Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you're the best you can be at customer service? If so, you need to ask yourself one question: "Am I Great at Customer Service?" This book showcases the 25 qualities of people who are great at customer service - not just good, but GREAT! You'll learn about the attitudes of the customer service stars. You'll learn what techniques they use when in front of the customer. And you'll learn what they do to shine even when the customer's not around. Each chapter describes a characteristic of greatness, incorporating funny, interesting, and thought-provoking stories that illustrate the point. And each chapter ends with the opportunity for you to think about...well, YOU! In the end, you'll learn specifically what you need to do to become GREAT at customer service!

The Value of Values Some people are troubled by unwanted world events, others seek to understand the root causes and set remedial plans into action. In "The Value of Values" Ed Gagnon passes on a lifetime of learning and observing relative to the driving forces that are at the root of all actions for all people. People are the summation of their genes, education, life experiences and values learned as children. But it is our values that influence our actions most. It is our values that determine our perception of life. It is our values that guide our beliefs. Understanding and controlling how values are established, acknowledging the need to be true to them, and instilling only meaningful values in our children, is the key to a harmonious society. Join Ed in this inspiring journey into the world of values. Learn how you can make a real difference in your lives, in the lives of the people you care about and eventually in the world in which you live.

Managers control activities - leaders inspire greatness. The Recipe for Leadership provides a list of ingredients that any manager can and should apply. It is the pathway to leadership. There will always be a need for reports, procedures, policies and numerous other controlling methods for managing. But it is essential that a manager know these things are just tools for maintaining, not avenues to improvement. Without the use of the inspiring activities listed in the Recipe for Leadership greatness cannot be achieved. In the Recipe for Leadership the author lists the most crucial values, attributes and actions required to become an inspiring leader. The Recipe for Leadership is not just theory, it is based upon more than 30 years of training and experience from an author who has lived the challenges and applied the ingredients for leadership with consistent success.