Access an Untapped Source of Success

At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical!
--Rita McGlone, assistant director of executive education, The Wharton School of Business

Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.

"Some people just can't take criticism. And some people just can't give it--not in a positive, motivating, mutually beneficial manner, anyway. That's too bad, because criticism is essential to many aspects of business, such as performance appraisals, quality control, and team functioning, to name a few. This empowering book helps readers take the sting out of criticism--and transform it from a destructive, demoralizing disaster into an energizing, educating experience that builds relationships and increases individual and organizational success. Using real-life scenarios and the author's 21 tips to positive criticism, readers will learn to: * Think of criticism as a positive thing * Become strategic criticizers and develop their skill in using the power of positive criticism * Stay cool, calm, and collected when giving or getting criticism * Criticize their boss--without getting fired, and more."

The Emotionally Intelligent Real Estate Agent Become a top real estate agent by mastering the essential "Emotional Intelligence tasks" that have helped thousands of other real estate agents. Real estate agents who are top producers use their emotions, moods, and feelings and those of others to work for them. These "emotionally intelligent" real estate agents come to work each day with positive attitudes, ready to increase the bottom line. They stay motivated in difficult times, bounce back quickly from setbacks, and increase their results-oriented behavior. While others struggle to find listings and sell properties, emotionally Intelligent real estate agents enhance and develop client relationships by communicating their ideas effectively They leave work feeling energized and productive, with lots of positive anticipation for the next day regardless of how the market has performed. In The Emotionally Intelligent Real Estate Agent, the real estate industry's leading authority on the subject, Dr. Hendrie Weisinger, has outlined the essential emotional intelligence tasks he has helped thousands master.