This book focuses on the tactical planning level for spare parts management. It describes a series of multi-item inventory models and presents exact and heuristic optimization methods, including greedy heuristics that work well for real, life-sized problems. The intended audience consists of graduate students, starting scholars in the field of spare parts inventory control, and spare parts planning specialists in the industry. In individual chapters the authors consider topics including: a basic single-location model; single-location models with multiple machine types and/or machine groups; the multi-location model with lateral transshipments; the classical METRIC model and its generalization to multi-indenture systems; and a single-location model with an explicit modeling of the repair capacity for failed parts and the priorities that one can set there. Various chapters of the book are used in a master course at Eindhoven University of Technology and in a PhD course of the Graduate Program Operations Management and Logistics (a Dutch network that organizes PhD courses in the field of OM&L). The required pre-knowledge consists of probability theory and basic knowledge of Markov processes and queuing theory. End-of-chapter problems appear for all chapters, with some answers appearing in an appendix.

This book provides an overview of the various methods for creating and implementing efficient work processes. The author presents the most important tools for working on improvement projects such as process mapping, Ishikawa diagram, burn-down chart, or Pareto chart. Using successfully realized improvement projects from practice, the concrete implementation of process optimization is illustrated. In addition, it is shown how these methods, which originate from the production sector, can be successfully used in the office sector.

Logistics and supply chain management is facing disruptive economic, technological and climate change developments that require new strategies. New technologies such as the Internet-of-Things, digital manufacturing or blockchain are emerging quickly and could provide competitive advantage to those companies that leverage the technologies smartly while managers that do not adopt and embrace change could be left behind. Last but perhaps most important for mankind, sustainability aspects such as low-carbon transportation, closed loop supply chains or socially-responsible supply chain setups will become essential to operate successfully in the future. All these aspects will affect logistics and supply chains as a whole as well as different functional areas such as air cargo, maritime logistics or sourcing/procurement. This book aims to dive into several of these functional topics to highlight the key developments in the next decade predicted by leading global experts in the field. It features contributions and key insights of globally leading scholars and senior industry experts. Their forward-looking perspectives on the anticipated trends are aimed at informing the reader about how logistics and supply chain management will evolve in the next decade and which academic qualities and skills will be required to succeed in the "new normal" environment that will be characterized by volatile and increasingly disrupted business eco-systems. Future scenarios are envisaged to provide both practitioners and students with insights that will help them to adapt and succeed in a fast changing world.

This book includes 15 works by scientists of the Eurasian region, which reveal the various stages of the life cycle of digital transformation The creation of value propositions and their distribution chains is important for the sustainable development of society. This view of sustainable value chains on the part of public administration and business, considering modern scientific research, reveals the problems of education and science in the formation of chains sustainability and their infrastructure. Modern views on the actual problems of the digital service in the creation of value propositions with the participation of development institutions, new educational technologies, and state regulation both at the level of the world community and at the level of individual countries are revealed. The problems of digital transformation of economic actors and industries at different stages of the chain of value creation from a position of sustainable development, innovation in the infrastructure of public administration markets are considered. This book is useful to the academic community and a new generation of infrastructure creators to identify vectors to support the innovative development of value chains.

We live in a time of unprecedented speed, connection, and uncertainty. While many organizations are adapting to this new reality by reinventing business models, significantly fewer are examining the implications of these changes for developing effective leadership. In Intentional Leadership, Rose M. Patten draws on her expertise as one of Canada's most influential leaders to shine a spotlight on this emergent and often neglected space. Drawing on learnings and a framework tested with over 900 senior leaders across industries and geographies, Intentional Leadership presents a guide for continuous renewal, focusing on the human side of leading. Patten debunks common myths, emphasizing that leadership capabilities do not just develop over time, but require self-awareness, feedback, intention, adjustment, and practice. Whether you are a CEO of a large corporation, an activist, raising a family, working in government, or leading a not-for-profit organization, Intentional Leadership meets you where you are and provides the necessary tools for self-reflection and growth as a leader.

This proceedings volume convenes peer-reviewed, selected papers presented at the XXVIII International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM) that was held in Mexico City, Mexico, July 17-20, 2022, with a special focus on applications of industrial engineering and operations management for research and practice. Fields covered include operations, manufacturing, industrial and production engineering and management, emphasizing optimization models and data science applications to real-world problems. In this book, the reader will find works on topics as optimization models; stochastic optimization; digital transformation in the supply chain; data science applications in operations management; Industry 4.0: manufacturing planning & control; blockchain; intelligent transportation systems; sustainable and reverse logistics; big data and demand planning; predictive and prescriptive analytics; last-mile delivery optimization; stochastic inventory models; new trends in information technology for operation management; stochastic optimization; optimization models for omnichannel; safety in operation management; and more. This volume includes relevant information for academics, since most of the chapters focus on real-world case studies and systematic reviews, but also for professionals in the industrial sector as it presents solutions to complex industrial challenges. Previous 2018, 2019, 2020, and 2021 IJCIEOM proceedings can also be found in Springer's catalog.

Using numerical examples to illustrate their concepts and results, this book examines recently developed fuzzy multi-criteria methods, such as Intuitionistic Fuzzy TOPSIS, Intuitionistic Fuzzy TOPSIS & DEA-AHP, Intuitionistic VIKOR, Pythagorean WASPAS, Pythagorean ENTROPI, Hesitant CBD, Hesitant MABAC, Triangular EDAS, Triangular PROMETHEE, q-Rung Orthopair COPRAS, and Fuzzy Type - 2 ELECTRE. Each chapter covers practical applications in addition to fresh developments and results. Given its structure and scope, the book can be used as a textbook in graduate courses on operations research and industrial engineering. It also offers a valuable resource for scientists working in a range of disciplines that require multi-criteria decision making.

Nonprofit organizations are conventionally positioned as generators of social and cultural forms of capital for the common good. As such they occupy a different space to other types of organizations such as corporate firms that exist primarily to generate economic capital for private owners/shareholders. Recent years, however, have seen professionalization promoted widely by funders, policy-makers and nonprofit practitioners across the globe. At the same time, there has been an increasing cross-over of employees from private and public bodies into nonprofits. But do such shifts open up space for the wholesale importation of managerialism into and commercialization of the nonprofit sphere? Are nonprofits at risk of being reconstituted as primarily economic entities, serving the interests of a leadership elite? How are such changes in an organization's trajectory brought about? What are the consequences for trustees, staff, members and the nature of managerial work? The authors engage with critical questions such as these through a unique insider account of one professional institute experiencing unprecedented changes that challenge its very reason for being. Drawing on a three-year ethnography, they narrate organizational inhabitants' struggles in their search for purpose and analyze the myriad of changes within different aspects of organizing including structure, strategizing, pay and reward, governance and leadership. The book will enable readers to reframe and rethink organizational change as a process involving power, persuasion and authority, and will be of value to researchers, students, academics and practitioners interested in managerial work and organizational change in non-profit organizations.

With Industry 4.0 accelerating AI, synthetic knowledge and creativity, Consciousness and Creativity in Artificial Intelligence posits a central question: "Under what conditions can intelligent robots develop creativity?". Opening a new field of investigation for knowledge management at the organizational level, Johannessen discusses new theories around uncovering hidden knowledge, which is assumed to be the area of knowledge responsible for the emergence of creativity and innovation. Reflecting upon how intelligent robots can develop creativity, Consciousness and Creativity in Artificial Intelligence examines three classes of algorithms - linear, evolutionary and systemic. Consciousness and Creativity in Artificial Intelligence is a thought-provoking but accessible text appealing to those researching innovation, knowledge and creativity in organizations both now and in the future.

There have been a number of sporadic and disconnected initiatives to improve knowledge transfer between the tourism academia, government and industry. This volume presents and analyses 17 examples of knowledge transfer from countries around the world to identify future directions for business and government managers and academic researchers. Many of the chapters were presented at the first t-Forum global conference. The chapters emphasise the value from academic leadership in developing cohesion and links amongst small business and government, and the importance of a shared innovative vision beyond individual private and public organization objectives. Successful initiatives rely on the personal characteristics of key stakeholders as well as institutional arrangements, emphasising action learning and challenging traditional academic research processes. Best practice knowledge transfer requires government, industry and academia in partnership engaged in open dialogue and debate for project success. Knowledge transfer provides an opportunity to address unprecedented societal, environmental and technological change and disruption.

Risk is the main source of uncertainty for investors, debtholders, corporate managers and other stakeholders. For all these actors, it is vital to focus on identifying and managing risk before making decisions. The success of their businesses depends on the relevance of their decisions and consequently, on their ability to manage and deal with the different types of risk. Accordingly, the main objective of this book is to promote scientific research in the different areas of risk management, aiming at being transversal and dealing with different aspects of risk management related to corporate finance as well as market finance. Thus, this book should provide useful insights for academics as well as professionals to better understand and assess the different types of risk.

This book introduces the advances in synchromodal logistics and provides a framework to classify various optimisation problems in this field. It explores the application of this framework to solve a broad range of problems, such as problems with and without a central decision-maker, problems with and without full information, deterministic problems, problems coping with uncertainty, optimisation of a full network design problem. It covers theoretical constructs, such as discrete optimisation, robust optimisation, optimisation under uncertainty, multi-objective optimisation and agent based equilibrium models. Moreover, practical elaborated use cases are presented to deepen understanding. The book gives both researchers and practitioners a good overview of the field of synchromodal optimisation problems and offers the reader practical methods for modelling and problem-solving.

This book is a collection of representative and novel works in the field of data mining, knowledge discovery, clustering and classification. Discussing both theoretical and practical aspects of "Knowledge Discovery and Management" (KDM), it is intended for researchers interested in these fields, including PhD and MSc students, and researchers from public or private laboratories. The contributions included are extended and reworked versions of six of the best papers that were originally presented in French at the EGC'2016 conference held in Reims (France) in January 2016. This was the 16th edition of this successful conference, which takes place each year, and also featured workshops and other events with the aim of promoting exchanges between researchers and companies concerned with KDM and its applications in business, administration, industry and public organizations. For more details about the EGC society, please consult egc.asso.fr.

As our societies have become more complex and globalized and our organizations flatter and less hierarchical, more of us need to collaborate across more organizations, geographies, and cultures than ever before. But this increases the chances that we're going to get stuck having to collaborate with people we don't agree with or like or trust. But we've got no choice. We have to learn to work with people we might actually have come to think of as "the enemy." International consultant Adam Kahane, who has worked in some very fraught contexts in his career (South Africa after apartheid, Guatemala after a civil war), has found that in these low-control, high-conflict situations, everything we think we know about what makes collaboration work is wrong. The neat black-and-white thinking that underlies conventional collaboration-us/them, harmony/conflict, problem/solution-won't work. You need to be more flexible, accept a level of uncertainty and improvisation, and practice what Kahane calls "stretch collaboration." In this very timely book he takes on five misunderstandings that keep us from effectively collaborating with "those people" and tells us what we should do instead.

Professional data management is the foundation for the successful digital transformation of traditional companies. Unfortunately, many companies fail to implement data governance because they do not fully understand the complexity of the challenge (organizational structure, employee empowerment, change management, etc.) and therefore do not include all aspects in the planning and implementation of their data governance. This book explains the driving role that a responsive data organization can play in a company's digital transformation. Using proven process models, the book takes readers from the basics, through planning and implementation, to regular operations and measuring the success of data governance. All the important decision points are highlighted, and the advantages and disadvantages are discussed in order to identify digitization potential, implement it in the company, and develop customized data governance. The book will serve as a useful guide for interested newcomers as well as for experienced managers.

Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management. The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases.

As organizations continue to discover the power of storytelling to shape, transform and transfer knowledge, the need for complex resources to harness that power and meet business goals increases. At the forefront of this challenge are knowledge management practitioners, change management leaders, and organizational development professionals who need information to obtain a practical advantage to implement sustainable storytelling initiatives. Knowledge Management and the Practice of Storytelling: The Competencies and Skills Needed for a Successful Implementation offers practical advice and guidance on the skills and competencies needed to meet those challenges. Discussing the competencies needed to use language and performance effectively to tell stories that will elicit tacit knowledge, this volume focuses on coaching strategies to help others develop storytelling skills, and provides background knowledge useful to champion and promote storytelling practices across organizational cultures and communities. Knowledge Management and the Practice of Storytelling will prove especially useful to practitioners who are charged with the development and leadership of storytelling initiatives but may lack a robust background on the practicalities of organizational storytelling. To meet those challenges, the book offers practical applications rooted in ethnographic research to find and select stories, conduct storytelling interviews, and analyse organizational communities and cultures to the meet the needs of target audiences. Most importantly, Knowledge Management and the Practice of Storytelling offers practical advice on assessment and evaluation strategies to measure the effectiveness and organizational impact of storytelling.

Over the last decade there has been an explosion of academic interest in the study of Behavioral Operations (Behavioral Ops). Simultaneous concerns have emerged about the adequacy with which now established Behavioral Ops phenomena are dealt with in degree-granting programs and corporate training agendas. Concerns stem from two points: (1) Pedagogical lessons regarding human behavioral are largely cast in the perspectives and terminology of underlying social/psychological theories. This has traditionally made it difficult for teachers of operations management content to link such knowledge to OM teaching plans and materials. (2) Games are seen as a major contribution to Behavioral Operations education, but experiments as described in literature are usually used for scientific research, and often difficult to replicate in teaching settings due to the use of unique proprietary software or insufficient descriptions of methods and materials used. Prior to now, no comprehensive teaching-oriented overview of Behavioral Operations has been available. The Handbook of Behavioral Operations fills this gap, providing easy to access insights into why associated behavioral phenomena exist in specific production and service settings, ready-to-play games and activities that allow instructors to demonstrate the phenomena in class settings, and applicable prescriptions for practice. By design the text serves a dual role as a desk/training reference to those practitioners already in the field, and presents a comprehensive framework for viewing behavioral operations from a systems perspective. As an interdisciplinary book relating the dynamics of human behavior to operations management, the Handbook is an essential resource for practitioners seeking to develop greater system understanding among their workers, as well as for instructors interested in emphasizing the practical relevance of behavior in operational settings.

This proceedings volume convenes selected, peer-reviewed contributions presented at the POMS 2021 - International Conference on Production and Operations Management, which was virtually held in Lima, Peru, December 2-4, 2021. This book presents results in the field of Operations Management of key relevance to practitioners, instructors, and students. Topics focus on Operations Management, Logistics and Supply Chain Management, and Industrial and Production Engineering and Management, where mathematics and its applications play a role. In this work, readers will find a colorful collection of real-world case studies, accompanied by operations research-based managerial models. They touch on myriad topics, ranging from Artificial Intelligence and Data Analytics in Operations, Defense, Tourism, and other emerging issues in Operations Management to Healthcare Operations Management and Humanitarian Operations and Crisis Management. The POMS Lima 2021 International Conference has been organized by the Latin America & Caribbean Chapter of the Production and Operations Management Society, the most renowned professional and academic organization representing the interests of production and operations management professionals and academicians around the world. Since 2018, POMS International Conferences have been organized by POMS-LA, the first venue being in Rio de Janeiro, Brazil. Venue 2021 event was hosted by the Pontifical Catholic University of Peru and Pacific University, two Peruvian Latin-American leading academic institutions from Peru.

The book addresses a modern reorientation of Lean, abandoning the classical waste dogma that brings direct efficiency gains and substituting by a way to achieving indirect efficiency in a continuous and sustainable manner. Waste is the output of a process that cannot be of further use, while value is a matter of valuation, a process whose output we conceive to be of further use. Value and waste are not antithetical, they are just not comparable issues. We achieve added value to the modern Lean Enterprise through synergies that bring sustainable economic benefits to the company. Such synergies use the complementarity theory developed by Milgrom and Roberts in 1990 on the principle that we can achieve maximal gains via the joint investment on complement activities and not investing. Complementarity is not something specific to Lean Enterprises; however, Lean Enterprises can benefit the most from such a concept. The reason is that Lean uses the principle of achieving more with less effort. Less effort does not mean the use of fewer resources, but the use of resources in a complementary way in order to achieve more, rather than using them. Complementarity is a feature by design. Complementarity by design will help modern Lean companies have an easier transition in the digital era and the new world of Industry 4.0. In this second edition, we have preserved the method of how to achieve Lean and have enhanced it to show how to move towards modern Lean within Industry 4.0 paradigm. However, if a company has not yet made the Lean step, there is no need to make that step first before yielding the benefits. Technology is the key. Modern Lean Enterprise strengthens out of the old paradigm into the new one of Industry 4.0. Because of evolution, such an enterprise achieves optimal technological complementarity necessary for synergies that sustain increasing profits.

Winner of the 'Practical Manager' category at the CMI Management Book of the Year Awards 2015 and now fully revised, updated and with 31 new theories.

101 management theories from the world’s best management thinkers – the fast, focussed and express route to success.

As a busy manager, you need solutions to everyday work problems fast. The Little Book of Big Management Theories gives you access to the very best theories and models that every manager should know and be able to use.

Cutting through the waffle and hype to focus only on the ones that really matter to managers day-to-day, each theory is covered in two pages – what it is, how to use it and the questions you should be asking – so you can immediately apply your new knowledge in the real world.

The Little Book of Big Management Theories will ensure you can:

· Understand a wide range of management theories, their context and how you can apply them

· Discover clear insights into a wide range of practical management issues and how to deal with them.

· Quickly resolve a wide range of management problems

· Better motivate and influence your staff, colleagues and stakeholders

· Be a more effective manager and demonstrate that you are ready for promotion

All you need to know and how to apply it – in a nutshell.

A rigorous analysis of the implications of leadership being seen literally or metaphorically as a performance. The book introduces a framework which examines the performance of leadership through the dimensions of enactment, narrative and audience, focusing throughout on the ways in which managers can apply these ideas in their own leadership.

This book examines the Analytical Hierarchy Process (AHP) method, its varied uses, as well as its limitations for solving real-world scenarios. While the simplicity of the method compels users to find shortcuts to a real-world problem, it also leads to obtaining wrong results that do not represent reality. By alerting practitioners about the core necessities of a new scenario, this book helps solve this problem, as well as contribute to the field of Multicriteria Decision Making Method (MDCM). The authors use a demonstrative, rather than a theoretical approach, and examine 30 subjects that displays the shortcomings and drawbacks of the AHP. Each one is examined in-depth, discussed, debated and reasoned, using examples, some of them numeric. The book highlights the rationality and common sense of the subjects, and in most cases, validates the criticism by showing through numerical examples, the impossibility of the AHP method to address, let alone solve real-world projects. At the conclusion of each subject, a table is built comparing the similarities and differences between the opinions of the authors and other experts, along with the respective pros and cons.

This book explores the development of sustainable public procurement (SPP) as a strategic policy instrument to support decoupling of economic growth from environmental degradation and enhancing social well-being. Offering an in-depth case study of India's SPP implementation trajectory, it discusses the challenges of integrating sustainability criteria into purchasing decisions, and examines policy choices and best practices to address them. It investigates the legislative, institutional, and governance framework for SPP in India, and identifies priority actions to accelerate wider uptake of SPP policy and practices. Furthermore, the book highlights the evolving role of SPP policies in response to emerging global mega trends, such as international trade, low carbon economy, circular economy, and Industry 4.0. Given its scope, this book appeals to scholars of economics, public administration, and environmental and social sciences, as well as to policymakers, practitioners, and advocates interested in steering transformational changes towards mainstreaming sustainable procurement practices in developing economies at the desired scale. "This book comes at the right time to compensate for the lack of in-depth works on the origins, nature and reality of the implementation of sustainable purchases." - Farid Yaker, Programme Officer, Sustainable Public Procurement, Economy Division, UNEP, Paris, France. "...If you are a procurement or sustainability professional anywhere in the world, please read this book. It will change the way you think and feel about your profession." - Shaun McCarthy OBE, Chair, Supply Chain Sustainability School, London, UK & Director, Action Sustainability, London, UK

This book shows an innovative way for managers to gain a better understanding of emotions in teams and organizational units and thus positively influence agile development in the context of digital transformation of companies. Digitalization does not just lead to technical changes. It dramatically changes the way employees work with each other as well as how executives play their roles. In an agile working environment, middle management in particular loses power, influence, and relevance, and customer relationships are subject to greater affectivity. The result is an increased emotionalization of the actors, which should be recognized and understood prior to designing the emotional landscape of the organization and to developing and implementing successful business models. The author introduces various conventional and AI-based instruments based on current research for handling emotions, supported by practical concepts.