These proceedings focus on selected aspects of the current and upcoming trends in transportation, logistics, supply chain management, and decision sciences. In detail the included scientific papers analyze the problem of Decision Making under Uncertainty, Stochastic Optimization, Transportation, Logistics and Intelligent Business. The variety of the papers delivers added value for both scholars and practitioners. This book is the documentation of the symposium "The Seventh International Forum on Decision Sciences", which took place in Windsor, Canada.

Risk is the main source of uncertainty for investors, debtholders, corporate managers and other stakeholders. For all these actors, it is vital to focus on identifying and managing risk before making decisions. The success of their businesses depends on the relevance of their decisions and consequently, on their ability to manage and deal with the different types of risk. Accordingly, the main objective of this book is to promote scientific research in the different areas of risk management, aiming at being transversal and dealing with different aspects of risk management related to corporate finance as well as market finance. Thus, this book should provide useful insights for academics as well as professionals to better understand and assess the different types of risk.

The public sector in the UK has undergone radical change over the last two decades. Consequently, managers and service professionals have had to adopt new ways of working and acquire a wide range of new managerial skills to deal with the changes that have taken place. The continuing process of change in the public sector also means that these managerial skills need to be continually maintained and developed. This book provides comprehensive coverage of public sector management approaches covering: c Strategy c Finance c Human resources c Marketing c Quality c Information systems. Thus it provides managers, professionals and students with a clear understanding of the main elements of each aspect of management as applied in public sector organizations. The book also outlines the ongoing changes which will impact on public sector organizations in the future and discusses the implications of these changes for public sector management methods.

This book highlights some of the latest research advances and cutting-edge analyses of real-world case studies on Industrial Engineering and Operations Management from diverse international contexts, while also identifying business applications for the latest findings and innovations in operations management and the decision sciences. It gathers a selection of the best papers presented at the XXII International Conference on Industrial Engineering and Industrial Management, which was promoted by ADINGOR (Asociacion para el Desarrollo de la Ingenieria de Organizacion) and held at the Escola Politecnica Superior of the Universitat de Girona, Spain, on July 12th and 13th, 2018.

In Corruption in Latin America the reader is presented with an alternative starting point for understanding corruption in this key region. The author asserts that corruption is a stable and rational social and organizational mechanism. Seen through this lens, we can begin to understand why it persists, and how to implement strategies to control corruption effectively. Beginning with an in-depth, nuanced examination of the concept of corruption, the author establishes the theoretical basis for viewing corruption as a social construct. An analysis of the experiences of four countries in the region - Argentina, Brazil, Guatemala and Mexico - provides the reader with concrete data from which they can understand how and why these behaviors are reproduced, validated, and tolerated in everyday settings between governments and citizens, governments and firms, and firms and clients. Once we see corruption as the socially sanctioned norm for getting business done, we can begin to produce and propose effective solutions to reduce corruption in Latin America by designing and implementing instruments that transform this dynamic. This rigorous and original approach will challenge the reader's assumptions about corruption, and will appeal to students of corporate governance, international business, public management, and business ethics.

A sound succession plan will minimise the risk of disruption (or even disaster!) during times of change within an organisation. However, implementing a well-designed succession management system, is easier said than done. It calls for a comprehensive understanding of the practice of succession planning, particularly within the context of South Africa’s BEEE and employment equity policies.

Succession Management was written especially for the South Africa workplace and is the most comprehensive resource on succession planning available locally.

In it, readers will find step-by-step guides, checklists and case studies on how to:

• Understand the Why of Succession Management? • Building a business case for succession • How Will You Get There: Succession Management Process • Succeeding at Succession Management • Managing Successor Transition into Vacant Roles • Success Measures and Metrics • And more!

This is an indispensable book for every CEO, board member, HR executive and talent manager!

Ashnie Muthusamy is presently the Group Talent Manager for Sun International. She has an educational background in Psychology, HR and Leadership. For the last 20 years she has worked in various Group roles working with Talent Management. Her present portfolio includes Strategic Resourcing, Psychometric Assessment, Job Architecture; Performance Management, Succession Management, EVP among other HR responsibilities.

This book provides several inventory models for making the right decision in inventory management under different environments. Basically, the optimal ordering policies are determined for situations with and without shortages in production-inventory systems. The chapters in the book include various features of inventory modeling i.e., inflation, deterioration, supply chain, learning, credit financing, carbon emission policy, stock-dependent demand, among others. The book is a useful resource for academicians, researchers, students, practitioners, and managers who can be benefited with the policies provided in the chapters of the book.

This proceedings volume gathers together selected peer-reviewed papers presented at the second edition of the XXVI International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM), which was virtually held on February 22-24, 2021 with the main organization based at the Pontifical Catholic University of Rio de Janeiro, Brazil. Works cover a range of topics in industrial engineering, including operations and process management, global operations, managerial economics, data science and stochastic optimization, logistics and supply chain management, quality management, product development, strategy and organizational engineering, knowledge and information management, sustainability, and disaster management, to name a few. These topics broadly involve fields like operations, manufacturing, industrial and production engineering, and management. This book can be a valuable resource for researchers and practitioners in optimization research, operations research, and correlated fields.

In Corruption in Latin America the reader is presented with an alternative starting point for understanding corruption in this key region. The author asserts that corruption is a stable and rational social and organizational mechanism. Seen through this lens, we can begin to understand why it persists, and how to implement strategies to control corruption effectively. Beginning with an in-depth, nuanced examination of the concept of corruption, the author establishes the theoretical basis for viewing corruption as a social construct. An analysis of the experiences of four countries in the region - Argentina, Brazil, Guatemala and Mexico - provides the reader with concrete data from which they can understand how and why these behaviors are reproduced, validated, and tolerated in everyday settings between governments and citizens, governments and firms, and firms and clients. Once we see corruption as the socially sanctioned norm for getting business done, we can begin to produce and propose effective solutions to reduce corruption in Latin America by designing and implementing instruments that transform this dynamic. This rigorous and original approach will challenge the reader's assumptions about corruption, and will appeal to students of corporate governance, international business, public management, and business ethics.

This book considers what is at stake for professionals whose work increasingly involves communicating in linguistically and culturally diverse contexts, and argues for the need to better understand the crucial role of languages and cultures in the modern workplace. With a focus on the experience of multilingual professionals, the author's position is that such professionals, exemplified by those who have relocated internationally, deploy their unique linguistic, cultural and intercultural repertoires in their work. This book examines the ways in which professionals interpret and manage their experience of working within and across languages and cultures in ways that create affordances for them, their professional practice, and those who depend on their knowledge and expertise. It will be relevant to undergraduate and postgraduate students undertaking studies in applied linguistics, sociolinguistics, intercultural education and professional communication in any discipline.

Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more. With the author's vast experience in tech support, he has developed techniques and skills that allow engineers to gain customer insights faster and through new and insightful sources that are within their reach. You will develop a deep understanding of the impact of issues; understand and optimize the speed of the engineering feedback loop (issue resolution time); and develop the ability to calculate the cost of the issues or customer friction to the business (in aggregate and on a case-by-case basis). Organizations can save significant money and add additional revenue by addressing customer friction proactively in collaboration with product, engineering, and site reliability engineering (SRE) functions and reduce the average time of an issue resolution by 80%. The cross-functional leadership, mentoring, and engineering techniques you'll learn from this proactive stance are very valuable and teachable, and this book will show you the path forward. What You Will Learn Gain the techniques and tools necessary to validate customer journey success in production Contribute to customer-centric key performance indicators (KPIs) on executive dashboards Create meaningful insights and data points that allowed the feedback loop to be optimized and efficient Who This Book is For Professionals participating in the value stream of digital software engineering for the benefit of customer experiences, directly or indirectly. You may be an engineer practicing DevOps or site reliability, or you might be a product owner, UX designer, or researcher. You might be working in support and seeking for new ways to engage with your engineering teams.

Knowledge Networking explains the strategic, organizational and human impact of technologies that support knowledge: the internet, groupware, collaborative technologies. It shows how they can transform organizational practices and help to improve both individual and team performances. Based on proven experience and includes customised toolkits, cases and action plans. From pooling expertise on a sales bid via computer referencing, to improving customer service using the flexible office, the author demonstrates how potential can become practice.Knowledge management is the big management idea currently influencing organizations, and Knowledge Networking explores the global impact of sharing knowledge and expertise. It is a highly practical text which includes customised toolkits, cases and action plans to enable individuals and teams to improve their performance.

Improve your hospitality and tourism research abilities with this impressive collection of research methods The Practice of Graduate Research in Hospitality and Tourism assists you in gaining insight into different facets of research design, conceptual development, research methods, and conclusions drawn from research in hospitality and tourism. As a professional, researcher, or graduate student in the hospitality and tourism field, you will benefit from this collection of chapters that represent examples of research trials conducted by graduate students in hospitality and tourism and are selected on the basis of the originality of the students'concepts, research methods, and interest of the work to graduate students. This informative volume will provide you and your students with up-to-date and effective ideas for researching topics within the field of hospitality. The Practice of Graduate Research in Hospitality and Tourism is an excellent supplemental textbook for research methods classes in graduate hospitality and tourism programs. The wide variety of chapters will stimulate discussions on research in hospitality and tourism from conceptual, secondary data, and primary data approaches. Some of the research articles you will explore in The Practice of Graduate Research in Hospitality and Tourism are based on different statistical techniques, research designs, and trends of subjects. Topics include: selecting service-oriented employees based on person-organization fit measuring the effectiveness of advertising on the Internet examining factors that affect food expenditures of U.S. tourists when they are away from home explaining the competitive structure of Japanese travelers'overseas destination plans determining the motivational needs of managers in the on-site foodservice segment providing adequate education on HIV and AIDS in the workplace for hospitality managers identifying influential variables of employee turnover in the food and beverage industryThe Practice of Graduate Research in Hospitality and Tourism serves as an important forum for initiating research and new ideas internationally. The carefully selected chapters of this essential text will provide you and your students with suggestions that will improve research competency as well as hospitality services to patrons.

This book features a selection of extended papers presented at the 7th IFIP WG 12.6 International Workshop on Artificial Intelligence for Knowledge Management, AI4KM 2019, held in Macao, China, in August 2019, in the framework of the International Joint Conference on Artificial Intelligence, IJCAI 2019.The 8 revised and extended papers were carefully reviewed and selected for inclusion in this volume. They present new research and innovative aspects in the field of knowledge management such as machine learning, knowledge models, KM and Web, knowledge capturing and learning, and KM and AI intersections.

This book systematically provides a prospective integrated approach for complexity social science in its view of statistical physics and mathematics, with an impressive collection of the knowledge and expertise of leading researchers from all over the world. The book mainly covers both finitary methods of statistical equilibrium and data-driven analysis by econophysics. The late Professor Masanao Aoki of UCLA, who passed away at the end of July 2018, in his later years dedicated himself to the reconstruction of macroeconomics mainly in terms of statistical physics. Professor Aoki, who was already an IEEE fellow, was also named an Econometric Society Fellow in 1979. Until the early 1990s, however, his contributions were focused on the new developments of a novel algorithm for the time series model and their applications to economic data. Those contributions were undoubtedly equivalent to the Nobel Prize-winning work of Granger's "co-integration method". After the publications of his New Approaches to Macroeconomic Modeling and Modeling Aggregate Behavior and Fluctuations in Economics, both published by Cambridge University Press, in 1996 and 2002, respectively, his contributions rapidly became known and spread throughout the field. In short, these new works challenged econophysicists to develop evolutionary stochastic dynamics, multiple equilibria, and externalities as field effects and revolutionized the stochastic views of interacting agents. In particular, the publication of Reconstructing Macroeconomics, also by Cambridge University Press (2007), in cooperation with Hiroshi Yoshikawa, further sharpened the process of embodying "a perspective from statistical physics and combinatorial stochastic processes" in economic modeling. Interestingly, almost concurrently with Prof. Aoki's newest development, similar approaches were appearing. Thus, those who were working in the same context around the world at that time came together, exchanging their results during the past decade. In memory of Prof. Aoki, this book has been planned by authors who followed him to present the most advanced outcomes of his heritage.

This book offers a new look at international security management combining practical applications and theoretical foundations for new solutions to today's complex security and safety challenges. The book's focus on safety as a positive experience complements the traditional approach to safety as risks and threats. In addition, its multi-stakeholder, multi-disciplinary, international and evidence-based approach provides holistic and timely insights for the field. Topics raised in this book focus on the crucial questions of: Who is safety actually for? (and) How can sustainable safety solutions be jointly created? This book provides comprehensive insights into the latest research findings, practical applications and suggestions for dealing with challenges in international security management in integrated and sustainable ways, making it relevant reading for practitioners, as well as academics and students - with a view to obtaining thorough, first-hand knowledge from serving experts in the field. We explore new ways of working with citizens, police and policymakers in order to co-create safety. This book emphasises the importance of safety as a topic that matters for all. "Safety and security are basic pillars for the development of our society. However, the number of areas, actors and procedures involved in the management of the different elements composing the international security eco-system, its coordination and alignment, make it a challenging issue to resolve. This book provides a fresh new approach to this complex issue, in which we all have a role to play." Fernando Ruiz, Acting Head of European Cyber-Crime Centre - Europol "A very timely analysis that brings a much-needed international perspective to the field of security management. The authors explore the challenges confronting security management in a complex and connected world and generate new ideas to support practice and inspire research." Professor Mark Griffin; John Curtin Distinguished Professor, Curtin University; Director, Future of Work Institute "This book presents the role of International Security Management in the 21st century in an innovative way." Dr. Christian Endress, Managing Director, ASW Bundesverband - German Association for Security in Industry and Commerce

International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management concepts, and new corporate mergers. International Hospitality Business analyzes and discusses the complexity of the political, economic, financial, commercial, and cultural environment within which international business takes place to help you become a productive global manager. Through International Hospitality Business, you will learn how an effective global hospitality manager must have a broad trans-disciplinary perspective that includes studies in politics, culture, and geography to better prepare for the complexity of international operations. Expand your knowledge of how to deal with the issues that confront hospitality firms and managers in international development and operations by: understanding the great demand for competent managers to oversee operations in foreign countries because of the explosive growth of the international hospitality industry exploring the complex issues faced by hospitality managers when they are assigned to work overseas gaining insight into international hospitality firms'policies regarding developmental strategy, organizational structure, marketing, finance, accounting, and human resource management recognizing the international hospitality industry as an integral part of the service import and export business to help students gain a better understanding of managerial rolesWith The International Hospitality Business, you will examine world travel patterns, major hotel chains, and foodservice companies in different regions of the world to expand your knowledge and help you face the dynamic changing world of international hospitality. While this volume provides you with important, comprehensive knowledge that will help you manage the your overseas hospitality operations in a way that keeps the most important person in any business--the customer--contented.

This book provides an overview of the various methods for creating and implementing efficient work processes. The author presents the most important tools for working on improvement projects such as process mapping, Ishikawa diagram, burn-down chart, or Pareto chart. Using successfully realized improvement projects from practice, the concrete implementation of process optimization is illustrated. In addition, it is shown how these methods, which originate from the production sector, can be successfully used in the office sector.

This book is the fourth in the series on leadership, interprofessional education and practice, following on from Leadership Development for Interprofessional Education and Collaborative Practice (2014), Leadership and Collaboration: Further Developments for IPE and Collaborative Practice (2015) and Leading Research and Evaluation in Interprofessional Education and Collaborative Practice (2016). Along with policy changes around the globe, these three books have stimulated experts in this area to consider not only the ways in which they introduce and develop interprofessional education and collaborative practice, but also how they evaluate their impacts. In this 4th book, the focus is on the sustainability of these initiatives, sharing insights into factors that promote sustainability including leadership approaches and organisationsal resilience, as well as frequently encountered difficulties, and ways to overcome them.

This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

This book focuses on the cultural challenges often faced by international managers and global business operations. In the last few decades, the world has witnessed unprecedented economic turmoil, volatility, and uncertainty which has altered the political dynamics and sociocultural landscape around the globe and directly or indirectly affected international business activities. Further, new markets have opened up in every corner of the world. Brazil, Russia, India, and China, collectively known as BRIC, are strong emerging economic powers similar to the once captivated 'Asian Tigers' such as Hong Kong, Singapore, South Korea and Taiwan which rose decades ago. The emergence of these markets has heightened both the opportunities and challenges for national and international businesses. Multinational firms are gradually expanding in the emerging markets and are expected to become giants in the foreseeable future. As they expand, they also need to assume increasing social responsibilities in a global context, and it is important that the ways business is conducted are developed accordingly. As such, understanding the practices, challenges, and strategies that companies have developed is critical to global firm's success. Against this background, the book highlights the importance of understanding cultural elements when managing multicultural human behaviors in the workplace. Based on conceptual and empirical work, it pushes the frontiers of knowledge of this emerging field in international business setup and management, and explores how globalization is changing the way in which multinational firms formulate their business strategies. "The editors of this text bring a wealth of expertise in this area, as is evidenced by their choice of topics, and the strength of the experts they have invited to contribute to the book. The combined chapters provide both strategic guidance as well as a focus on operational concerns that may arise in international business including expatriation and human resource mobility. The authors not only correctly identify the oncoming challenges, but also present evidence regarding the likely solutions such as culture and innovation and global change management. Overall, this book will be a tremendous resource for scholars in the international business field, but I believe the audience will be much wider. The international team of editors and authors bring a wide range of perspective as well as real-world contextual knowledge that will be useful for scholars and practitioners who seek to leverage culture and human capital to advance international business and drive the global economy. I applaud the editors for their vision and leadership in guiding us through one of the most challenging contemporary research areas and through one of the most pressing challenges of our day." -Dr. Richard L. Griffith, Executive Director, Institute for Cross Cultural Management, Florida Institute of Technology, Melbourne, FL, USA

This monograph provides empirical evidence on the relationship between intellectual capital (IC) and organizational performance of social cooperative enterprises (SCEs) that work in the non-profit sector. The author presents a survey of a sample of SCEs located in Italy to identify the main components of IC for SCEs and to investigate the effect of IC sub-dimensions on a firm's performance. The book thus presents new empirical evidence on IC in non-profit organizations along with a revelation of the main value drivers by using the survey method as an IC measurement tool combined with a principal components analysis. Finally, considering the difficulties related to the data gathering process in the non-profit sector and in measuring intangible assets, this book helps in increasing the understanding of IC features with a focus on the hybrid organization as SCEs.

This book examines the detrimental impact of illicit financial flows on South Africa's development, political economy, and transformation in the 21st century. Over the years, illicit financial flows have led to the systematic looting and channelling away of South African resources, yet they are rarely studied by researchers looking to explain the country's underdevelopment and political economy. This book looks across sectors, showing that illicit financial flows cut across all the key pillars of development, frustrating the betterment of peoples' lives in South Africa. Investigating the problem from a decolonial perspective, the book delves deep into the catastrophic impacts of illicit financial flows for people and the economy, discusses how the problem is being combatted, and ultimately suggests solutions for rebuilding social trust between people and the state. Making an important contribution to the decolonial debate, as well as to discussions of South Africa's political economy, this book will be of interest to researchers across African studies, global development, political science, law and corruption studies.

This book explores the methodological and application developments of network design in transportation and logistics. It identifies trends, challenges and research perspectives in network design for these areas. Network design is a major class of problems in operations research where network flow, combinatorial and mixed integer optimization meet. The analysis and planning of transportation and logistics systems continues to be one of the most important application areas of operations research. Networks provide the natural way of depicting such systems, so the optimal design and operation of networks is the main methodological area of operations research that is used for the analysis and planning of these systems. This book defines the current state of the art in the general area of network design, and then turns to its applications to transportation and logistics. New research challenges are addressed. Network Design with Applications to Transportation and Logistics is divided into three parts. Part I examines basic design problems including fixed-cost network design and parallel algorithms. After addressing the basics, Part II focuses on more advanced models. Chapters cover topics such as multi-facility network design, flow-constrained network design, and robust network design. Finally Part III is dedicated entirely to the potential application areas for network design. These areas range from rail networks, to city logistics, to energy transport. All of the chapters are written by leading researchers in the field, which should appeal to analysts and planners.

This book features a selection of extended papers presented at the 8th IFIP WG 12.6 International Workshop on Artificial Intelligence for Knowledge Management, AI4KM 2021, held in Yokohama, Japan, in January 2021, in the framework of the International Joint Conference on Artificial Intelligence, IJCAI 2020.*The 14 revised and extended papers presented together with an invited talk were carefully reviewed and selected for inclusion in this volume. They present new research and innovative aspects in the field of knowledge management and discuss methodological, technical and organizational aspects of artificial intelligence used for knowledge management. *The workshop was held virtually.