In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through ""behavioral differentiation"" -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient middle game lets the company build and strengthen its position, and the endgame assures victory and lays the groundwork for future business. Just as individual customers do, B2B customers remember those companies whose behavior consistently and significantly outshines even strong competitors. These firms create a lasting advantage -- and reap the profits that come with it.

In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint: service, product development, marketing, branding, bids and proposals, presentations, negotiations, and more. Behavioral Differentiation is emerging as the ""final frontier"" in competitive strategy, and "Winning Behavior" shows how leading companies use it to exceed expectations and outperform competitors. This eye-opening book offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick & Struggles). In today's ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. Winning Behavior reveals the secrets the best companies use -- and any business can use -- to stay at the pinnacle of success in their industry.

Les Pugh is well known in the Stroud area for his absorbing memories that have appeared over the years in the Stroud News & Journal. Recalling life from the early 1900s, these columns have now been collated into this fascinating book giving a glimpse of a life few now remember. Ninety-three-year-old Les vividly recollects his childhood, particularly his schooldays at Eastington C of E School before he moved on to Marling Grammar School in Stroud. After leaving school he worked at R.A. Lister in Dursley for forty-nine years and recounts his fellow workers with admiration and kindness. Included are fond memories of his marriage to childhood sweetheart Peggy, their life together with daughter, Rosemary, and the hardship and community spirit of the war years.

The debut feature of director Tony Scott, this atmospheric drama tells the story of a mysterious brother and sister who live an isolated life together on the Yorkshire Moors, accompanied only by their memories and a grisly secret. Rosamund Greenwood stars.

Silver age comics meets Alice in Wonderland in this weird and Crusoe-esque absurdist science fiction!, MEAN. TOUGH. RUTHLESS. ALONE! Ex-mercenary Loner always works alone. Even if it means being on an alien planet as the sole member of one of the spacecraft Wildcat's exploration teams! With only his customised six-shooter, "Babe", and some alien fur balls as company, Loner must contend with psychic aliens, subterranean monstrosities, and angry shapeshifters. He might be the toughest, but can he survive being shrunk, melted, and transformed on a planet that seems to want him dead? Join humanity's last surviving ex-mercenary on a surreal and grotesque adventure down the alien rabbit hole...,

Chemical Modelling: Applications and Theory comprises critical literature reviews of molecular modelling, both theoretical and applied. Molecular modelling in this context refers to modelling the structure, properties and reactions of atoms, molecules & materials. Each chapter is compiled by experts in their fields and provides a selective review of recent literature. With chemical modelling covering such a wide range of subjects, this Specialist Periodical Report serves as the first port of call to any chemist, biochemist, materials scientist or molecular physicist needing to acquaint themselves of major developments in the area. Specialist Periodical Reports provide systematic and detailed review coverage in major areas of chemical research. Compiled by teams of leading authorities in the relevant subject areas, the series creates a unique service for the active research chemist, with regular, in-depth accounts of progress in particular fields of chemistry. Subject coverage within different volumes of a given title is similar and publication is on an annual or biennial basis. Current subject areas covered are Amino Acids, Peptides and Proteins, Carbohydrate Chemistry, Catalysis, Chemical Modelling. Applications and Theory, Electron Paramagnetic Resonance, Nuclear Magnetic Resonance, Organometallic Chemistry. Organophosphorus Chemistry, Photochemistry and Spectroscopic Properties of Inorganic and Organometallic Compounds. From time to time, the series has altered according to the fluctuating degrees of activity in the various fields, but these volumes remain a superb reference point for researchers.

Chemical Modelling: Applications and Theory comprises critical literature reviews of molecular modelling, both theoretical and applied. Molecular modelling in this context refers to modelling the structure, properties and reactions of atoms, molecules & materials. Each chapter is compiled by experts in their fields and provides a selective review of recent literature, incorporating sufficient historical perspective for the non-specialist to gain an understanding. With chemical modelling covering such a wide range of subjects, this Specialist Periodical Report serves as the first port of call to any chemist, biochemist, materials scientist or molecular physicist needing to acquaint themselves with major developments in the area.

Chemical Modelling: Applications and Theory comprises critical literature reviews of molecular modelling, both theoretical and applied. Molecular modelling in this context refers to modelling the structure, properties and reactions of atoms, molecules & materials. Each chapter is compiled by experts in their fields and provides a selective review of recent literature. With chemical modelling covering such a wide range of subjects, this Specialist Periodical Report serves as the first port of call to any chemist, biochemist, materials scientist or molecular physicist needing to acquaint themselves of major developments in the area. Specialist Periodical Reports provide systematic and detailed review coverage in major areas of chemical research. Compiled by teams of leading authorities in the relevant subject areas, the series creates a unique service for the active research chemist, with regular, in-depth accounts of progress in particular fields of chemistry. Subject coverage within different volumes of a given title is similar and publication is on an annual or biennial basis. Current subject areas covered are Amino Acids, Peptides and Proteins, Carbohydrate Chemistry, Catalysis, Chemical Modelling. Applications and Theory, Electron Paramagnetic Resonance, Nuclear Magnetic Resonance, Organometallic Chemistry. Organophosphorus Chemistry, Photochemistry and Spectroscopic Properties of Inorganic and Organometallic Compounds. From time to time, the series has altered according to the fluctuating degrees of activity in the various fields, but these volumes remain a superb reference point for researchers.

David G. Pugh examines the evolution and shape of the cult of masculinity in nineteenth-century America. The author contends that the men of the time had been cut loose from their traditional cultural moorings and required a leader with strength, endurance, and bravado. They sought these mythical Jacksonian qualities as a defense against aimless drifting and the anonymity and real dangers of the frontier. Attitudes of nineteenth-century men toward women and heterosexuality are revealed as a web of sexual anxieties, repression, and sublimation that fostered the conviction that manliness could best be achieved through independence from women. Pugh then assesses the impact of the Jacksonian legacy on the latter half of the century, and demonstrates that our modern conceptions of manliness and masculinity are deeply rooted in nineteenth-century prototypes.

Bringing together 30 international experts, this volume commemorates the 50th anniversary of the Intergovernmental Oceanographic Commission of UNESCO, the UN organization responsible for fostering intergovernmental cooperation on global ocean issues. It looks at how governments use science to establish ocean policies, with chapters ranging from the history of ocean management to current advances in marine science, observation and management applications, and the international agencies that co-ordinate this work. With a focus on key topical issues such as marine pollution, exploitation, and hazards, Troubled Waters reflects on past successes and failures in ocean management and emphasises the need for knowledge and effective government action to ensure a sustainable future for this precious resource. Illustrated with dramatic, full-colour images, it is essential reading for researchers, students, policy makers and managers of the marine environment, and also provides an attractive and accessible overview for anyone concerned about the future stewardship of our oceans.

Flooding of coastal communities is one of the major causes of environmental disasters world-wide. This textbook explains at a basic level, how sea levels are affected by astronomical tides, by weather effects that generate extreme flooding events, and over the longer term by ocean circulation and climate trends. It also indicates how sea level changes are related to changing risks, coastal dynamics, geology and biology; and outlines some of the economic and legal implications. Based on courses taught by the author in the UK and the USA, this book is aimed at undergraduate students at all levels, with the text developed in such a way that non-basic mathematics is confined to Appendices and a web site (http://publishing.cambridge.org/resources/0521532183/). Changing Sea Levels will also interest and inform professionals in many fields including hydrography, coastal engineering, geology, biology and also coastal planning and economics.