Museum Store: The Manager's Guide is a practical guide for any store manager who needs guidance about visual merchandising, measuring performance, managing volunteers and much more. This eight-chapter volume includes a wealth of advice on best practices compiled by the national professional organization of museum stores. It includes a myriad of supportive worksheets to help the novice manager. It provides guidance from experienced store managers to assist the novice in evaluating a store's performance. The 4th edition includes updated information on social media and mobile shopping. A new chapter to this valuable resource highlights the legal implications of the business of nonprofit retail including copyright, unrelated business income tax, and staff relations. A great resource for every back office!

Culture has an abiding influence on the way countries and business corporations are governed. This book introduces the reader to the deep philosophies that drive corporations and governments in East Asia, from China through Japan and South Korea to Singapore. With sparkling clarity and spiced with anecdotes and case studies, it depicts how respect for cultures can lead to spectacular success, or the lack of it to failure. Confucian practices such as guanxi in Chinese society, the benevolent culture of entity firms in Japan, and patriarchal chaebols in South Korea are analyzed with examples like Esquel, Nissan, and Samsung. A delightful chapter on Daoism shows how it drives Jack Ma's Alibaba.com. In the governance of nations, the author reinforces Burke's dictum that systems of government must be consonant with traditional cultures, and he calls out misguided attempts by the West to foist liberal democracies on civilizations in the East where respect for authority and communitarian values come before individual interest. The author advances the novel concept of the meritocratic democracy in which leaders are chosen not by electoral popularity but by proven ability. In a thought-provoking concluding chapter, he evaluates prospective constitutional changes in China that would enshrine meritocratic democracy as an alternative to liberal democracies that have turned dysfunctional in many Western nations.

The last few decades have seen a growing body of literature and research on business models which draws upon a multitude of subject areas including entrepreneurship, strategy, organization, finance, sales and marketing, and operations management. This new four-volume collection from Routledge brings together the area's major works to address the nature, development, and evolution of business models.

Given the increased social and environmental problems in China, this book looks into the social and environmental disclosure practices of socially responsible Chinese listed firms by constructing a stakeholder-driven, three-dimensional, disclosure index. The book contains a three-part study: the first part explores the current status of social and environment disclosure practices. The second part empirically examines the relationship between corporate social and environmental disclosure and various influencing factors (i.e. stakeholders' power and corporate characteristics). The third part empirically examines the link between corporate social responsibility (CSR) reporting (i.e. publishing a CSR report and the quality of the CSR report) and socially responsible reputation. The book finds that the CSR report provided more stakeholder-relevant social and environmental disclosure than the annual report. It also finds that corporate characteristics such as firm size, profitability and industry classification are all statistically significant factors influencing the social and environmental disclosure of the Chinese firms studied. Shareholders significantly influenced firms' social and environmental disclosure, and creditors significantly influenced firms' disclosure related to their environmental performance. The final part of the study reports that publishing a CSR report and CSR reporting quality had a positive influence on firms' socially responsible reputations and that the CEO/chairman duality negatively influenced firms' socially responsible reputation. This book will be of interest to those who are keen to learn more about corporate social responsibilities in the context of Chinese firms.

Regardless of industry, most major companies are becoming technology companies. The successful management of information has become so critical to a company's goals, that in many ways, now is the age of the CIO. Yet IT executives are besieged by a host of contradictions: bad technology can bring a company to its knees, but corporate boards rarely employ CIOs; CIOs must keep costs down at the very same time that they drive innovation. CIOs are focused on the future, while they are tethered by technology decisions made in the past. These contradictions form what Martha Heller calls The CIO Paradox, a set of conflicting forces that are deeply embedded in governance, staffing, executive expectations, and even corporate culture. Heller, who has spent more than 12 years working with the CIO community, offers guidance to CIOs on how to attack, reverse, or neutralize the paradoxical elements of the CIO role. Through interviews with a wide array of successful CIOs, The CIO Paradox helps readers level the playing field for IT success and get one step closer to bringing maximum value to their companies.

Written for both scholars and practitioners, this volume focuses on the design, management, use and impacts of Virtual Communities (VCs) from technological, social and economic perspectives. It brings together peer-reviewed research articles that give an in-depth review of the state-of-the-art practices, and also shows opportunities for research and practice in and around VCs.

Sometimes unanticipated threats or opportunities create a situation in which work is required unexpectedly. On these occasions, such urgent and unexpected work demands an instant start, in contrast to the often lengthy processes of investigation, evaluation, development, selection and planning normal in businesses and public services before the start of a project. Managing the Urgent and Unexpected explores what is different managerially if work is unexpected, its implementation is urgent and an immediate start it is required. The authors draw on twelve cases ranging from the launch of the Freeview television system in the United Kingdom to the sifting and removal of the New York World Trade Center pile of debris following the 9/11 terrorist attack. They summarise how the response to each of these events was managed, demonstrate that opportunities may sometimes be created in the face of adversity and suggest how normal organizations can prepare to manage abnormal demands. Urgent and unexpected projects have to be rare in business or government to be economically and socially tolerable. And yet organizations can and should be prepared for the unexpected. The lessons offered here will help private and public organizations plan how to authorize and support future urgent work to take advantage of immediate new business opportunities or to protect or restore systems and services.

This book investigates the key factors shaping corporate governance in China and presents a sophisticated study of corporate governance in China from a comparative and historical perspective. Drawing on extensive corporate governance literature, this book articulates why path dependence theory is the most effective framework for interpreting the development path of Chinese corporate governance. Chenxia Shi reviews the historical role of government in commercial development and regulation in dynastic China and in early corporate law-making, followed by an account of China's legal and economic development over the last three decades. This historical inquiry identifies government control as the key feature of economic and market regulation in China. In particular, this book canvasses the evolution of governance of State-Owned Enterprises and listed companies, major corporate governance problems, regulatory challenges posed by China's increasing participation in economic globalization, and enforcement difficulties particularly in relation to investor protection, directors' duties and accountability. Ultimately, Political Determinants of Corporate Governance in China demonstrates that corporate governance in China is largely determined by political imperatives and those political imperatives have been shaped and re-shaped in a historical process.

This comprehensive collection of 14 reissues covers a broad range of areas from across the field of Business and Management, including organisational strategy, management principle and practice, international business and data protection. With titles from some of the most well-renowned scholars and practitioners in the discipline, including Roger Mansfield, Walter Puckey, Sue Birley and Max Boisot, this bundle of seminal works provides a comprehensive and practical background for students of business and management as well as current and prospective managers.

In the wake of the global financial crisis, Heads or Tails answers the question: what changes should financial institutions undergo to ensure reliable protection against extreme risks? Recent massive failures among large and respected financial institutions, clearly demonstrate that contemporary risk management and regulation fail to provide adequate responses to the challenges set by extreme risks. Dr Evgueni Ivantsov combines analysis of the nature of extreme risk (so-called tail risk), risk management practices and practical solutions to build a robust, enterprise-wide, extreme risk management framework which includes three lines of defence, ranging from strategic to tactical, designed to help address the tail risk during different stages of its development. The author also discusses: c Why modern 'sophisticated' risk management frameworks, strong capitalisation and liquidity do not prevent banks from failure in the face of systemic crisis; c What it means to build an effective defence against systemic and catastrophic losses; c What risk architecture should look like to ensure that extreme risk events are identified early and efficiently mitigated; c How modern management practices, regulation and risk and business culture need to change to guarantee sustainability. While the context of Dr Ivantsov's writing is financial services, the book contains an important message for specialists from any industries exposed to the extreme risks (oil/gas, energy, mining, chemical productions, transportation, etc.). Until the shortcomings of current risk management and regulation are resolved, financial services and other at risk industries will repeat the painful mistakes of the past, over and over again.

Recent cases of corporate failures, including the fixing of LIBOR rates and money laundering issues in the banking industry, highlight how behavioural issues on the part of company directors are significant contributory factors in corporate governance and the success or failure of companies. This book examines how personality and behavioural issues have contributed to major corporate failures, and how this risk may be managed. The book examines behavioural risks in corporate governance, and evaluates the extent to which risk management mechanisms have acknowledged various aspects of behaviour. Drawing from cases in the UK, the US and Australia and research in psychology and the behavioural sciences, Ngozi Vivian Okoye argues that current corporate governance mechanisms lack provision for identifying and managing personality risks, and suggests how constituent elements of behaviour should be engaged with when developing preventive mechanisms for corporate failures. Okoye presents a conceptual framework for identifying and managing personality risks, and explores how personality risk may be built into corporate governance regulation. The book will be of great use and interest to researchers and practitioners in business and company law, corporate governance, and critical management studies.

The author's previous work, Managing Emerging Risk: The Capstone of Preparedness considered the notion of risk and what constitutes risk assessment. It presented scenarios to introduce readers to areas of critical thinking around probability and possibility. Six months after the book's publication, many of the scenarios came true, and other, more menacing risks emerged. Catastrophic Impact and Loss: The Capstone of Impact Assessment is the second stone to be laid in a path toward a more mindful practice of emergency management, focusing on the impacts caused by risk and offering a complete approach to measure and manage them. Providing a true understanding of what it is to be "in harm's way," this essential book details the devastation and effects that both public and private enterprise must be prepared for in the event of a catastrophe. The book examines: Impact assessment as an essential piece of information and the fundamental flaws that hinder the process The development of the digital age and postmodernism and the five guiding principles of postmodern impact assessments How to establish an impact horizon and effect a clear scope statement that includes all in-scope and out-of-scope assets and locations Problems that occur when we fail to create impact assessments that align with internal organizational values, federal and state laws, or industry regulations-and how to use the guiding principles to address these problems Methods for developing solid analytical models for impact assessment-exacting logical, relevant, and clear language and taxonomies How to address overrides and deviations based on expert opinion, cultural needs, and the application of common sense Key challenges in postmodern business impact assessment and how we can best meet those challenges by understanding the concept of the uncanny valley Readers who master the principles in this book will better understand the link between the potential damage of an event and how information informs every decision to prepare for, respond to, mitigate, and recover.

Today's leader needs to be equipped with the tools and skills to find an effective way to collaborate with others. Global organizations today are highly complex, involving multiple parties, offshore operations, and matrix management structures. Leaders can only successfully deliver their strategic goals if they have the ability to build collaboration across the silos these create. Collaborative Leadership in Financial Services is a practical guide which focuses on technologists within investment banking and capital markets. It is intended for everyone within the hierarchy of an organization whose collaboration is essential for the smooth running of a technology operation with many stakeholders. It shows how to improve leadership by explaining how to make this collaboration successful and effective.

The circular economy describes a world in which reuse through repair, reconditioning and refurbishment is the prevailing social and economic model. The business opportunities are huge but developing product and service offerings and achieving competitive advantage means rethinking your business model from early creativity and design processes, through marketing and communication to pricing and supply. Designing for the Circular Economy highlights and explores 'state of the art' research and industrial practice, highlighting CE as a source of: new business opportunities; radical business change; disruptive innovation; social change; and new consumer attitudes. The thirty-four chapters provide a comprehensive overview of issues related to product circularity from policy through to design and development. Chapters are designed to be easy to digest and include numerous examples. An important feature of the book is the case studies section that covers a diverse range of topics related to CE, business models and design and development in sectors ranging from construction to retail, clothing, technology and manufacturing. Designing for the Circular Economy will inform and educate any companies seeking to move their business models towards these emerging models of sustainability; organizations already working in the circular economy can benchmark their current activities and draw inspiration from new applications and an understanding of the changing social and political context. This book will appeal to both academia and business with an interest in CE issues related to products, innovation and new business models.

The structure of corporate governance has made significant progress in OECD countries but it remains imperfectly linked to the activities of many businesses. Its advance on the global stage will be hesitant and slow until its practice in OECD countries is more consistent and convincing. Weaknesses in corporate governance and law enforcement are impeding the investment needed to build the global economy to its full potential. The Globalisation of Corporate Governance: The Challenge of Clashing Cultures, explores the challenges of making corporate governance effective for all participants in a global economy. The tasks of: o

FINITE MATHEMATICS FOR THE MANAGERIAL, LIFE, AND SOCIAL SCIENCES, Twelfth Edition, is a clear, easy-to-follow text that balances contemporary mathematics applications and the latest technology to help give you the key problem-solving skills you need for your life and career in the 21st century. Real-world applications put math concepts in context and cover topics including social media accounts, corporate fraud, criminal justice, cyber privacy, starting a new job, gas prices, smartphone ownership, mobile ad revenues, and more.

Bhuvan Unhelkar takes you on an all-encompassing voyage of environmental sustainability and Green IT. Sharing invaluable insights gained during two battle-tested decades in the information and communication technologies industry, he provides a comprehensive examination of the wide-ranging aspects of Green IT-from switching-off monitors, virtualizing data centers, and optimizing processes to bringing attitude change through training and the use of green metrics for reporting. Combining extensive research, literature review experimentation, and decades of practical consulting experience, Green IT Strategies and Applications: Using Environmental Intelligence is your complete reference for undertaking a successful Green IT transformation. The environmentally responsible business strategies described in this book include motivators and drivers, transformation phases, management of risks, measuring and reporting of carbon, compliance with the ISO14000 family of standards, and the crucial nexus between Lean and green-resulting in what can be called Environmental Intelligence. This environmentally conscious IT reference delves beyond the corporate responsibilities of organizations in a market-driven economy to demonstrate the importance of carbon management as an integral part of good business management. Increasing profits, reducing costs, applying innovations in business, adhering to government standards, process management, and the socio-cultural aspects of business are all masterfully intertwined with Green IT issues. This book is equipped with case studies from different industrial sectors, including hospital (service), packaging (product), and telecom (infrastructure). It provides a complete suite of strategies, applications, tools, and techniques that will enable you to establish company-wide environmental strategies, a green value system, and the forward thinking required to properly position your organization for the low-carbon economy on the horizon.

A valuable tool for establishing and maintaining system reliability, overall equipment effectiveness (OEE) has proven to be very effective in reducing unscheduled downtime for companies around the world. So much so that OEE is quickly becoming a requirement for improving quality and substantiating capacity in leading organizations, as well as a required area of study for the ISO/TS 16949.

Breaking down the methodology from a historical perspective, The OEE Primer Understanding Overall Equipment Effectiveness, Reliability, and Maintainability explores the overall effectiveness of machines and unveils novel methods that focus on design improvement including hazard analysis, rate of change of failure (ROCOF) analysis, failure rate finite element analysis (FEA), and theory of inventive problem solving (TRIZ). It covers loss of effectiveness, new machinery, electrical maintenance issues, Weibull distribution, measurement techniques, and mechanical and electrical reliability. The book also:

• Discusses Reliability and Maintainability (R&M), not as tools to be used in specific tasks, rather as a discipline
• Covers the application of OEE as an overall improvement tool
• Assesses existing and new equipment from classical, reliability, and maintainability perspectives
• Includes a bonus CD with more than 100 pages of appendices and additional resources featuring statistical tables, outlines, case studies, guidelines, and standards

Introducing the classical approach to improvement, this book provides an understanding of exactly what OEE is and how it can be best applied to address capacity issues. Highlighting mechanical and electrical opportunities throughout, the text includes many tables, forms, and examples that clearly illustrate and enhance the material presented.

As we interact online we are creating new kinds of knowledge and community. How are these communities formed? How do we know whether to trust them as sources of information? In other words, Should we believe Wikipedia? This book explores what community is, what knowledge is, how the internet facilitates new kinds of community, and how knowledge is shaped through online collaboration and conversation. Along the way the author tackles issues such as how we represent ourselves online and how this shapes how we interact, why there is so much bad behavior online and what we can do about it. And the most important question of all: What can we as internet users and designers do to help the internet to bring out the best in us all?

Every day we interact with machine learning systems offering individualized predictions for our entertainment, social connections, purchases, or health. These involve several modalities of data, from sequences of clicks to text, images, and social interactions. This book introduces common principles and methods that underpin the design of personalized predictive models for a variety of settings and modalities. The book begins by revising 'traditional' machine learning models, focusing on adapting them to settings involving user data, then presents techniques based on advanced principles such as matrix factorization, deep learning, and generative modeling, and concludes with a detailed study of the consequences and risks of deploying personalized predictive systems. A series of case studies in domains ranging from e-commerce to health plus hands-on projects and code examples will give readers understanding and experience with large-scale real-world datasets and the ability to design models and systems for a wide range of applications.

Neoliberal reforms and globalization have deeply transformed the state and set in motion a momentous shift from 'government' to 'governance'. Governance entails a move away from traditional hierarchical forms of organization and the adoption of network forms. It also entails a revision of the relationship between state and civil society in a more participatory direction. Governance is finally said to be responsible for shifting the emphasis away from statute law to more flexible forms of regulation and implementation. The state is thus claimed to be superseded by a 'networked polity' where authority is devolved to task-specific institutions with unlimited jurisdictions and intersecting memberships operating at sub- and supra-national level. This volume brings together a representative sample of the key articles that established governance as a major field of research and helped clarify the main critical issues to be addressed by those involved in research and teaching in this area.

The Routledge Handbook of the Extractive Industries and Sustainable Development provides a cutting-edge, comprehensive overview of current trends, challenges and opportunities for metal and mineral production and use, in the context of climate change and the United Nations Sustainable Development Agenda 2030. Minerals and metals are used throughout the world in manufacturing, construction, infrastructure, production of electronics and consumer goods. Alongside this widespread use, extraction and processing of mineral resources take place in almost every nation at varying scales, both in developing countries and major developed nations. The chapters in this interdisciplinary handbook examine the international governance mechanisms regulating social, environmental and economic implications of mineral resource extraction and use. The original contributions, from a range of scholars, examine the relevance of the mining industry to the United Nations Sustainable Development Goals (SDGs), reviewing important themes such as local communities Indigenous peoples, gender equality and fair trade, showing how mining can influence global sustainable development. The chapters are organised into three sections: Global Trends in Mineral Resources Consumption and Production; Technology, Minerals and Sustainable Development; and Management of Social, Environmental and Economic Issues in the Mining Industry. This handbook will serve as an important resource for students and researchers of geology, geography, earth science, environmental studies, engineering, international development, sustainable development and business management, among others. It will also be of interest to professionals in governmental, international and non-governmental organisations that are working on issues of resource governance, environmental protection and social justice.

Since February 2020 the COVID-19 pandemic has strained health systems worldwide. Despite several measures adopted, including the deployment of emergency funds to sustain health service transformations and investment in vaccine development, the crisis has taken over a year to be controlled. The consequences are still affecting the capacity and capabilities of health systems. In light of the ongoing pandemic, this book explores the factors determining the ability of health systems to cope with and recover from a crisis, and therefore their level of resilience. The term resilience has gained momentum in health systems research, with several scholars contributing to the definition of the concept. Providing a comprehensive health system resilience agenda, policy-makers, public health specialists, health managers, scholars and practitioners will find in this work both a grounded framework for the assessment of the level of resilience of healthcare systems and organizations, and specific actionable changes that should be pursued to consolidate and improve that level of resilience. Ultimately, this work identifies desirable paths of action through the investigation of real-world cases to improve health systems and organizations capacity and capability to face any future dramatic crisis.

This collection of articles is the first attempt by academics and professional writers to delve into the world of content management systems. The knowledge economy's greatest asset and primary problem is information management: finding it, validating it, re-purposing it, keeping it current, and keeping it safe. In the last few years content management software has become as common as word-processing software was five years ago. But unlike word processors, which are designed for single authorization and local storage, content management systems are designed to accommodate large-scale information production, with many authors providing many different pieces of information kept in a web-accessible database, any piece of which might find its way into electronic documents that the author doesn't even know exist. These software systems are complex, to say the least, and their impact on the field of writing will be immense.