Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating a customer experience that appeals to the most powerful consumer decision makers: women. When people think about the world's growth markets, they often envision countries like China and India. Yet they miss the largest one right here at home: women. With women driving 70 to 80 percent of consumer purchasing, it would seem an obvious strategy to learn how best to appeal to this continually expanding market. Common sense? Yes. Common practice? No. In Winning Her Business, Bridget Brennan, advisor to some of the world's biggest brands and businesses, provides a roadmap for selling in a world dominated by the rise of women's economic power. She points out how classic sales practices that focused on simply offering product knowledge are no longer enough in today's Google-informed world. Instead, savvy business people must adapt by learning how to deliver transformational customer experiences that speak to women, and by developing stronger interpersonal skills, value-added knowledge, and emotional-engagement techniques that inspire sales, referrals, and repeat business. Bolstered by a dozen years of research, Brennan offers invaluable insight into women as consumers and shows readers how, at the end of the day, mastering an inclusive customer experience is something everyone appreciates.

Bridget Brennan, CEO of Female Factor, shows readers how to win sales and grow market share by creating a customer experience that appeals to the most powerful consumers: women.

When people think about the world's growth markets, they often envision countries like China and India. Yet they miss the largest one right here at home, no matter where you call home: women. With women driving 70 to 80 percent of consumer spending, it would seem an obvious strategy to learn how best to appeal to this continually expanding market. Common sense? Yes. Common practice? No.

In Winning Her Business, Bridget Brennan, advisor to some of the world's biggest brands and businesses, provides a roadmap for selling in a world dominated by the rise of women's economic power. Brennan introduces The Four Motivators(R) Framework, which shows how every company can help customers feel:

- connected to them, their brand, and their business,

- inspired to buy from them specifically,

- confident in their buying decisions, and

- appreciated for their business.

Showcasing best practices from brands as diverse as Lexus, Sephora, Allstate and the Minnesota Vikings NFL team, Winning Her Business offers invaluable insights into women as consumers and shows that almost all businesses have an opportunity to create an inclusive customer experience that inspires increased sales, referrals, and repeat business.

Integrating marriage with the Spiritual Exercises, Falling in Love ... Finding God invites married couples to grow in intimacy with each other and with God. Using experiences from 40+ years of our journey, we lead couples to discover love, intimacy, and God in their experiences. Along the way, we offer practical marriage tools as communication, conflict resolution, and management of time, sex, and money, as well as Ignatian tools as Discernment and Examen. ""We warmly recommend this book both to those who have seen many seasons of married life, and to those yet to embark on this beautiful vocation."" Tim and Sue Muldoon ""Bridget and Jerry are pioneers in exploring what Ignatian Spirituality looks like when embraced wholeheartedly in the lay life."" Dr.Ann M. Garrido ""It is surprising that so little has been written on marriage from the Ignatian point of view"" James Martin, SJ ""Many couples will find moving and persuasive their writing on the 'integration of the spiritual and the marital life."" John Padberg, SJ

Bridget Brennan, CEO de Female Factor, la firma de consultoria mas importante del mundo en marketing y ventas para mujeres, presenta los fundamentos para crear una experiencia de consumo centrada en el ser humano que ayude a las empresas a destacarse y hacer que la gente quiera entregarles su negocio. La primera pregunta que le hacen los vendedores a Bridget Brennan, CEO de Female Factor, es siempre la misma: "?Como puedo sobrevivir cuando los clientes tienen tantas opciones respecto de donde comprar mi producto?". Si bien hay muchas estrategias para crecer en ventas, la que ella visualiza es la que muchos vendedores pasar por alto, o sea, la mas obvia: hacer que la experiencia del cliente sea tan grande que quieran invertir su tiempo y dinero con usted. Dado que las mujeres manejan entre el 70% y el 80% del presupuesto de consumo familiar y le otorgan un valor tan alto a la experiencia del servicio, esto parece no tener demasiada ciencia. ?Sentido comun? Si. ?Practica comun? No. En esta era tecnologica que se acelera vertiginosamente, hay una necesidad urgente de un nuevo modelo de ventas dirigido a la consumidora que empuna habilmente su smartphone, instruida en Google, amante de las marcas, y que a menudo conoce mas sobre los productos que desea adquirir que el mismo vendedor que se para frente a ella. En este nuevo libro, Brennan brinda a los profesionales de ventas una guia para dominar las habilidades necesarias para la comercializacion en el siglo XXI. X

If the consumer economy had a sex, it would be female.
If the business world had a sex, it would be male.
And therein lies the pickle.
Women are the engine of the global economy, driving 80 percent of consumer spending in the United States alone. They hold the purse strings, and when they've got a tight grip on them as they do now, companies must be shrewder than ever to win them over. Just when executives have mastered becoming technology literate, they find there's another skill they need: becoming female literate.
This isn't always easy. Gender is the most powerful determinant of how a person views the world and everything in it. It's stronger than age, income, or race. While there are mountains of research done every year segmenting consumers and analyzing why they buy, more often than not it doesn't factor in the one piece of information that trumps them all: the sex of the buyer. It's stunning how many companies overlook the psychology of gender when we all know that men and women look at the world so differently.
Bridget Brennan's "Why She Buys" shows decision makers how to bridge this divide and capture the business of the world's most powerful consumers just when they need it most.
- No Matter Where You Live, Women Are a Foreign Country: You'll discover the value in studying women with the same intensity that you would a foreign market. Women grow up within a culture of their own gender, which is often invisible to men. Brennan dissects this female culture and explains the important brain differences
between men and women that may cause your female customers to notice things about your products, marketing campaigns, or sales environment that you might have overlooked.
- The High Fives: There are five major trends driving the global female population that are key to determining their wants and needs. These global shifts are just beginning to be tapped by businesses, and learning about them can provide you with an invaluable blueprint for long-range planning.
- The Good, the Bad, and the Ugly: Find out how the best and brightest companies have cracked the female code, and hear horror stories about those that haven't. Through instructive case studies and interviews, " Why She Buys" provides practical, field-proven techniques that you can apply to your business immediately, from giants like Procter & Gamble and Toyota to upstarts like Method home-care products and lululemon athletica apparel.
At a time when every company is looking for a competitive advantage, Bridget Brennan offers a new and effective lens for capturing market share.

"From the Hardcover edition."