This is an essential resource for managers and scholars interested in services marketing. It covers the topic comprehensively and in novel ways. All the luminaries in the field are represented. Buy this book and you will be up to date on the field.' - Valarie Zeithaml, UNC Kenan-Flagler Business School, USThe Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loyalty, customer-centered metrics, managing customer contacts, product and pricing, digital service marketing, rethinking the marketing function, and service for society. This book, which includes authors from both academia and industry, will provide academics with an invaluable current view of the field and practitioners with a window into the latest academic thinking. With chapters from internationally renowned contributors, this comprehensive yet concise Handbook will appeal to service marketing academics, researchers and service practitioners. Contributors: M. Archpru Akaka, L. Aksoy, L. Anderson, T.W. Andreassen, S.F.M. Beckers, M.J. Bitner, R.N. Bolton, A. Buoye, J.W. Choi, R.M. Christopher, T.S. Chung, T.S. Dagger, P.S. Danaher, A. De Keyser, C. Dev, B. Edvardsson, S. Fay, R.P. Fisk, C. Frennea, A. Gustafsson, M.-H. Huang, C. Ishida, P.K. Kannan, T.L. Keiningham, P. Kristensson, V. Kumar, S.K. Kwan, T. van Laer, B. Lariviere, R.F. Lusch, D. Mathras, H. Melton, V. Mittal, R.L. Oliver, A.L. Ostrom, P. Patterson, W. Reinartz, H. Risselada, R.T. Rust, K. de Ruyter, C. Schulze, S.M. Shugan, B. Skiera, J. Spohrer, S. Streukens, S.A. Taylor, B. Tronvoll, W. Ulaga, N. Umashankar, S.L. Vargo, P.C. Verhoef, H.S. Wang, M. Wedel, R.A. Westbrook, L. Williams, L. Witell, J. Xie, T. Yu

In light of on-going global financial crises, the institutional structure of financial regulation is currently a subject of significant academic and practical interest. The financial crisis has called into question the adequacy of financial regulation at the national and supranational levels, and has instigated financial regulatory reforms in major markets overseas. This has included the enactment of the Dodd-Frank Act in the US, and the programme to split the Financial Services Authority in the UK. This book examines the institutional structure reform of financial regulation from a comparative perspective, exploring both fundamental theories and international experiences. The book explores the three main institutional structures of financial regulation in the world; the sectors-based model, adopted in the US, Mainland China and Hong Kong; the twin-peaks model with Australia and the Netherlands as its pioneers; and the single-regulator model as represented by the former Financial Services Authority in the UK and the Financial Services Agency in Japan. The book contains contributions from renowned experts in the field of financial regulation including Douglas Arner, Jeffrey Carmichael, Robin Hui Huang, Dirk Schoenmaker, and Michael Taylor, and will be of interest to students and researchers of banking and finance law, and comparative economics.

In light of on-going global financial crises, the institutional structure of financial regulation is currently a subject of significant academic and practical interest. The financial crisis has called into question the adequacy of financial regulation at the national and supranational levels, and has instigated financial regulatory reforms in major markets overseas. This has included the enactment of the Dodd-Frank Act in the US, and the programme to split the Financial Services Authority in the UK.

This book examines the institutional structure reform of financial regulation from a comparative perspective, exploring both fundamental theories and international experiences. The book explores the three main institutional structures of financial regulation in the world; the sectors-based model, adopted in the US, Mainland China and Hong Kong; the twin-peaks model with Australia and the Netherlands as its pioneers; and the single-regulator model as represented by the former Financial Services Authority in the UK and the Financial Services Agency in Japan.

The book contains contributions from renowned experts in the field of financial regulation including Douglas Arner, Jeffrey Carmichael, Robin Hui Huang, Dirk Schoenmaker, and Michael Taylor, and will be of interest to students and researchers of banking and finance law, and comparative economics.

This book discusses the opportunities and challenges facing legal education in the era of globalization. It identifies the knowledge and skills that law students will require in order to prepare for the practice of tomorrow, and explores pedagogical shifts legal education needs to make inside and outside of the classroom. With contributions from leading experts on legal education from various jurisdictions across the globe, the work combines theoretical depth with practical insights. Seeking to understand the changing landscape of legal education in the era of globalization, the contributions find that law schools can, and must, adopt educational strategies that at least present students with different understandings of what studying and practicing law is meant to be about. They find that law schools need to offer their students choices, a vision of practice that is not driven entirely by the demands of the marketplace or the needs of major international law firms. Bridging the gap between theory and practice, this book makes a significant contribution to the impact of globalization on legal education, and how students and law schools need to adapt for the future. It will be of great interest to academics and students of comparative legal studies and legal education, as well as policy-makers and practitioners.

This book gathers papers presented at the 9th International Conference on Computer Engineering and Networks (CENet2019), held in Changsha, China, on October 18-20, 2019. It examines innovations in the fields of computer engineering and networking and explores important, state-of-the-art developments in areas such as Information Security, Information Hiding and Cryptography, Cyber Security, and Intelligent Computing and Applications. The book also covers emerging topics in computer engineering and networking, along with their applications, discusses how to improve productivity by using the latest advanced technologies, and examines innovation in the fields of computer engineering and networking, particularly in intelligent computing and security.

This book gathers papers presented at the 9th International Conference on Computer Engineering and Networks (CENet2019), held in Changsha, China, on October 18-20, 2019. It examines innovations in the fields of computer engineering and networking and explores important, state-of-the-art developments in areas such as Information Security, Information Hiding and Cryptography, Cyber Security, and Intelligent Computing and Applications. The book also covers emerging topics in computer engineering and networking, along with their applications, discusses how to improve productivity by using the latest advanced technologies, and examines innovation in the fields of computer engineering and networking, particularly in intelligent computing and security.

Air source heat pumps are mainly used for space heating, and have the advantages of environmental protection, energy saving, and comfort. Written by a leading heat pump technology expert, this book summarizes the research and applications of variable volume ratio two-stage vapor compression air source heat pump technology, and its use in cold climate regions. This book can be used for reference by scientific researchers and engineers engaged in research on air source heat pump technology, product development and popularization; and by energy management and policy researchers. It will also be of value to undergraduate and graduate students studying these areas of technology.

This book describes load modeling approaches for complex work pieces and batch forgings, and demonstrates analytical modeling and data-driven modeling approaches for known and unknown complex forging processes. It overcomes the current shortcomings of modeling, analysis and control approaches, presenting contributions in three major areas: In the first, several novel modeling approaches are proposed: a process/shape-decomposition modeling method to help estimate the deformation force; an online probabilistic learning machine for the modeling of batch forging processes; and several data-driven identification and modeling approaches for unknown forging processes under different work conditions. The second area develops model-based dynamic analysis methods to derive the conditions of stability and creep. Lastly, several novel intelligent control methods are proposed for complex forging processes. One of the most serious problems in forging forming involves the inaccurate forging conditions, velocity and position offered by the hydraulic actuator due to the complexity of both the deformation process of the metal work piece and the motion process of the hydraulic actuator. The book summarizes the current weaknesses of modeling, analysis and control approaches. are summarized as follows: a) With the current modeling approaches it is difficult to model complex forging processes with unknown parameters, as they only model the dynamics in local working areas but do not effectively model unknown nonlinear systems across multiple working areas; further, they do not take the batch forging process into account, let alone its distribution modeling. b) All previous dynamic analysis studies simplify the forging system to having a single-frequency pressure fluctuation and neglect the influences of non-linear load force. Further, they fail to take the flow equation in both valves and cylinders into account. c) Conventional control approaches only consider the linear deformation force and pay no attention to sudden changes and the motion synchronization for the multi-cylinder system, making them less effective for complex, nonlinear time-varying forging processes subject to sudden changes.

This book describes load modeling approaches for complex work pieces and batch forgings, and demonstrates analytical modeling and data-driven modeling approaches for known and unknown complex forging processes. It overcomes the current shortcomings of modeling, analysis and control approaches, presenting contributions in three major areas: In the first, several novel modeling approaches are proposed: a process/shape-decomposition modeling method to help estimate the deformation force; an online probabilistic learning machine for the modeling of batch forging processes; and several data-driven identification and modeling approaches for unknown forging processes under different work conditions. The second area develops model-based dynamic analysis methods to derive the conditions of stability and creep. Lastly, several novel intelligent control methods are proposed for complex forging processes. One of the most serious problems in forging forming involves the inaccurate forging conditions, velocity and position offered by the hydraulic actuator due to the complexity of both the deformation process of the metal work piece and the motion process of the hydraulic actuator. The book summarizes the current weaknesses of modeling, analysis and control approaches. are summarized as follows: a) With the current modeling approaches it is difficult to model complex forging processes with unknown parameters, as they only model the dynamics in local working areas but do not effectively model unknown nonlinear systems across multiple working areas; further, they do not take the batch forging process into account, let alone its distribution modeling. b) All previous dynamic analysis studies simplify the forging system to having a single-frequency pressure fluctuation and neglect the influences of non-linear load force. Further, they fail to take the flow equation in both valves and cylinders into account. c) Conventional control approaches only consider the linear deformation force and pay no attention to sudden changes and the motion synchronization for the multi-cylinder system, making them less effective for complex, nonlinear time-varying forging processes subject to sudden changes.

This book delivers a comprehensive evaluation of organic and hybrid solar cells and identifies their fundamental principles and numerous applications. Great attention is given to the charge transport mechanism, donor and acceptor materials, interfacial materials, alternative electrodes, device engineering and physics, and device stability. The authors provide an industrial perspective on the future of photovoltaic technologies.

This book delivers a comprehensive evaluation of organic and hybrid solar cells and identifies their fundamental principles and numerous applications. Great attention is given to the charge transport mechanism, donor and acceptor materials, interfacial materials, alternative electrodes, device engineering and physics, and device stability. The authors provide an industrial perspective on the future of photovoltaic technologies.

This book discusses the opportunities and challenges facing legal education in the era of globalization. It identifies the knowledge and skills that law students will require in order to prepare for the practice of tomorrow, and explores pedagogical shifts legal education needs to make inside and outside of the classroom. With contributions from leading experts on legal education from various jurisdictions across the globe, the work combines theoretical depth with practical insights. Seeking to understand the changing landscape of legal education in the era of globalization, the contributions find that law schools can, and must, adopt educational strategies that at least present students with different understandings of what studying and practicing law is meant to be about. They find that law schools need to offer their students choices, a vision of practice that is not driven entirely by the demands of the marketplace or the needs of major international law firms. Bridging the gap between theory and practice, this book makes a significant contribution to the impact of globalization on legal education, and how students and law schools need to adapt for the future. It will be of great interest to academics and students of comparative legal studies and legal education, as well as policy-makers and practitioners.

Coral Reef Marine Plants of Hainan Island summarizes the literature on the role and use of marine plants in coral reef ecosystems, especially in China and countries in the Asia-Pacific Region. The first chapter of the book focuses on the description of coral reef ecosystems, their architecture, and status of Hainan coral reefs. The second chapter focuses on common knowledge surrounding marine plants, such as their classification, identifying characteristics of different phyla, morphology, reproduction, life forms, main algal communities on coral reefs, distribution of algae on coral reefs and their roles, and the use of seaweeds in cookery, medicine, industry, and agriculture. The third chapter on the seaweed flora of Hainan Island contains species composition of the marine benthic flora, the complete list of marine plants found by researchers from all studies, and historical changes in the flora and seasonal changes. The final chapter shows how to identify common species of marine plants on coral reefs of Hainan Island. This excellent work will help readers identify relevant plants, also teaching them how to use plant resources to assess endangered states and create conservation strategies.

As machines are trained to "think," many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, it is more difficult to automate emotional intelligence, and this is where the human worker's competitive advantage over machines currently lies. This book explores the impact of AI on everyday life, looking into workers' adaptation to these changes, the ways in which managers can change the nature of jobs in light of AI developments, and the potential for humans and AI to continue working together. The book argues that AI is rapidly assuming a larger share of thinking tasks, leaving human intelligence to focus on feeling. The result is the "Feeling Economy," in which both employees and consumers emphasize feeling to an unprecedented extent, with thinking tasks largely delegated to AI. The book shows both theoretical and empirical evidence that this shift is well underway. Further, it explores the effect of the Feeling Economy on our everyday lives in the areas such as shopping, politics, and education. Specifically, it argues that in this new economy, through empathy and people skills, women may gain an unprecedented degree of power and influence. This book will appeal to readers across disciplines interested in understanding the impact of AI on business and our daily lives. It represents a bold, potentially controversial attempt to gauge the direction in which society is heading.

This book evaluates a project where formal classroom learning of a second language was supplemented with informal, natural interactions with older native speakers of the target language, delivering a number of pedagogical and societal benefits. The authors introduce a model of intergenerational, intercultural encounters which aims to promote the use of community language resources; enrich the experiences of young learners; foster greater understanding between generations; break down cultural stereotypes; encourage appreciation of different cultures and enhance the quality of life and community engagement of older people with a bi/multilingual background. It draws on theories of language acquisition, discourse analysis and psychosocial perspectives to propose a model of language learning for students that can be used for any language or locality. It is therefore an essential resource for graduate students, researchers and language teachers as well as for education, aged and youth care policy makers, practitioners and community services workers who are interested in innovative language pedagogy.

Big Data Analytics for Sensor-Network Collected Intelligence explores state-of-the-art methods for using advanced ICT technologies to perform intelligent analysis on sensor collected data. The book shows how to develop systems that automatically detect natural and human-made events, how to examine people's behaviors, and how to unobtrusively provide better services. It begins by exploring big data architecture and platforms, covering the cloud computing infrastructure and how data is stored and visualized. The book then explores how big data is processed and managed, the key security and privacy issues involved, and the approaches used to ensure data quality. In addition, readers will find a thorough examination of big data analytics, analyzing statistical methods for data analytics and data mining, along with a detailed look at big data intelligence, ubiquitous and mobile computing, and designing intelligence system based on context and situation. Indexing: The books of this series are submitted to EI-Compendex and SCOPUS

This study provides a detailed description of the juridicial system of money transfer using the banking system within the Peoplea (TM)s Republic of China. A definitive analysis of the legal frame work of Chinese money transfer is given as well as a concise and succint overview of the development of banking in China and of payment transactions.