This book shows an innovative way for managers to gain a better understanding of emotions in teams and organizational units and thus positively influence agile development in the context of digital transformation of companies. Digitalization does not just lead to technical changes. It dramatically changes the way employees work with each other as well as how executives play their roles. In an agile working environment, middle management in particular loses power, influence, and relevance, and customer relationships are subject to greater affectivity. The result is an increased emotionalization of the actors, which should be recognized and understood prior to designing the emotional landscape of the organization and to developing and implementing successful business models. The author introduces various conventional and AI-based instruments based on current research for handling emotions, supported by practical concepts.

Addressing a need for innovative solutions to challenges facing organisations today, this book explores the concept of Knowledge Risk Management (KRM), outlining how this new approach can be implemented in the banking sector. The author proposes the first knowledge risk framework that is specific to cooperative banks, which aims to improve the accuracy of risk assessment procedures by combining a conventional risk management approach with knowledge management tools and techniques. Including empirical data taken from interviews with employees in the banking sector, this book provides banks with a valuable tool for tackling potentially damaging knowledge-related risks, making it an essential read for those researching risk management and banking.

Logistics are a critical element for country competitiveness and economic performance, including poverty reduction. Most emerging countries such as Asia, Africa, Latin America and the Caribbean are focusing on export-led growth strategies and poverty reduction strategies, and their performance is adversely affected by their high logistic costs that range from 10% to 50% of product value. This book illustrates the relevance and impact of logistics on these areas while also offering an effective logistics and infrastructure framework that addresses the full spectrum of the productive chain (upstream, midstream and downstream). It provides a structured agenda for designing and implementing holistic policy interventions (soft and hard components) to reduce logistic costs. Featuring case studies and examples of specific interventions and their impact in many countries, a number of them in Latin America, this book is useful to scholars, academics, practitioners and policy makers interested in the reduction of logistics costs and poverty reduction in the global economy.

With the adoption of the United Nations Sustainable Development Goals (SDGs) and the Paris Agreement, the purpose of development is being redefined in both social and environmental terms. Despite pushback from conservative forces, change is accelerating in many sectors. To drive this transformation in ways that bring about social, environmental and economic justice at a local, national, regional and global levels, new knowledge and strong cross-regional networks capable of foregrounding different realities, needs and agendas will be essential. In fact, the power of knowledge matters today in ways that humanity has probably never experienced before, placing an emphasis on the roles of research, academics and universities.

In this collection, an international diverse collection of scholars from the southern African and Nordic regions critically review the SDGs in relation to their own areas of expertise, while placing the process of knowledge production in the spotlight. In Part I, the contributors provide a sober assessment of the obstacles that neo-liberal hegemony presents to substantive transformation. In Part Two, lessons learned from North–South research collaborations and academic exchanges are assessed in terms of their potential to offer real alternatives. In Part III, a set of case studies supply clear and nuanced analyses of the scale of the challenges faced in ensuring that no one is left behind. This accessible and absorbing collection will be of interest to anyone interested in North–South research networks and in the contemporary debates on the role of knowledge production.

The Southern African–Nordic Centre (SANORD) is a network of higher education institutions that stretches across Denmark, Finland, Iceland, Norway, Sweden, Botswana, Namibia, Malawi, South Africa, Zambia and Zimbabwe. Universities in the southern African and Nordic regions that are not yet members are encouraged to join.

This book establishes constructivist, interpretivist, and linguistic approaches based on conventions about the nature of qualitative and text data, the author's influence on text interpretation, and the validity checks used to justify text interpretations. Vast quantities of text and qualitative data in organizations often go unexplored. Text analytics outlined in this book allow readers to understand the process of converting unstructured text data into meaningful data for analysis in order to measure employee opinions, feedback, and reviews through sentiment analysis to support fact-based decision making. The methods involve using NVivo and RapidMiner software to perform lexical analysis, categorization, clustering, pattern recognition, tagging, annotation, memo creation, information extraction, association analysis, and visualization. The methodological approach in the book uses innovation theory as a sensitizing concept to lay the foundation for the analysis of research data, suggesting approaches for empirical exploration of organizational learning, knowledge management, and innovation practices amongst geographically dispersed individuals and team members. Based on data obtained from a private educational organization that has offices dispersed across Asia through focus group discussions and interviews on these topics, the author highlights the need for integrating organizational learning, knowledge management, and innovation to improve organizational performance, exploring perspectives on collective relationships and networks, organizational characteristics and structures, and tacit and overt values which influence such innovation initiatives. In the process, the author puts forward a new theory which is built on three themes: relationship and networks, knowledge sharing mechanisms, and the role of social cognitive schema that facilitate emergent learning, knowledge management, and innovation.

This book is focused on quality management, and four different lenses which can be used to explore the phenomenon. It introduces emergence as a paradigm in thinking about quality, and explores conditions which are beneficial to radical innovation. The Emergence Paradigm in Quality Management provides an overview of the existing movements in thinking about quality, and discusses why these movements in fact represent paradigms. Three paradigms, the Empirical Paradigm, the Reference Paradigm and the Reflective Paradigm, are explained followed by a search for the Fourth Paradigm, the so-called Emergence Paradigm, which presents a route to radical innovation in organizations when plans, strategies and models fail. It presents the debates around the paradigms, and explores which is the best approach. This professional text will be ideal for strategy and policy makers wanting to establish a link between their conceived plans and the attention for quality, while finding ways to facilitate innovation. Professionals in a range of for-profit and non-profit organizations, including healthcare, will be able to expand their knowledge on quality management, operations management, and organizational studies.

This monograph provides empirical evidence on the relationship between intellectual capital (IC) and organizational performance of social cooperative enterprises (SCEs) that work in the non-profit sector. The author presents a survey of a sample of SCEs located in Italy to identify the main components of IC for SCEs and to investigate the effect of IC sub-dimensions on a firm's performance. The book thus presents new empirical evidence on IC in non-profit organizations along with a revelation of the main value drivers by using the survey method as an IC measurement tool combined with a principal components analysis. Finally, considering the difficulties related to the data gathering process in the non-profit sector and in measuring intangible assets, this book helps in increasing the understanding of IC features with a focus on the hybrid organization as SCEs.

This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

In present days more and more academics and practitioners are seeking to understand how organizations manage their knowledge and intellectual capital in order to obtain more effective competitive advantages. Taking into account these issues, and in order to answer the concerns expressed by these professionals, this book looks to help them to understand and implement in their organizations effective transfer and management of knowledge strategies. It looks for ways to understand and perceive how organizational HR, individually and as a team, conceptualize, invent, adapt, define and use this knowledge and intellectual capital. The book has a special interest in research on important issues that transcend the boundaries of single academic subjects and managerial functions. In a modern world, characterized by high levels of competition and complexity, only those organizations which can manage, efficiently, all their assets can survive. Among these the management of knowledge and intellectual assets is a recent and challenging process. Only with human talent organizations can survive. Conscious of these priorities, this book is of great relevance as it looks for ways to understand and perceive how organizational HR, individually and as a team, conceptualize, invent, adapt, define, transfer and use knowledge and intellectual capital. It is, also, very important and with positive implications to practitioners and academics, as it will contribute to a more effective advance and tool of communication in what concerns the understanding of key issues related to the knowledge management and intellectual capital in competitive organizations management all over the world.

This book examines the ways in which value is created in the digital economy from a social networks and service ecosystems perspective. Focusing on innovation, this project explores analytics, Big Data, and privacy with respect to service management and value creation. It debunks these technology-centric buzzwords by relating cross-disciplinary research topics from seminal sociology, business, management, marketing, information systems, organizational, and technology theory under the common theme of plasticity, which is the ability of a system to take and retain form. A keen understanding of plasticity is the route to success in the digital economy. This book, aimed at academics, graduate students and practitioners in fields related to innovation, service research, and strategic management, offers a holistic perspective on innovation that is informed by scholarly research from multiple disciplines.

"Knowledge commons" describes the institutionalized community governance of the sharing and, in some cases, creation, of information, science, knowledge, data, and other types of intellectual and cultural resources. It is the subject of enormous recent interest and enthusiasm with respect to policymaking about innovation, creative production, and intellectual property. Taking that enthusiasm as its starting point, Governing Knowledge Commons argues that policymaking should be based on evidence and a deeper understanding of what makes commons institutions work. It offers a systematic way to study knowledge commons, borrowing and building on Elinor Ostrom's Nobel Prize-winning research on natural resource commons. It proposes a framework for studying knowledge commons that is adapted to the unique attributes of knowledge and information, describing the framework in detail and explaining how to put it into context both with respect to commons research and with respect to innovation and information policy. Eleven detailed case studies apply and discuss the framework exploring knowledge commons across a wide variety of scientific and cultural domains.

COVID-19 has spread around the world, causing tremendous structural change, and severely affecting global supply chains and financial operations. As such there is a need for analytic tools help deal with the impact of the pandemic on the world's economies; these tools are not panaceas and certainly won't cure the problems faced, but they offer a means to aid governments, firms, and individuals in coping with specific problems. This book provides an overview of the COVID-19 pandemic and evaluates its effect on financial and supply chain operations. It then discusses epidemic modeling, presenting sources of quantitative and text data, and describing how models are used to illustrate the pandemic impact on supply chains, macroeconomic performance on financial operations. It highlights the specific experiences of the banking system, which offers predictions of the impact on the Swedish banking sector. Further, it examines models related to pandemic planning, such as evaluation of financial contagion, debt risk analysis, and health system efficiency performance, and addresses specific models of pandemic parameters. The book demonstrates various tools using available data on the ongoing COVID-19 pandemic. While it includes some citations, it focuses on describing the methods and explaining how they work, rather than on theory. The data sets and software presented were all selected on the basis of their widespread availability to any reader with computer links.

This first book on Maritime Informatics describes the potential for Maritime Informatics to enhance the shipping industry. It examines how decision making in the industry can be improved by digital technology, and introduces the technology required to make Maritime Informatics a distinct and valuable discipline. Based on participating in EU funded research over the last six years to improve the shipping industry, the editors stipulate that there is a need for the new discipline of Maritime Informatics, which studies the application of information systems to increasing the efficiency, safety, and ecological sustainability of the world's shipping industry. This book examines competition and collaboration between shipping companies, and also companies who serve shipping needs, such as ports and terminals. Practical examples from leading experts give the reader real world examples for better understanding.

This proceedings volume convenes peer-reviewed, selected papers presented at the XXVIII International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM) that was held in Mexico City, Mexico, July 17-20, 2022, with a special focus on applications of industrial engineering and operations management for research and practice. Fields covered include operations, manufacturing, industrial and production engineering and management, emphasizing optimization models and data science applications to real-world problems. In this book, the reader will find works on topics as optimization models; stochastic optimization; digital transformation in the supply chain; data science applications in operations management; Industry 4.0: manufacturing planning & control; blockchain; intelligent transportation systems; sustainable and reverse logistics; big data and demand planning; predictive and prescriptive analytics; last-mile delivery optimization; stochastic inventory models; new trends in information technology for operation management; stochastic optimization; optimization models for omnichannel; safety in operation management; and more. This volume includes relevant information for academics, since most of the chapters focus on real-world case studies and systematic reviews, but also for professionals in the industrial sector as it presents solutions to complex industrial challenges. Previous 2018, 2019, 2020, and 2021 IJCIEOM proceedings can also be found in Springer's catalog.

The continuous search for efficiency gains and the goal of attaining a sustainable competitive advantage have steadily increased the volume of goods and services procured globally from third party vendors. In this context, named as "the next wave of globalization", the offshoring phenomenon has stimulated research and political debates. With the rise of services offshoring, international value chain disaggregation for services has reached a formerly unknown scale. Also, it is increasingly complex transactions, requiring a higher degree of qualification, which are becoming subject to offshoring as well. The Offshoring Challenge: Strategic Design and Innovation for Tomorrow's Organization features selected chapters by an international research community on the topic of offshoring. All potential business models from offshore outsourcing to third party providers are covered, from cooperative arrangements to internal organizational set-ups including captive offshore centers. Contributions have significant insights regarding: the increasing offshoring of knowledge-intensive services; the offshoring process; business models incorporating offshoring; the hidden costs of offshoring; and the administration of offshoring activities within firms The book is aimed at a broad audience of scholars, students and practitioners in the fields of strategy, international business and operations management.

This book focuses on decision-making problems in engineering. It investigates the ranking aggregation problem and the related features, such as input/output data, simplification hypotheses, importance hierarchy of experts. In addition to a well-structured overview of several interesting, consolidated methodological approaches, it presents innovative approaches that can also be applied profitably in other fields. The fascinating selection of topics included is based on research that has been developed in the past twenty years. The descriptions are supported by figures, tables, flowcharts, diagrams, examples and practical case studies. The book is an ideal resource for engineering academics, practitioners, technicians and students, who do not necessarily have an in-depth knowledge of decision-making. It is also a thought-provoking read for engineers and academics looking for innovative ways to improve engineering processes in a variety of fields, such as conceptual design, quality improvement, reliability engineering. "Today, rankings are exercised in all spheres of life, products are ranked on Amazon and similar platforms; services such as restaurants and hotels on platforms such as TripAdvisor; and other services such as lectures or even medical treatment on different specialized platforms. We often make our daily decisions based on these rankings. The quality of our decisions depends on our ability to select appropriate methods to fit the context and needs. We need to be familiar with the theory and practice of these methods to make them useful. To this purpose, this book is an important addition to the bookshelves of academics and professionals, not only from engineering. The connection between theory and practice is weaved throughout the book, making it useful for practitioners also." Prof. Yoram Reich, Full Professor and Head of Systems Engineering research Initiative at Tel Aviv University (Israel), Editor-in-Chief of "Research in Engineering Design"

Taking account of modern digital era, the emergence of Internet has brought a new scenario of ecology in project management (PM), its methodology, platform, procedures and tools are subjected to subversive changes. So a monograph of Project Management Under Internet Era is urgently needed for renewing concepts in our PM community. The concept of how PM is implemented on the virtual platform through Internet, which is widely used in PM community based on knowledge economy; meanwhile, it is different from former industrial economy with solid assets as its resources and run the project on a real physical manner. Beside the traditional PM, this book presents how shall we accommodate to conventional PM and also accommodate to Internet environment, it also discusses program management and portfolio management under Internet as well as the challenges of PM in the future. From strategic point of view, talent cultivation is extremely critical to PM development,we need to cultivate our talents accommodating to the digital era and on the "Internet +" platform. This is the impetus and the reason of why this monograph is initiated, which can be used as the textbook for graduate and undergraduate students in related majors, also a reference book to the practitioners, who are working on PM under Internet digital era.

This book elucidates and maps the societal impact of experience and heritage, participation, and entrepreneurship in the cultural sector. The contributions address and explore the relevance of culture, cultural entities, and heritage as collective memories and reservoirs of experience for other social systems, change and societal innovators like entrepreneurs. Insofar, cultural activities can be understood as a bridge between past experiences and future challenges. The first key focus is the participation of people in various contexts, initiatives, and projects. Such participation unleashes creativity and connects different societal layers - culture, economy, and innovation. Accordingly, a second focus is the entrepreneurial efforts and ideas that originate within arts and culture. Readers will find critical empirical and theoretical studies that challenge the current understandings of the cultural sector from different theoretical perspectives and with different methodological approaches. A variety of topics are explored within the thematic areas of cultural heritage, managerial practices, participation, and cultural entrepreneurship, as well as their inter-relations. Ultimately the aim is to provide the reader with a better understanding of the sometimes conflicting, sometimes mutually fertilizing areas of the arts, culture, business, management, and innovation. The book will be of interest to scholars, students, professionals, and policymakers.

This proceedings volume convenes selected, peer-reviewed contributions presented at the POMS 2021 - International Conference on Production and Operations Management, which was virtually held in Lima, Peru, December 2-4, 2021. This book presents results in the field of Operations Management of key relevance to practitioners, instructors, and students. Topics focus on Operations Management, Logistics and Supply Chain Management, and Industrial and Production Engineering and Management, where mathematics and its applications play a role. In this work, readers will find a colorful collection of real-world case studies, accompanied by operations research-based managerial models. They touch on myriad topics, ranging from Artificial Intelligence and Data Analytics in Operations, Defense, Tourism, and other emerging issues in Operations Management to Healthcare Operations Management and Humanitarian Operations and Crisis Management. The POMS Lima 2021 International Conference has been organized by the Latin America & Caribbean Chapter of the Production and Operations Management Society, the most renowned professional and academic organization representing the interests of production and operations management professionals and academicians around the world. Since 2018, POMS International Conferences have been organized by POMS-LA, the first venue being in Rio de Janeiro, Brazil. Venue 2021 event was hosted by the Pontifical Catholic University of Peru and Pacific University, two Peruvian Latin-American leading academic institutions from Peru.

With a view to helping managers ask the right questions, Data Protection and the Cloud explains how you can effectively manage the risks associated with the Cloud and meet regulatory requirements. This book discusses: The controller-processor relationship and what you should pay attention to; How to mitigate security risks in the Cloud to comply with Article 32 of the EU GDPR (General Data Protection Regulation); How to comply with Chapter V of the GDPR when transferring data to third countries; and The implications of the NIS Directive (Directive on security of network and information systems) for Cloud providers. One of the most dramatic recent developments in computing has been the rapid adoption of Cloud applications. According to the 2018 Bitglass Cloud Adoption Report, more than 81% of organisations have now adopted the Cloud in some form, compared with only 24% in 2014. And there are no signs that this is slowing down. The GDPR was enforced on 25 May 2018, superseding the 1995 Data Protection Directive and all local implementations. Bringing data protection into the 21st century, the Regulation expands the rights of individuals, but also introduces new, stricter requirements for organisations. This pocket guide discusses the GDPR requirements relating to Cloud sourcing and the risks involved. Buy today and learn how to meet your data protection obligations when using Cloud services.

Since 2007, the biennial International Conferences on Dynamics in Logistics (LDIC) offers researchersand practitioners from logistics, operations research, production, industrial and electrical engineering aswell as from computer science an opportunity to meet and to discuss the latest developments in thisparticular research domain. From February 23th to 25th 2022 for the eighth time, LDIC 2022 was held inBremen, Germany. Similar to its seven predecessors, the Bremen Research Cluster for Dynamics inLogistics (LogDynamics) organized this conference. The spectrum of topics reaches from the dynamicmodeling, planning and control of processes over supply chain management and maritime logistics toinnovative technologies and robotic applications for cyber-physical production and logistics systems.LDIC 2022 provided a forum for the discussion of advances in that matter. The conference programconsisted of keynote speeches and research papers selected by a severe double-blind reviewing process.Within these proceedings all the papers are published. By this, the proceedings give an interdisciplinaryoutline on the state of the art of dynamics in logistics as well as identify challenges and solutions forlogistics today and tomorrow.

Max Boisot was one of the most original thinkers in management and organization studies. An independent scholar with an independent, enquiring, and innovative mind, his work ranged over a number of different areas from early attempts to understand contemporary developments in China to the role of information in organizations, and later the management of Big Science. Yet, as this book shows, there was a central strand that ran through these apparently diverse areas, which was the attempt to understand the relationship between knowledge and information, and its organization - in firms, organizations, and societies - by means of the model Boisot developed, the 'I-Space'. Knowledge, Organization, and Management brings together key examples of Max Boisot's work into a single volume, setting these alongside original, extended commentaries and reflections by his academic collaborators. Structured under five core sections, it covers the main areas in which he forged new understandings: analyses of the Chinese system; organizational complexity; the strategic management of knowledge; knowledge in Big Science; and innovations in education. A further section includes six reflective essays by Boisot's collaborators. The book will be invaluable to organization and management scholars, students, and intellectually curious practitioners.

This book provides the first comprehensive comparison of the Aircraft Maintenance Program (AMP) requirements of the two most widely known aviation regulators: the European Aviation Safety Agency (EASA) and the Federal Aviation Administration (FAA). It offers an in-depth examination of the elements of an AMP, explaining the aircraft accident investigations and events that have originated and modelled the current rules. By introducing the Triangle of Airworthiness model (Reliability, Quality and Safety), the book enables easier understanding of the processes by which an aircraft and its components are deemed to be in a safe condition for operation from a cost-effective and optimization perspective. The book compares the best practices used by top airlines and compiles a series of tools and techniques to improve the standards of the AMP. Aircraft maintenance engineers, students in the field of aerospace engineering, and airlines staff, as well as researchers more widely interested in safety, quality, and reliability will benefit from reading this book