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Robotic Process Automation - Management, Technology, Applications (Paperback)
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Robotic Process Automation - Management, Technology, Applications (Paperback)
Series: De Gruyter STEM
Expected to ship within 10 - 15 working days
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This book brings together experts from research and practice. It
includes the design of innovative Robot Process Automation (RPA)
concepts, the discussion of related research fields (e.g.,
Artificial Intelligence, AI), the evaluation of existing software
products, and findings from real-life implementation projects.
Similar to the substitution of physical work in manufacturing (blue
collar automation), Robotic Process Automation tries to substitute
intellectual work in office and administration processes with
software robots (white-collar automation). The starting point for
the development of RPA was the observation that - despite the use
of process-oriented enterprise systems (such as ERP, CRM and BPM
systems) - additional manual activities are still indispensable
today. In the RPA approach, these manual activities are learned and
automated by software robots, either by defining rules or by
observing manual activities. RPA is related to business process
management, machine learning, and artificial intelligence. Tools
for RPA originated from dedicated stand-alone software. Today, RPA
functionalities are also integrated into elaborated process
management suites. From a conceptual perspective, RPA can be
structured into input components (sensors in the wide sense), an
intelligence center, and output components (actuators in the wide
sense). From a strategic perspective, the impact of RPA can be
related to the support of existing tasks, the complete substitution
of human activities, and the innovation of processes as well as
business models. At present, high expectations are related to the
use of RPA in the improvement of software-supported business
processes. Manual activities are learned and automated by software
robots that interact with existing applications via the
presentation layer. In combination with artificial intelligence
(AI) as well as innovative interfaces (e. g., voice recognition)
RPA creates a novel level of automation for office and
administration processes. Its benefit potential reaches a return on
investment (ROI) up-to 800% that is documented in various case
studies.
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