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How can knowledge management (KM) help your firm exceed your
clients' expectations and differentiate you from your closest
competitors? This guide written by senior figures in legal KM in
the US and UK will show how you can achieve this and more, drawing
upon case studies from some of the most innovative firms using KM
to their advantage. KM is helping law firms adapt to an evolving
legal landscape. Increasingly, firms like yours are seeing
knowledge management and its potential as an "organisational
capability" for leveraging the firm's experience, data and
intellectual capital as a strategic resource. Many firms have a KM
function in place. But has this function evolved to become a key
business unit recognised by the rest of the firm, focused on
achieving business outcomes measurable goals important to a firm's
overall success? Perhaps you're finding it challenging persuading
your fee earners to spare billable time to embed knowledge into
your firm's systems, to the overall benefit of your firm. Or
perhaps you're having trouble proving ROI on certain initiatives.
Whatever the KM challenge you're facing, Law Firm KM: Driving
Practice Innovation and Redefining Service Delivery will help you
solve key challenges and ensure you can take advantage of
opportunities that arise after using KM as a strategic tool.
Written by some of the best minds in legal and business consulting,
this guide is split into two sections: *Part One examines how KM
professionals can support law firm and in-house needs, while
considering some of the challenges they face. *Part Two is made up
of practical guidance in the form of case studies from UK and US
law firms who are trailblazing in legal KM and who have integrated
vital KM principles into their overall firm strategy. In today's
evolving competitive market, firms must be looking to not only
please their clients, but to find ways that go beyond the level of
service they expect. More and more firms are turning to KM to help
them do this. Are you? Why buy this guide? *Read case studies from
firms who are actively integrating KM principles into their firm
strategy with success, so you can understand how this is done in
practice *Gain insight on how to use KM to inform new service
models and pricing structure, innovation and efficiency to please
your clients and exceed their expectations of your firm *Discover
how to measure the success of KM strategy to prove ROI and make it
easy for your firm to invest in future KM initiatives *Learn how to
embed KM within your firm's culture to ensure stress-free adoption
and adaptation. Hear from firms trailblazing in the KM space
including: *Littler Mendelson *BLM *Donelson, Bearman, Caldwell
& Berkowitz *Samuel Phillips Law Firm You'll love this guide if
you're a... *Knowledge management officer *Information officer
*Professional Support Lawyer (PSL) *Managing partner *C-suite
professional, looking for new strategic inspiration *Head of
Department/Practice Group *Partner
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