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The Feeling Economy - How Artificial Intelligence Is Creating the Era of Empathy (Paperback, 1st ed. 2021)
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The Feeling Economy - How Artificial Intelligence Is Creating the Era of Empathy (Paperback, 1st ed. 2021)
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As machines are trained to "think," many tasks that previously
required human intelligence are becoming automated through
artificial intelligence. However, it is more difficult to automate
emotional intelligence, and this is where the human worker's
competitive advantage over machines currently lies. This book
explores the impact of AI on everyday life, looking into workers'
adaptation to these changes, the ways in which managers can change
the nature of jobs in light of AI developments, and the potential
for humans and AI to continue working together. The book argues
that AI is rapidly assuming a larger share of thinking tasks,
leaving human intelligence to focus on feeling. The result is the
"Feeling Economy," in which both employees and consumers emphasize
feeling to an unprecedented extent, with thinking tasks largely
delegated to AI. The book shows both theoretical and empirical
evidence that this shift is well underway. Further, it explores the
effect of the Feeling Economy on our everyday lives in the areas
such as shopping, politics, and education. Specifically, it argues
that in this new economy, through empathy and people skills, women
may gain an unprecedented degree of power and influence. This book
will appeal to readers across disciplines interested in
understanding the impact of AI on business and our daily lives. It
represents a bold, potentially controversial attempt to gauge the
direction in which society is heading.
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