An ideal companion to support apprentices throughout their
on-programme learning of Customer Service Practitioner Level 2
Apprenticeship Standard Apprenticeship Handbook for Customer
Service Practitioner (Level 2) provides apprentices with all the
support they will need throughout the on-programme component of the
Customer Service Practitioner Level 2 Apprenticeship Standard. It
is a course companion that covers all the knowledge required by the
apprenticeship Standard and set out in the Pearson EPA
Amplification. It will also help apprentices identify and
understand how to apply the appropriate skills and behaviours in
the workplace.
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