This book reflects the tremendous changes in the telecommunications industry in the course of the past few decades - shorter innovation cycles, stiffer competition and new communication products. It analyzes the transformation of processes, applications and network technologies that are now expected to take place under enormous time pressure. The International Telecommunication Union (ITU) and the TM Forum have provided reference solutions that are broadly recognized and used throughout the value chain of the telecommunications industry, and which can be considered the de facto standard. The book describes how these reference solutions can be used in a practical context: it presents the latest insights into their development, highlights lessons learned from numerous international projects and combines them with well-founded research results in enterprise architecture management and reference modeling. The complete architectural transformation is explained, from the planning and set-up stage to the implementation. Featuring a wealth of examples and illustrations, the book offers a valuable resource for telecommunication professionals, enterprise architects and project managers alike.

This book brings together experts from research and practice. It includes the design of innovative Robot Process Automation (RPA) concepts, the discussion of related research fields (e.g., Artificial Intelligence, AI), the evaluation of existing software products, and findings from real-life implementation projects. Similar to the substitution of physical work in manufacturing (blue collar automation), Robotic Process Automation tries to substitute intellectual work in office and administration processes with software robots (white-collar automation). The starting point for the development of RPA was the observation that - despite the use of process-oriented enterprise systems (such as ERP, CRM and BPM systems) - additional manual activities are still indispensable today. In the RPA approach, these manual activities are learned and automated by software robots, either by defining rules or by observing manual activities. RPA is related to business process management, machine learning, and artificial intelligence. Tools for RPA originated from dedicated stand-alone software. Today, RPA functionalities are also integrated into elaborated process management suites. From a conceptual perspective, RPA can be structured into input components (sensors in the wide sense), an intelligence center, and output components (actuators in the wide sense). From a strategic perspective, the impact of RPA can be related to the support of existing tasks, the complete substitution of human activities, and the innovation of processes as well as business models. At present, high expectations are related to the use of RPA in the improvement of software-supported business processes. Manual activities are learned and automated by software robots that interact with existing applications via the presentation layer. In combination with artificial intelligence (AI) as well as innovative interfaces (e. g., voice recognition) RPA creates a novel level of automation for office and administration processes. Its benefit potential reaches a return on investment (ROI) up-to 800% that is documented in various case studies.

This book reflects the tremendous changes in the telecommunications industry in the course of the past few decades - shorter innovation cycles, stiffer competition and new communication products. It analyzes the transformation of processes, applications and network technologies that are now expected to take place under enormous time pressure. The International Telecommunication Union (ITU) and the TM Forum have provided reference solutions that are broadly recognized and used throughout the value chain of the telecommunications industry, and which can be considered the de facto standard. The book describes how these reference solutions can be used in a practical context: it presents the latest insights into their development, highlights lessons learned from numerous international projects and combines them with well-founded research results in enterprise architecture management and reference modeling. The complete architectural transformation is explained, from the planning and set-up stage to the implementation. Featuring a wealth of examples and illustrations, the book offers a valuable resource for telecommunication professionals, enterprise architects and project managers alike.

Lernen Sie die anwendungsorientierte Seite der Wirtschaftsinformatik kennen Wo kommen Informationstechnologien in Gesellschaft und Wirtschaft zum Einsatz? Dieses Lehrbuch liefert eine ganzheitliche und praxisbezogene Antwort. Die Autoren erläutern die Bedeutung von Informationssystemen in Unternehmen. Erfahren Sie, welche Aufgaben das Informationsmanagement erfüllt und wie Sie solche Systeme planen und steuern. Im Vordergrund des Lehrbuchs der Wirtschaftsinformatik stehen verschiedene Aspekte der digitalen Transformation, wie etwa: • Electronic Business • Mobile Business • Social Media und Web 2.0 • Internet der Dinge, M2M und Industrie 4.0 Neben praxisorientierten Gestaltungsansätzen der Digitalisierung auf Strategie-, Organisations- und Informationssystemebene stellen Ihnen die Autoren verschiedene betriebliche Anwendungssysteme (vor dem Hintergrund „Big Data“) vor und widmen sich der anwendungsorientierten Softwareentwicklung. Klar veranschaulichte Sachverhalte Die zahlreichen Beispiele, Tabellen und Grafiken erleichtern das Verständnis der komplexen Inhalte und machen dieses Lehrbuch zu einem hilfreichen Werkzeug für die angewandte Wirtschaftsinformatik. Nutzen Sie es in der Kommunikationstechnologie oder für die Entwicklung einer Softwarearchitektur. Dank seiner zahlreichen Einsatzmöglichkeiten ist dieses Buch eine echte Bereicherung – nicht nur für Studenten der Wirtschaftsinformatik, sondern auch für Praktiker wie Ingenieure in der IT oder verwandten Fachabteilungen.