A unique feature of the book is its integration of relevant management knowledge, new knowledge acquired and lessons learned from the COVID-19 pandemic and a direct focus on management values to help managers and potential managers succeed in a world driven by innovation and change.

The book further accommodates di¬fferent learning styles by providing the following features:

• Real-world business examples
• Figures and diagrams
• Concise summaries of important concepts
• Case studies
• Self-assessment questions

Lincoln Mali spent his youth as a student activist fighting the apartheid system. After spending many nights in jail and detention, he reached a turning point and decided to use his knowledge and skills more proactively. He enrolled at Rhodes University to study law. After realising that law wasn’t working for him and neither was his time in Mandela’s government, he decided to go the corporate route and joined Standard Bank. And here was where he thrived.

Most of Mali’s business and leadership lessons were learnt while working for Standard Bank around Africa. He had to overcome imposter syndrome, toxic work environments, transformation issues and learn how to motivate, inspire and lead. And with Mali’s guidance, you can do all that too.

So, are you ready to be inspired?

Today, more than ever before, South Africa’s business climate is confronted with various challenges as a result of external environmental forces as well as internal nuances within the southern African context. The environment is characterised by change, turbulence and competitiveness, and therefore strategy is of the utmost importance for any organisation to survive and thrive. Many people’s lives and jobs are affected by strategic decisions and far too often, top management develops a strategy that is neither communicated to, nor fully understood by, other levels of management and employees, and may not even be relevant to the continued existence of the organisation. Strategic management explains the principles and application of the strategic management process, vital to sustaining the success of every organisation. Real southern African case studies are included to support these principles and applications.

This is the fourth edition of Strategic management, the first specifically southern African textbook on this subject. It emphasises the important role of corporate governance, with specific reference to the King IV Report. Appropriate southern African examples and case studies are used to illustrate the latest trends, particularly the history, development and strategy of Shoprite Checkers, which is used as a cohesion case study throughout this textbook. Key terms, summary questions and answers, relevant websites and recommended reading lists are also provided.

Strategic management: southern African concepts and cases will be invaluable not only to students of business management but also to organisations, from corporate companies with management training programmes to small business ventures struggling to hold their ground in a competitive environment.

Fundamentals of Project Management 2nd edition has been written as a comprehensive explanation on how to use the special project management tools and techniques, processes, plans and methodologies. The text is supported with plenty of worked examples, exercises and multi choice questions (MCQs).

The content of this book has been updated to include the new edition of the Project Management Body of Knowledge (PMBOK) sixth edition (2018) and the latest edition of the Association of Project Management's Body of Knowledge (APM BoK) sixth edition (2012).

Business Management by Portfolio is a business philosophy practiced by organisations which successfully create environments that attract only the best, brightest and most creative professionals. This is an environment which fosters trust, collaboration and unified commitment. It provides ample opportunity for individual and collective self-actualization and the unleashing of talent where it matters most.

Business Management by Portfolio addresses issues such as effective strategy implementation, optimal resource utilisation, business quality by design and, perhaps most importantly, customer satisfaction.

For our world to survive, and thrive, we need people who can lead the way to a better future for everyone, be that in corporate, government, or society in general. What we need is great leadership – not mediocre leadership; and an attitude of ever-learning, growing and developing.

Business leaders have a financial and moral obligation to uplift the people of this country. A narrow focus on profit won’t achieve that, but a culture that puts people first can. We need ethical leaders, visionary leaders, empathic leaders, courageous leaders, forward-thinking leaders, transformational leaders, human-centric leaders, purposeful leaders, curious leaders. This book is the antidote to the lack of mentorship, and is the resource for the saying: When the student is ready, the teacher will appear.

Incorporating the collective leadership wisdom for both the leaders of tomorrow and for the leaders of today, The Book Every Leader Needs to Read is full of lessons, insights, pep talks, advice and direction for building your own style and approach to great leadership, and not shy away from the ecstasy (and sometimes agony) of becoming a significant leader. If you are striving for excellence as a leader, get your pen and notebook ready, start reading and make notes from the thousands of hours of lived experiences, and list what you can start doing, right now, to craft the art of leading.

With businesses competing globally more than ever before, and with the increased use of social media for marketing, companies are realising that they need to do more to add value to their products and services, and to enhance and manage the customer experience. In order to meet the expectations of today’s demanding and changing consumer, marketers and students of marketing alike need to be aware of the latest trends in marketing methods and technologies and how to use them to attract and keep customers.

With a user-friendly layout highlighting definitions, examples, case studies and websites, this fourth edition of Marketing Management: A South African Perspective gives undergraduate students a comprehensive understanding of marketing — at a practical and academic level. Contributions from leaders in the field of marketing in South Africa and from academics at leading universities, locally and internationally, will ensure that this edition becomes as highly regarded as its predecessors.

Modern day organisations are more dependent on communication to achieve success than ever before. Rapid development and greater complexity of communication technologies, and the growing importance and popularity of social media, means that organisations can no longer rely on traditional methods alone to engage in effective business communication. Social media and new communication forms, however, come with their own challenges and pitfalls. Organisations need to carefully and strategically consider the use of these new media as part of their effective communication plan. Effective Business Communication 5th edition builds on traditional communication forms with up-to-date theory. It discusses new communication trends and the changing nature of communication in businesses. This edition illustrates the effective use of various new media sources and their application in the workplace, the challenges of using these media and the appropriate ways in which they can be incorporated into effective business communication practices within the organisation. Effective Business Communication 5th edition provides widespread principles for communicating in the organisational context. The book has support material containing questions, case studies and activities. This edition therefore provides students, lecturers and business communicators with a comprehensive and practical reference guide to communication in the workplace.

After many years of continuous development, operational risk management can now be regarded as an important and independent management discipline in its own right. It is a value-adding activity that has a direct or indirect impact on the bottom-line performances of organisations. It is fundamentally concerned with good governance and involves consistent alertness and continuous improvement. As a result, it is essential for business managers at all levels to understand the concept of operational risk management and its methodologies. Operational risk management will assist organisations to develop and implement an operational risk management process that will support the achievement of business objectives in a way that proactively addresses risk exposures and identifies potential business opportunities. In addition, Operational risk management attempts to bridge the gap that exists between some of the theoretical concepts of operational risk and the practical implementation. It deals firstly with the development phases of operational risk, and then illustrates the effective application of an operational risk management process. It also discusses relevant issues in the field and how to deal with risk exposures that could disrupt business processes and systems, with the achievement of business objectives and with the wellbeing of employees. Operational risk management is aimed at students, as well as at managers interested in the management of operational risk.

In 2018 the world watched as 82 per cent of all wealth created was claimed by the top 1 per cent of the global population. The bottom 50 per cent of humanity saw no increase at all. While one new billionaire was created every two days, one in every four South Africans were living on less than R18 per day – not enough to buy a loaf of bread.

Inequality has always been part of the world we live in, but in the past twenty years the situation has worsened. We have seen the rise of mega corporations, where regional companies have become global players: power brokers that are richer and more powerful than most countries. This has seen businesses record ever-increasing profits while they pay ever-decreasing taxes. How is this happening?

In South Africa, millions of people depend on the services and products of mega corporations, but to what extent do these corporations influence and affect the lives of their consumers? What do these companies do with all the power that is in their hands?

In The Dirty Secrets of the Rich and Powerful, James-Brent Styan casts the spotlight on economic inequality and unpacks historical and ongoing business practices that have a real influence on people today. This book takes you right into the corridors of power and behind the closed doors of the boardrooms of the rich and powerful to show you how, and why, the status quo seems so unfair.

The updated third edition of A Guide to Project Management has been extensively updated to reflect changes in the processes and procedures of project management, global trends and international standards, and the expansion of the Project Management Body of Knowledge.

It also includes a new chapter on Project Management and Development Studies. There are extensive self-assessment questions, group activities, exercises, and guidelines for the completion of a summative assignment/portfolio of evidence based on SAQA Unit Standards and chapter outcomes.

The management of safety in the organisation is a priority in all businesses. In Managing Organisational Safety Culture the authors discuss the core principles of safety management, accountability for safety, health and safety practices, and safety control measures and techniques.

They pay specific attention to establishing a safety culture in the workplace by utilising the organisation’s vision, mission, goals and objectives and address how organisations manage that safety culture.

Some of the features that make Managing Organisational Safety Culture a valuable resource are:

• clearly defined learning outcomes and key terms at the start of each chapter to guide students and practitioners through the information in the book
• information and examples that are relevant to all types of organisations in South Africa
• self-assessment exercises at the end of each chapter to test the reader’s understanding of the material

An understanding of logistics is of primary importance in the modern business world and this text allows students and businesspeople alike to become comfortable with the fundamentals of this discipline. In its explanation of logistics--the process of moving a commodity or service from customer order to consumption--this guide provides insight into every step of the process, from order processing and purchasing to packaging and warehousing. Tips are included for integrated logistics, customer service, materials flow, and strategic logistics plans.

TURN EVEN THE MOST STRESSFUL SITUATION INTO AN OPPORTUNITY TO SHINE FOR YOU AND YOUR TEAM.

People aren't born to be high-performing leaders; instead, they need to learn to develop the time-proven characteristics of great leadership. Leadership When the Heat's On shows you how to acquire these characteristics, motivate your people, and achieve remarkable results across your organization-particularly during times of change and stress.

This quick-hitting, hands-on rulebook is chock-full of hard-won advice and action steps for keeping your cool under pressure and inspiring incredible performance from your team.

You'll see how to:

• Start turning problems into opportunities that can enhance your career
• Practice “humanagement”-using the job to develop the person while having fun in the process
• Overcome your team's roadblocks to goal achievement
• Develop an organization with free-flowing, two-way communication, from top-to-bottom
• Know the signs of low morale, take immediate action to counteract the causes, and make strategic plans to keep spirits from falling again
• Encourage inspired thinking by relaxing old rules of conformity and publicly recognizing new ideas

Leadership When the Heat's On prepares you to meet all leadership challenges, whether anticipated or unexpected.

These are difficult times. The Covid-19 pandemic has proved to us that we cannot rely on tomorrow to be like today; there is no such thing as ‘business as usual’. The social and economic upheaval has been devastating, and its effects long-lasting, making these times even more uncertain. The antidote to this uncertainty is clarity.

Maanda Tshifularo has had the privilege of interacting with successful innovators, culture shifters, business leaders and thought leaders, and their ‘common success denominator’ is the ability to see, say, and do things, with purposeful clarity. He has identified ‘Super Clarity’ as the differentiator that helps leaders navigate the ambiguity and half-heartedness which have become the default state in many organisations, leading to plummeting employee morale and productivity.

Not only does a super-clear leader achieve and make a meaningful contribution, but they also experience remarkable joy and personal growth in the journey.

It has never been more crucial for leaders to provide clarity and, in this book, Maanda defines and explains the importance of Super Clarity, and how to translate purpose into our day-to-day activities to unlock exceptional results, job satisfaction, team cohesion and employee engagement.

He outlines in Lead with Super Clarity the critical steps that we can take, as business leaders or in our own lives, to foster clarity – and, in so doing, create an environment characterised by purpose, insight and alignment.

The authors of the pioneering Cutting-Edge Marketing Analytics return to the vital conversation of leveraging big data with Marketing Analytics: Essential Tools for Data-Driven Decisions, which updates and expands on the earlier book as we enter the 2020s. As they illustrate, big data analytics is the engine that drives marketing, providing a forward-looking, predictive perspective for marketing decision-making. The book presents actual cases and data, allowing readers invaluable real-world instruction. The cases show how to identify relevant data, choose the best analytics technique, and question the link between marketing plans and customer behavior. Dealing with actual scenarios sheds light on the most pressing marketing questions, such as setting the optimal price for one's product or designing effective digital marketing campaigns. Big data is currently the most powerful resource to the marketing professional, and this book illustrates how to fully harness that power to effectively maximize marketing efforts.

No business exists in a vacuum – it is impacted on by a constantly evolving world, which presents new challenges and opportunities every day. To cope with these, a business should be proactive and adaptive, not just at an operational level, but at a functional and strategic level as well. There are 12 chapters in Business Management: A Contemporary Approach focuses specifically on the functions of the business organisation and how to respond to changes in the micro-, and macro-environment, and in the market.

An introduction to the field of business management orients the reader, followed by general management principles applicable to any business manager. The book goes on to cover the various functions of the business organisation: financial management; credit management; information management; public relations; operations management; marketing management; human resource management; and purchasing management in supply chain management. It also covers contemporary issues like corporate citizenship and trends and changes in internationalisation.

The fourth edition of Business Management: A Contemporary Approach includes new features and updated content, such as:

• New case studies applying theory to practical situations
• Experiential exercises and multiple-choice questions
• Up-to-date theory on the functions of the business organization
• In-depth analysis of the relevant issues of corporate citizenship, globalisation and international trade

This book will equip readers with a general understanding of the divergent internal functions of the business organisation and the interrelationships between and among these functions. The readers will also be equipped with the necessary competencies (knowledge, skills and values) to perform the tasks and roles of a manager in any functional area of a business. At the end of each chapter, there are questions for self-assessment. By answering these questions, you will get an idea of whether you have mastered the chapters.

Change is the distinguishing characteristic of the business environment across the world and it affects how contemporary organisations operate. While organisations need to do more with less, they also have to satisfy the needs of their customers who, with more exposure to local and global markets, have higher expectations relating to the cost, quality, speed and innovation of the services and products they purchase from these organisations. In response to the changes in their business environment, organisations are becoming flatter, networked, global, more flexible and diverse and managers have to acquire the skills to face the challenges associated with these features.

The contemporary management principles offered in this publication integrates discussions on vital managerial competencies and skills with information on traditional and essential managerial concepts that have been effective in the past and are still relevant. The first part of the book deals with the evolution of management theory, the management process, and the features of contemporary organisations.

The next six chapters deal with the internal environment of contemporary business organisations, including a discussion on the composition of the management environment; managing change, corporate culture, power, politics conflict resolution and negotiation; business ethics; CSR and corporate governance; and workforce diversity. The rest of the chapters focus on the management functions of planning, organising, leading and control. An additional chapter deals with the role of management in the implementation of project management and a second chapter provides an overview of organisational value chains and the impact of electronic media and e-business on organisational efficiency and effectiveness.

The authors of Contemporary Management Principles are experienced lecturers in the field of business management from various universities in South Africa and Africa.

Corporate Finance: The Basics is a concise introduction to the inner workings of finance at the company level. It aims to take the fear out of corporate finance and add the fun in, presenting the subject in a way that is simple to grasp and easy to digest. Its aim is to explain - and demystify - the essential ideas of corporate finance, avoiding the heavy use of maths and formulae. The calculations and figures in the book are purely to illustrate fundamental concepts, appealing to readers' common sense, rather than stretch their ability to do "number-crunching". Topics covered include: Financial statements through the corporate finance lens How to make investment decisions Cash versus profit Net working capital management How to determine the value of a business Through the use of a subject map, this book explains how the key components of the subject are connected with each other, strengthening the reader's understanding. This book is the ideal introduction for anyone looking for a short yet scholarly overview of corporate finance.

HarperCollins and John C. Maxwell are celebrating the milestone anniversary of Maxwell’s New York Times bestselling book The 21 Irrefutable Laws of Leadership with the publication of a new revised and updated 25th Anniversary Edition.

Maxwell has gone through every word of this book and updated it for the next generation of leaders. He has added new insights to these timeless laws and included lessons learned since he originally wrote the book. He removed dated stories and replaced them with fresh ones that apply to today’s world of business.

What Maxwell didn’t change are the powerful leadership truths that have been helping people become better leaders for the last quarter century. This is still the best book on leadership people can buy, whether they want to learn leadership on their own, develop as leaders in a group, or teach leadership to others as a mentor.

Readers new to Maxwell, as well as lifelong fans will want to get this new edition of the leadership book that has sold millions of copies in the United States and around the world.

This book is a custom publication and consists of material and extracts from the following Oxford University Press SA titles: Introduction to Business Management and Principles of Business Management.

Written by a plethora of expert contributors from a range of institutions, the Handbook of Technology Transfer provides an engaging deep-dive review of technology transfer as a complex and dynamic process, applying different mechanisms characterising activities in a variety of countries. The Handbook takes a fresh look at how technology transfer comprises at least four dimensions: the underlying mechanism of transferring knowledge; the role of individuals that trigger the transfer; the role of institutions where the transfer takes place, and lastly the role of governments and politics. Split into four distinct parts, this insightful Handbook fully examines each of these dimensions and the roles that each of them play in technology transfer, highlighting university institutions in Europe and North America in particular. Forward-thinking, it also delves into future innovation implementation in emerging economies where resources are limited, and the challenges faced as a result. This enlightening Handbook will be an excellent resource for scholars of business management, economics and information technology. It will also be of great interest to policy-makers of innovation and entrepreneurship given its in-depth look at technology transfer and innovation.

This timely book evaluates international human capital policies, offering a comparative perspective on global efforts to generate new ideas and novel ways of thinking about human capital. Examining educational reforms, quality of education and links between education and socio-economic environments, chapters contrast Western experiences and perspectives with those of industrializing economies in Asia, focusing particularly on Korea and the USA. Contributors analyse trends in Korean education, including state, charter and private education, higher education and student loans and debt, and provide policy prescriptions for the improvement of higher education financing in the USA. Offering theoretical insights into the relationship between socio-economic and educational benefits for children and young people, and human capital formation, further chapters consider recent empirical evidence on disadvantaged people in the USA, before broadening the scope of analysis to consider the effects of human capital on industrial structure and productivity among OECD countries. Providing a unique and incisive understanding of human capital formation in the context of education, this book lays out guidance to scholars and researchers of human capital, particularly those concentrating on policies in Korea and the USA. It will also be useful to policymakers involved in economic and education policy.

The past two decades have seen a huge growth in interest in doctoral studies, not only in South Africa but elsewhere as well. Changes in the funding framework for universities in South Africa, in particular, has meant that from 2005 onwards, more funding has been available. However, postgraduate studies are challenging. The "digital revolution", as one example, has had a radical impact on the way research is done in the 21st century. Because of the more widespread availability of information (including personal information), students have had to become more accountable when they conduct research. How to succeed in your master's and doctoral studies is organised around eight steps that should be followed for the successful and ethical completion of postgraduate studies, whether they be traditional master's theses, mini-theses or doctoral dissertations. How to succeed in your master's and doctoral studies is based on first-hand knowledge of students' experiences with postgraduate studies: what the challenges and problems were, how they navigated the supervisory process and the different styles and approaches of supervisors, the support (or lack thereof) they received from the universities where they had enrolled, and much more. How to succeed in your master's and doctoral studies is aimed at students embarking on postgraduate studies.