistance including the impact of federal "Do Not Call" legislation.

General

Imprint: CMP Books
Country of origin: United Kingdom
Release date: 2005
First published: 2005
Authors: Brendan Read
Dimensions: 229 x 152 x 23mm (L x W x T)
Format: Paperback
Pages: 362
Edition: 2nd edition
ISBN-13: 978-1-57820-313-0
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 1-57820-313-9
Barcode: 9781578203130

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