An essential guidebook for honing business communication skills...
Communications expert Dianna Booher provides an essential nine-point checklist for success in the art of communication and persuasion--for building solid relationships, and for increasing credibility in the workplace. With lessons from politics, pop culture, business, family life, and current events, the book identifies common reasons that communicators fail to accomplish their goals, along with examples and analyses of messages that succeed and those that fail.

The classic business communication guide--updated for smart phones, social media, and other digital platforms

Communicate clearly, tactfully, and confidently in any situation, including: Being persuasiveRunning productive meetingsAsking the right questionsCoachingNegotiating Resolving conflictsResponding to insultsOffering praiseDelegating responsibilitiesCrossing cultural dividesNetworking at events

""Communicate with Confidence " is . . . the clearest, most comprehensive, and most credible guide to persuasive and authentic communication available today. Dianna Booher is the master of her message and her medium. . . . After you've read it once, I'm confident you'll be consulting it frequently. Do not hesitate. Read it today, and put it to use immediately."
--Jim Kouzes, coauthor of "The Leadership Challenge" and "Credibility," and The Dean's Executive Fellow of Leadership, Leavey School of Business, Santa Clara University

""Communicate with Confidence " is the best communication book I have seen."
--Ken Blanchard, coauthor of "The One Minute Manager"(R) and "Full Steam Ahead "

"Fully 85 percent of your success in life is contained in your ability to communicate effectively with other people. "Communicate with Confidence " is full of proven, practical ways to get your point across quickly and stand out in every conversation. This book should be read and re-read over and over again "
--Brian Tracy, bestselling author of "How the Best Leaders Lead," "Goals ," and "Eat That Frog"

"Dianna Booher produced a tremendous resource with the first edition of this book--but I'm confident this new version will be a classic. Well-organized, practical, comprehensive advice."
--Harvey Mackay, author of the #1 "New York Times" bestseller "Swim with the Sharks without Being Eaten Alive"

Speak and Write Like a Polished Professional

"Dianna Booher nails it The Memory Tips alone are worth the price of the book. This one's a gem."
--John Baldoni, author of "Great Communication Secrets of Great Leaders" and "How Great Leaders Get Great Results"

"Dianna Booher pulls off a deft and most impressive feat: In writing about tight, top-flight grammar, she shows those very same skills in abundance." --Louis R. Carlozo, features staff writer, "Chicago Tribune"

"This book seems to be most useful as a desk reference for individuals, but it will also be of interest to public libraries with collections that support career development."
"--Library Journal"

Does your client owe the principal or principle? Is your company moving forwards or forward? Do you have over ten years' experience, or more than ten years' experience?

Proper use of the written and spoken word determines whether or not you move ahead in your career. In "Booher's Rules of Business Grammar," business communication guru Dianna Booher identifies the top 101 mistakes made in emails, presentations, and conversations every day. She briefly examines each one and explains what you need to know in order to avoid future mistakes. In addition, Booher includes effective "memory tricks" to reinforce comprehension and retention. In no time, you will learn how to: Recognize and rectify embarrassing grammatical mistakes Improve the clarity of what you say and write Solidify your understanding through the use of "memory tricks" Master the language-so you can focus on your business

Whether you decide to skim it and correct a mistake a minute or read the whole book in a couple of hours, use "Booher's Rules of Business Grammar" to set yourself apart as an expert communicator.

Convey Your Message Clearly, Credibly, and Competently

Fortune 500 consultant Dianna Booher is one of the world's foremost authorities on public speaking and business communication. She has trained and consulted for some of the top executives in leading companies-and she has heard all the grumbling between departments about "the lack of communication" today. Using 10 clear-cut strategies, she will show you exactly what to say, how to say it, when to say it, and even how to present yourself credibly-all crucial elements in business today.

Be Complete. Be Consistent. Be Concerned. These rules-and the seven others Booher outlines in this book-sound simple enough. But these essentials of good communication mark the difference between failure and success for any business, career, or relationship. Even if your communication technology changes-from e-mail and voice mail to teleconferencing and blogging-the rules remain the same. You have to be credible as a communicator.

"The Voice of Authority" is loaded with practical tips to help you Sell your ideas and expand your influence Inspire and motivate others to be part of a winning team Handle crises in a way that builds rather than destroys trust Identify critical characteristics that increase your credibility

From the most routine messages to more sensitive "bad news" subjects, you'll be able to manage reactions, communicate with clout, and lead others with success.

Are you guilty of e-mail "trigger finger"? Do you constantly "cc" people you never even see? What are today's rules for conducting business over the Internet? Now, The Elements of Style meets "the Miss Manners of memos" in the ultimate writing guide for the digital age.

In an era when written communication in the workplace is more crucial than ever, at a time when many professionals all but completely eschew face-to-face dealings, E-writing is poised to become the new bible of business writing. Accessible and inviting, this Web-savvy "how-to" book promises to transform anxious e-mail hacks and mediocre memo writers into eloquent electronic scribes in no time at all.

Inside, you will learn how to:

• combat counterproductive e-mail habits
  
• write authoritatively and persuasively, with a clear message that generates quick action
  
• handle e-mail and letter correspondence efficiently and effectively
  
• select an appropriate style for the audience you're addressing
  
• heighten your professional image, self-confidence, and career prospects.
  

Practicing what she preaches, award-winning communicator and bestselling author Dianna Booher writes in a refreshingly straightforward style and has organized E-writing to make on-the-spot referencing a snap. Keep it handy; refer to it often -- and your online mailbox will never be the same again.