Drawing upon the timeless wisdom of the Bhagavad Gita, a philosophical-spiritual world classic, this professional book highlights the spiritual and moral dimensions of management using an inside-out leadership development approach. It interprets the Bhagavad Gita's teachings on the personality types and psychological makeup of managers and employees; self-knowledge and self-mastery; and the leadership concepts of vision, motivation, and empowerment. This book covers topics such as training of the mind, ethical leadership, communication, stress management, and corporate social responsibility (CSR). Collectively, the enclosed contributions provide managers with an enhanced outlook on management functions such as leading, planning, organizing, and controlling in today's organizations, particularly those run by knowledge workers. Management research in the 20th century has mainly focused on the industrial paradigm characterized by a hierarchical structure of authority and responsibility with an individualistic focus on the personality of the manager. However, this traditional paradigm cannot solve many of the problems that confront leaders and mangers today. Recent studies have shown that values traditionally associated with spirituality-such as integrity, honesty, trust, kindness, caring, fairness, and humility-have a demonstrable effect on managerial effectiveness and success. Although traditionally interpreted as a religious-spiritual text, the Bhagavad Gita teaches these values which can be extrapolated and applied to practical management lessons in today's corporate boardrooms. Applying the text of the Bhagavad Gita to the context of management, this book views the manager as an "enlightened sage" who operates from higher stance, guided by self-knowledge and self-mastery. It demonstrates how character is the key ingredient for effective management and leadership. This book is therefore applicable to all managers, from first-line to CEOs, in their management and leadership roles in organizations.

IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT.
In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization.
This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately.
IT Performance Management:
* Provides an overview of best practices and available thinking on the subject of IT cost and value
* Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing
* Addresses differing degrees of maturitybetween IT and the business, illustrated by case studies
Practical and easy to integrate into day to day decision making immediately
Deals with multiple perceptions on the role of the IT organisation in the business
Discusses the topics currently on the CIO's agenda

Whilst there are many books on knowledge management there are few aimed directly at HR practitioners and the critical role that they can play in building a knowledge-centric culture. This practical book draws on the author's own experience, as well as that of leading-edge Human Resource and Knowledge Management practitioners (including Linda Holbeche, Elizabeth Lank, and David Snowden), each of whom recognise that building a knowledge-centric culture cannot be achieved through technology alone. It covers areas such as: Defining the key ingredients of a knowledge-centric culture The changing structures, roles and responsibilities needed to create a knowledge-centric culture HR's unique contribution to building a knowledge-centric culture, together with practical steps for getting started on the KM journey and for keeping the momentum going Tools and techniques for: opening up a dialogue about why knowledge management is crucial for business and personal success; knowledge mapping; encouraging and facilitating knowledge sharing, as well as ways of identifying key knowledge players How to help your organisation reframe its assumptions about learning in the knowledge economy How to ensure that your HR practices are knowledge aligned Contents Defining the characteristics of a knowledge-creating culture; The strategic context for HR's involvement in the knowledge management arena; Planning the cultural shift; Communicating the cultural shift; Knowledge and business process mapping; Understanding the motivation for learning; New approaches to learning; Interweaving people, processes and technology to create and support a knowledge creating culture; Retaining knowledge; Conclusions; References. Readership: Human resource professionals; learning and development practitioners; internal consultants and practitioners working within an organizational development role; Undergraduate and graduate students. Outline the strategic

In Principles of Marketology, Volume 1: Theory , Aghazadeh explores the definition, origins and framework of a new methodology for helping organizations better understand their market and competition.

In recent decades an extensive array of changes and innovations have taken place in and across work organizations and networks of organizations and workers, facilitated by new technologies and technological forms. This has initiated an interest in technological change as one of the conditions for organizational action and researchers have begun to draw inspiration from a wider spectrum of conceptual issues, perspectives and theoretical traditions.
This book is interested in the level of praxis and how this might be understood and theorized. It brings together a comprehensive collection of empirically-grounded and theoretically-informed research projects from studies of organizational practice which explore a number of technological changes in a variety of contexts. These are informed by contemporary debates within and across theoretical approaches including the sociology of technology, work and organizations, actor network theory, technology as text and metaphor, processual and political perspectives, social and business network-based approaches to the analysis of technology and innovation, and the social construction and shaping of technology.
This book will be essential reading for researchers and advanced students within the field of technology, work and organizations and also organization studies and management studies.

eBook available with sample pages: 0203380541

As entrepreneurs seek to gain an advantage against their competitors, understanding how to share information throughout their organization will be vital in their success. Accordingly, it is critical for researchers, managers, and consultants to strengthen their own systems to facilitate knowledge management and implement strategies that will launch them into the future. Global Practices in Knowledge Management for Societal and Organizational Development is an integral reference volume featuring leading academic research on the management and creation of knowledge and organizational development theories and models. Including coverage on a variety of related perspectives and subjects, such as infrastructure and services for knowledge organizations, ethics and the impact on knowledge management, and the future of knowledge workers, this book is an ideal reference source for organizational development specialists, consultants, policy makers, researchers, and graduate business students looking for advanced research on cultural aspects of knowledge management and creativity, innovation, and technology in learning communities.

With a focus on cargo transportation, this book addresses the development of approaches intended to secure an infrastructure of smart services to support the adaptive implementation of online multi-modal freight transport management processes. It discusses the development of multi-criteria decision-making components and their integration into the multi-layered computer-based information management of intelligent systems. Through detailed descriptions of various components of intelligent transport management systems, the book demonstrates how to develop the services needed in the right place and at the right time, and how to properly adapt to user needs, making necessary interventions to ensure the safety of the transportation process. Further, it describes the main ways to increase the autonomy and efficiency of user-vehicle interaction and shows how Information and Communications Technology (ICT) structural support for current and past situations in AI-based systems can help to anticipate future developments in freight transportation.

This book takes an in-depth look at consumer behavior in the context of multichannel commerce and explores how the convergence of physical and electronic channels influences consumer decision-making in a multichannel environment. In this regard, it goes far beyond explaining choices between online and offline sales channels, instead providing insights into how the interplay between different channel types is valued by different consumer types and for different products. The book extends previous conceptualizations of multichannel commerce to reflect and incorporate recent technological advances. The results provide valuable guidelines on how, why and when multichannel integration services can be exploited by classical retailers, helping them to compete with their purely online competitors on the internet.

This book is a unique compilation of comprehensive works covering the potentials, challenges, and realities of geographical indications from an Indian perspective. The book encompasses critical studies on legal, regulatory, and institutional frameworks and debates surrounding geographical indications. The concept of geographical indication has not received paramount importance in India compared to the other forms of intellectual property rights like patents and trademarks, while GI is becoming critical in national and international discourses. It aims at presenting both national and international situations and discussions, which will appeal to readers worldwide. This book in its first part elaborately deals with the genesis of the GI Act, and then it goes on to analyze both substantive as well as procedural aspects of the registration under the Indian GI Act and tries to identify the discrepancy and gaps in the laws. Also, a comparative perspective has been built by analyzing the GI laws and regulations of some developed countries with that of India. The challenges in existing regulation for quality control and enforcement of GI products in the Indian GI Act have been dealt comprehensively by the authors which are critical in achieving the stated objectives of the Act. The book also focuses on the role of geographical indication in the socio-economic development of rural India. The authors have illustrated how the GI can act as an effective mechanism for employment generation and sustainable growth opportunities in different sectors like agriculture, food, and handicraft. The interaction of GI with traditional knowledge and biodiversity and their impact on society is also extensively covered. The book contains real-life case studies by the authors from different states of India highlighting the success stories and missed opportunities of different GIs and the way forward where the GI can function as an effective tool for the overall development of a country and promote international trade. The book will provide law students, scholars from legal and IP disciplines, legal practitioners, producers, and policymakers a factual and multidimensional insight into the GI system in India. This will further promote research in this area, particularly from an Asian perspective and enhance the real-life application of GI to varied products.

The last two decades have seen a shift towards service-based value in a process referred to as servitization. Manufacturers have been challenged to create relevant knowledge and adapt to this change. This book has two key purposes. First of all, the authors examine the theoretical underpinnings of knowledge management and servitization, before proposing a conceptual model for knowledge co-creation and organizational knowledge management processes. Then, the model is tested through a series of case studies from Japan and Malaysia, providing insight into experiences of business transformation from produce-centric to service-centric in developed and developing Asian economies. This book will be of interest to academics, students and practitioners in servitization, knowledge creation and knowledge management, especially those interested in Asian economies.

"Focussing on innovation management, this book explores the role of knowledge stocks or intellectual capital blocks (human, social, technological, organizational and regional capitals) on the technological innovation processes typologies (process/product, radical/incremental) and firm performance, absorptive capabilities and organizational learning"--

Technological change is a central feature of modern societies and a powerful source for social change. There is an urgent task to direct these new technologies towards sustainability, but society lacks perspectives, instruments and policies to accomplish this. There is no blueprint for a sustainable future, and it is necessary to experiment with alternative paths that seem promising. Various new transport technologies promise to bring sustainability benefits. But as this book shows, important lessons are often overlooked because the experiments are not designed to challenge the basic assumptions about established patterns of transport choices. Learning how to organise the process of innovation implementation is essential if the maximum impact is to be achieved - it is here that strategic niche management offers new perspectives. The book uses a series of eight recent experiments with electric vehicles, carsharing schemes, bicycle pools and fleet management to illustrate the means by which technological change must be closely linked to social change if successful implementation is to take place. The basic divide between proponents of technological fixes and those in favour of behavioural change needs to be bridged, perhaps indicating a third way.

Risk science is becoming increasingly important as businesses, policymakers and public sector leaders are tasked with decision-making and investment using varying levels of knowledge and information. Risk Science: An Introduction explores the theory and practice of risk science, providing concepts and tools for understanding and acting under conditions of uncertainty. The chapters in this work cover the fundamental concepts, principles, approaches, methods and models for how to understand, assess, communicate, manage and govern risk. These topics are presented and examined in a way which details how they relate, for example, how to characterize and communicate risk with particular emphasis on reflecting uncertainties; how to distinguish risk perception and professional risk judgments; how to assess risk and guide decision-makers, especially for cases involving large uncertainties and value differences; and how to integrate risk assessment with resilience-based strategies. The text provides a variety of examples and case studies that relate to highly visible and relevant issues facing risk academics, practitioners and non-risk leaders who must make risk-related decisions. Presenting both the foundational and most recent advancements in the subject matter, this work particularly suits students of risk science courses at college and university level. The book also provides broader key reading for students and scholars in other domains, including business, engineering and public health.

The key competing texts are practitioner-focused 'how to' guides, whilst our book combines rigorous theory with practical insight and examples, with authors from both the academic and business world, making it more adoptable as a student text; Unlike other books on the subject, this has a customer focus and an exploration of how big data can add value to customers as well as organisations; Enables readers to move from "big data" to "big solutions" by demonstrating how to integrate data analytics into specific goals and processes for implementation; Highly successful and well regarded both for students and practitioners

As the growth in teleworking, 'virtual teams' and 'virtual enterprises' has shown, the economic landscape is increasingly characterized by an ability to work across spatial and organisational boundaries. Only with this redesign of working methods and business processes can the promise of the digital age be delivered. This book draws upon an international, multidisciplinary team of editors and contributors, and presents the most recent academic research on the subject.

This book contains the first and second volume papers from the 8th International Conference on the History of Records and Archives (I-CHORA 8). Contributors present articles that propose new solutions and aspirations for a new era in the technology of archives and recordkeeping. Topics cover rethinking the role played by archivists, and reframing recordkeeping practices that focus on the rights of the subjects of the records. This text appeals to students, researchers and professionals in the field. Previously published in: Archival Science: "Special Issue: Archives in a Changing Climate - Part I" and "Archives in a Changing Climate - Part II" Chapter "Displaced archives": proposing a research agenda is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

More and more, the shape of the IT organization is critical to business systems delivery, yet all too often this definition is approached in a haphazard fashion - often based on old theory and out-dated experiences rather than being moulded to the realities of the world in which we work. Shaping the IT Organization considers how one should go about the moulding of an IT function in order to ensure effective output from the resources within that organization. It focuses on understanding precisely the elements and challenges within such a definition. Key topics covered: What is an organization?: Issues and key considerations for IT from an organizational perspective, including the idea of the 'organization lifecycle' and the very real impact this can have within the IT environment. Why change?: The impact of generic business approaches demanded by current business models and pressures. Solutions vs Products: The IT organizational impact of moving from a product-based to a solutions-based business model. Outsourcing: The increasing trend to place critical elements of IT's delivery capability outside the core business means that IT functions are often poorly aligned to both manage these relationships and rise to the challenges that outsourcing offers. Resource Management: Fundamental questions about people and the need to adapt resource management approaches to take a radical approach to how we both manage and empower the people within those models in order to deliver what is required.

This text introduces the concepts of information warfare from a non-military, organizational perspective. It is designed to stimulate managers to develop policies, strategies, and tactics for the aggressive use and defence of their data and knowledge base. The book covers the full gambit of information warfare subjects from the direct attack on computer systems to the more subtle psychological technique of perception management. It provides the framework needed to build management strategies in this area. The topics covered include the basics of information warfare, corporate intelligence systems, the use of deception, security of systems, modes of attack, a methodology to develop defensive measures, plus specific issues associated with information warfare.
This book will be of interest to executives and managers in any public or private organization. Specifically, managers or staff in the areas of information technology, security, knowledge management, public relations, or marketing should find it directly useful.
Its main purpose is to make readers aware of the new world of information saturation; thus decreasing the chance that they will become victims of those abusing the information age, whilst at the same time increasing their chances of benefiting from the new opportunities produced.
Addresses the issues and implications of cyber warfare and how it directly impacts on companies

This book describes the linkage between the worlds of culture and inclusion based on the concept of intercultural proficiency (IP). It explains the building blocks of intercultural proficiency by providing a conceptual framework that combines and structures the existing knowledge base and extends it by incorporating the author's own empirical research work. The framework presents not only a comprehensive and universal model based on existing concepts but also implications for learning and teaching strategies. This book and the IP concept provide guidance for students, early working professionals as well as seasoned working professionals on how to thrive and succeed when interacting with different cultures. It allows us to think outside our narrow cultural boundaries and decode complex cross-cultural interactions. Thus, the IP approach can be applied in academic and corporate settings, as it facilitates potential for solution of the issues associated with multicultural workforces and global operations of organizations.

Knowledge Horizons charts the feasible future for knowledge management. This practical and provocative resource presents the work of many of the leading voices in knowledge management and related disciplines, who explore the current trends and offer pragmatic and authoritative thinking on applied knowledge management from a variety of positions. Knowledge management is the new frontier for businesses, organizations, and institutions of all kinds. For those that hope to conquer this new territory, establishing a better understanding of current and future knowledge management trends and adoption of the most effective practices is imperitive. There are numerous options for executives: intranets, extranets, groupware, and core competencies are continually being refined. New entitites and rules in terms of intellectual capital and the "Chief Knowledge Officer" are emerging. Knowledge Horizons addresses these issues by exploring current and future knowledge management trends, gauging the future value of knowledge management investments, and how they will drive new business initiatives, and integrates the experience and insights of managers and cutting-edge research from experts in the field.

This book focuses on understanding the status quo of sustainable practices in industry operations from an emerging economy perspective, presenting various practices in India. In order to offer a balance between theory and practice, it provides guidelines for applying models to achieve the goal of sustainability in this competitive environment. The chapters include theoretical perspectives, models and empirical evidence on sustainable practices from Indian industries. The book also presents a scholarly perspective on sustainable operations from various researchers and practitioners in India for a global audience in academia and industry.

In recent years, university?industry?government interactions have come to the forefront as a method of promoting economic growth in increasingly knowledge-based societies.This ground-breaking new volume evaluates the capacity of the triple helix model to represent the recent evolution of local and national systems of innovation. It analyses both the success of the triple helix as a descriptive and empirical model within internationally competitive technology regions as well as its potential as a prescriptive hypothesis for regional or national systems that wish to expand their innovation processes and industrial development. In addition, it examines the legal, economic, administrative, political and cognitive dimensions employed to configure and study, in practical terms, the series of phenomena contained in the triple helix category. This book will have widespread appeal amongst students and scholars of economics, sociology and business administration who specialise in entrepreneurship and innovation. Policy-makers involved in innovation, industrial development and education as well as private firms and institutional agencies will also find the volume of interest.