Over the past century, intelligence has evolved as a practice in several distinct domains. In each domain, it is a unique set of tactics grown out of day to day practices. Its practice has been limited to functional units in large, well-funded enterprises. However, in the knowledge economy, every organization must behave intelligently. The relationship between knowledge and intelligence is a logical one, but it is not one that has been highlighted in either knowledge management or intelligence analysis. Organizational Intelligence and Knowledge Analytics expands the traditional intelligence life cycle to a new framework - Design-Analyze-Automate-Accelerate - and clearly lays out the alignments between knowledge capital and intelligence strategies. Explaining what it means to build intelligence capacity across the organization, this book also includes a toolkit of references to analytical methods. This book is intended for business managers, intelligence professionals, data scientists, competitive and strategic intelligence professionals, and researchers in change management.

With Industry 4.0 accelerating AI, synthetic knowledge and creativity, Consciousness and Creativity in Artificial Intelligence posits a central question: "Under what conditions can intelligent robots develop creativity?". Opening a new field of investigation for knowledge management at the organizational level, Johannessen discusses new theories around uncovering hidden knowledge, which is assumed to be the area of knowledge responsible for the emergence of creativity and innovation. Reflecting upon how intelligent robots can develop creativity, Consciousness and Creativity in Artificial Intelligence examines three classes of algorithms - linear, evolutionary and systemic. Consciousness and Creativity in Artificial Intelligence is a thought-provoking but accessible text appealing to those researching innovation, knowledge and creativity in organizations both now and in the future.

As organizations continue to discover the power of storytelling to shape, transform and transfer knowledge, the need for complex resources to harness that power and meet business goals increases. At the forefront of this challenge are knowledge management practitioners, change management leaders, and organizational development professionals who need information to obtain a practical advantage to implement sustainable storytelling initiatives. Knowledge Management and the Practice of Storytelling: The Competencies and Skills Needed for a Successful Implementation offers practical advice and guidance on the skills and competencies needed to meet those challenges. Discussing the competencies needed to use language and performance effectively to tell stories that will elicit tacit knowledge, this volume focuses on coaching strategies to help others develop storytelling skills, and provides background knowledge useful to champion and promote storytelling practices across organizational cultures and communities. Knowledge Management and the Practice of Storytelling will prove especially useful to practitioners who are charged with the development and leadership of storytelling initiatives but may lack a robust background on the practicalities of organizational storytelling. To meet those challenges, the book offers practical applications rooted in ethnographic research to find and select stories, conduct storytelling interviews, and analyse organizational communities and cultures to the meet the needs of target audiences. Most importantly, Knowledge Management and the Practice of Storytelling offers practical advice on assessment and evaluation strategies to measure the effectiveness and organizational impact of storytelling.

The world is witnessing an increase in innovation both in start-ups and in SMEs, and the implementation of innovation is having a substantial impact on the knowledge of the economy. The ability of human beings to create new knowledge can be defined as a basic skill in a global economy, which involves learning as an essential dynamism of the competition. Following this and considering the need for developing standards and guidelines for innovation, organizations have been working on developing and updating a set of documents to help the innovators and the innovative companies work better. Knowledge-Driven Innovation in Start-Ups and SMEs: Emerging Research and Opportunities is a collection of innovative research on the methods and applications of standardization and guideline creation in business innovation, such as those implemented by the Organisation for Economic Co-operation and Development (OECD). While highlighting topics including business analysis, market research, and intellectual property, this book is ideally designed for market researchers, business professionals, academicians, and students seeking current research on innovative processes and approaches for organizations.

Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and/or improved products and services. Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies (ICTs).

Knowledge is a significant organizational resource. In order to build and sustain a competitive advantage, this knowledge must be protected within an organization s core businesses from discovery by competitors. Knowledge Management and Competitive Advantage: Issues and Potential Solutions examines current research in support of knowledge management by focusing on how knowledge resources can be used to create and sustain competitive advantages. By combining imitation and innovation theories, this book is a vital resource for information system and management professionals, students, and researchers in order to achieve an organization s competitive advantage."

"True to form, Melvin Greer's futurist thinking provides new applicability to Software as a Service that identifies ways of reducing costs, creating greater efficiencies, and ultimately providing significant long-term value through business transformation. He continues to be on the cutting edge of merging business function evolution and technology innovation to increase customer satisfaction and return on investments."
-Kevin Manuel-Scott, chairman and CEO, RONIN IT Services, LLC

"Melvin Greer provides an excellent guide to the Cloud computing IT model with a solid overview of concepts, business aspects, technical implications, benefits, challenges, and trends. Definitely a 'must read' for IT managers and enterprise architects considering adoption of this flexible, beneficial business model within their organization."
-John Magnuson, senior staff engineer, Lockheed Martin

"This book offers the most comprehensive view of Cloud computing and SaaS on the market today. The author skillfully lays out a game plan for government and commercial entities alike looking to stay relevant in this burgeoning business paradigm."
-Ken Brown, program account executive, IBM Federal

Almost every business reaches a time when the fundamentals change. This time is referred to as a strategic inflection point.

Adopting new technology or fighting the competition may not be enough when these critical moments arise. That's because inflection points build up force so quickly that organizations may have a hard time even putting a finger on what has changed. The way a firm responds could propel it to new heights or lead to its demise.

Over the last few years, industry has begun developing a model of information technology known as Cloud computing, which includes Software as a Service. This new model has reached an inflection point and will give users the choice to purchase IT as a service, as a complement to, or as a replacement of the traditional IT software/hardware infrastructure purchase.

It's time for businesses to transform how they approach advanced software and innovative business models so they can achieve real agility. If you are a decision maker involved with the deployment of information technology, then it's imperative that you understand "Software as a Service Inflection Point."

The management of design has emerged as central to the operational and strategic options of any successful organization. The Handbook of Design Management presents a state-of-the-art overview of the subject - its methodologies, current debates, history and future. The Handbook covers the breadth of principles, methods and practices that shape design management across the different design disciplines. These theories and practices extend from the operational to the strategic, from the product to the organization. Bringing together leading international scholars, the Handbook provides a guide to the latest research in the field. It also documents the shifts that have been taking place both in management and in design which have highlighted the value of design thinking and design education to organizations. Presenting the first systematic overview of the subject - and offering a wide range of examples, insights and analysis - the Handbook is an invaluable resource for researchers and students in design and management, as well as for design practitioners and professional managers.

In recent years, information and communication technologies (ICTs) have gained significant importance and become vital to the operations of both organizations and individuals. However, there are numerous factors that have affected the adoption of ICTs including access and accessibility barriers, political participation, and social empowerment. This has attracted the attention of researchers who are interested in understanding the socioeconomic influences of ICT adoption and how these technologies impact the infrastructure of modern organizational activities. Recent Developments in Individual and Organizational Adoption of ICTs is a collection of innovative research on the methods of organizational and infrastructural advancement through the application of information and communication technologies. While highlighting topics including internet banking, supply chain management, and e-government services, this book is ideally designed for managers, researchers, policymakers, politicians, business practitioners, educators, decision scientists, strategists, and students seeking current research on the socioeconomic impact of ICT adoption.

One of the most pivotal tasks of a regional government is to find different and innovative ways to develop their economies. Formulating universities, in that respect, potentially holds the key to competitive global economic success. Smart Specialization Strategies and the Role of Entrepreneurial Universities is a crucial reference source that examines a new competitive paradigm where universities can act as a partner institution, policy actor, and producer of knowledge that can affect the potential for economic growth and development of regions. While highlighting topics such as economic development, entrepreneurship ecosystem evolution, and regional competitiveness, this publication explores the varying dynamics that are evolving toward the successful mobilization of university resources on regional economies. This book is ideally designed for policymakers, administrators, researchers, developers, academicians, marketers, and business professionals.

Organizations that utilize data mining techniques can amass valuable information on clients habits and preferences, behavior patterns, purchase patterns, sales patterns, and stock forecasts. Ethical Data Mining Applications for Socio-Economic Development provides an overview of data mining techniques under an ethical lens, investigating developments in research and best practices, while evaluating experimental cases to identify potential ethical dilemmas in the information and communications technology sector. The cases and research in this book will benefit scientists, researchers, and practitioners working in the field of data mining, data warehousing, and database management to ensure that data obtained through web-based investigations is properly handled at all organizational levels. This book is part of the Advances in Data Mining and Database Management series collection.

Society's growing dependence on information technology for survival has elevated the importance of controlling and evaluating information systems. A sound plan for auditing information systems and the technology that supports them is a necessity for organizations to improve the IS benefits and allow the organization to manage the risks associated with technology. Auditing Information Systems gives a global vision of auditing and control, exposing the major techniques and methods. It provides guidelines for auditing the crucial areas of IT--databases, security, maintenance, quality, and communications.

Education and research in the field of information technology management can prove problematic without the proper resources and tools on the most relevant issues, trends, and advancements. Selected Readings on Information Technology Management: Contemporary Issues supplements course instruction and student research with quality chapters focused on key issues concerning the management and utilization of information technology. Containing over 30 chapters from authors across the globe, these selected readings in areas such as information systems, knowledge management, and IT governance depict the most relevant and important areas of classroom discussion within the categories of Fundamental Concepts and Theories; Development and Design Methodologies; Tools and Technologies; Application and Utilization; Critical Issues; and Emerging Trends.

The world is moving into a new era of the knowledge economy. In the past decade, the significance of developing knowledge has grown to a level where it is now dominating other socio-economic factors. Systems Approaches to Knowledge Management, Transfer, and Resource Development provides a new view of knowledge management through the lens of systems approach, which looks at each part of the knowledge management system as a section of the full overview. This cutting-edge resource will be essential for academicians, scientists, practitioners, and industry professionals as all of these individuals work toward a new understanding of knowledge and information management practices in the 21st century.

Knowledge Management in Emerging Economies: Social, Organizational and Cultural Implementation seeks focuses on knowledge management theoretical models and empirical research findings for developing economies. This book specifically seeks to understand the social, organizational, and cultural implementation aspects of knowledge management in the context of developing economies, and to discuss issues, challenges, and trends surrounding this implementation.

The instability of today's economic climate calls for non-profit organisations to approach social problems in new and interesting ways, and Information and Communication Technologies may serve as an answer to this call. ICT Management in Non-Profit Organizations aims to explore the effective and comprehensive deployment of appropriate ICT strategies within the nonprofit sector. This innovative reference work will discuss how ICT enables the non-profit sector to achieve organisational efficiency, effectiveness, and, ultimately, self sufficiency, and will provide elected and appointed policymakers, managers, and planners in governments, public agencies, and nonprofit organisations with a comprehensive strategy for creating an ICT management agenda in the non-profit sector.

Although there are numerous publications in the field of knowledge management, there are still gaps in literature regarding some aspects of knowledge management that reflects news technologies' adoption, and a deeper analysis discussing the interlinked process between knowledge management and data analytics in business processes improvement. This publication provides a comprehensive approach to knowledge management, from concepts to practices in corporations of different segments, particularly in high tech, impacting the way knowledge management is understood and implemented, and even evaluated. In academia, this comprehensive and clearly written book-with a plain language-serves as reference for students learning about knowledge management theory, practice, and technologies. This book is also an essential resource for professionals in the fields of business, information technology, computer sciences, information sciences, and engineering of knowledge as well as data analytics and data management professionals.

A powerful "how-to-do-it-better" book, this is the first guidebook on competitive intelligence that uses case studies to provide behind-the-scenes insights into how professionals improve competitive intelligence processes. All organizations need to stay competitive in their respective fields to ensure success. Competitive intelligence (CI) is an established discipline that focuses on giving businesses and nonprofit organizations the advantage of staying fully informed about what their competitors are doing, are capable of doing, and will likely do. CI is a particularly valuable and powerful tool that supports everything from strategic planning to marketing and new business development to human resources-if it's executed properly. This groundbreaking book uses real-world case studies to expose common CI challenges and present a simple methodology for spotting problems, understanding how to rectify each problem, educating others in order to bring about improvements in a process, and testing and validating that the changes are working. Competitive Intelligence Rescue: Getting It Right provides invaluable insights from Carolyn M. Vella and John J. McGonagle, two of the most prolific authors, recognized experts, and in-demand speakers on the topic of competitive intelligence worldwide. Any manager, executive, or owner of any organization-including medium-sized and large enterprises such as businesses, law firms, hospitals, nonprofits, and universities-as well as anyone inside or outside of a firm who provides competitive intelligence to managers or executives will benefit from reading this book, regardless of previous experience with or knowledge about CI. Provides readers with practical tools and strategies to immediately identify and address their CI problems Enables businesses to realize discernible improvements in performance, planning, competitiveness, and agility Offers helpful checklists and other easy-to-use aids to make improving CI operations a straightforward process Serves leaders in any organization-for profit or nonprofit-charged with the challenge of maintaining a competitive edge in their industry

Education and research in the field of strategic information technology can prove problematic without the proper resources and tools on the most relevant issues, trends, and advancements. Selected Readings on Strategic Information Systems supplements course instruction and student research with quality chapters focused on key issues concerning information technology in support of the strategic management of organizations. Containing over 30 chapters from authors across the globe, these selected readings in areas such as decision science, enterprise resource planning, and knowledge management depict the most relevant and important areas of classroom discussion within the categories of Fundamental Concepts and Theories; Development and Design Methodologies; Tools and Technologies; Application and Utilization; Critical Issues; and Emerging Trends.

Enterprise Systems have been used for many years to integrate technology with the management of an organization but rapid technological disruptions are now creating new challenges and opportunities that require urgent consideration. This book reappraises the implementation and management of Enterprise Systems in the digital age and investigates the vital link between business processes, information technology and the Internet for an organization's competitive advantage and success. This book primarily focuses on the implementation, operation, management and integration of Enterprise Systems with fastemerging disruptive technologies such as blockchains, big data, cryptocurrencies, artificial intelligence, cloud computing, data mining and data analytics. These disruptive technologies are now becoming mainstream and the book proposes several innovations that organizations need to adopt to remain competitive within this rapidly changing landscape. In addition, it examines Enterprise Systems, their components, architecture, and applications and enlightens readers on the benefits and shortcomings of implementing them. This book contains primary research on organizations, case studies, and benchmarks ERP implementation against international best practice.

As organizations, businesses, and other institutions work to move forward during a new era of ubiquitous modern technology, new computing and technology implementation strategies are necessary to harness the shared knowledge of individuals to advance their organizations as a whole. Intelligent and Knowledge-Based Computing for Business and Organizational Advancements examines the emerging computing paradigm of Collective Intelligence (CI). The global contributions contained in this publication will prove to be essential to both researchers and practitioners in the computer and information science communities as these populations move toward a new period of fully technology-integrated business.

In light of the emerging global information infrastructure, information technology standards are becoming increasingly important. At the same time, however, the standards setting process has been criticized as being slow, inefficient and out of touch with market needs. What can be done to resolve this situation? To provide a basis for an answer to this question, Information Technology Standards and Standardization: A Global Perspective paints as full a picture as possible of the varied and diverse aspects surrounding standards and standardization. This book will serve as a foundation for research, discussion and practice as it addresses trends, problems and solutions for and by numerous disciplines, such as economics, social sciences, management studies, politics, computer science and, particularly, users.