Social networking venues have increased significantly in popularity in recent years. When utilized properly, these networks can offer many advantages within business contexts. Strategic Uses of Social Media for Improved Customer Retention is a pivotal reference source for the latest scholarly research on the implementation of online social networks in modern businesses and examines how such networks allow for a better understanding of clients and customers. Highlighting theoretical concepts, empirical case studies, and critical analyses, this book is ideally designed for researchers, practitioners, professionals, and upper-level students interested in improving and maintaining customer relationships.

Recent growth in knowledge management concepts has played a vital role in the improvement of organizational performance. These knowledge management approaches have been influential in achieving the goal of efficient production of software development processes. Knowledge-Based Processes in Software Development focuses on the inherent issues to help practitioners in gaining understanding of software development processes. The best practices highlighted in this publication will be essential to software professionals working in the industry as well as students and researchers in the domain of software engineering in order to successfully employ knowledge management procedures.

This updated textbook is for courses in cyber security education that follow the National Initiative for Cybersecurity Education (NICE) framework which adopts the Competency- Based Education (CBE) method. The book creates content based on the Knowledge, Skills and Abilities (a.k.a. KSAs) described in the NICE framework. This book focuses on cyber analytics and intelligence areas. The book has 18 chapters: Introduction, Acquisition Management, Continuity Planning and Disaster Recovery, Cyber Defense Analysis and Support, Cyber Intelligence, Cyber Intelligence Analysis, Cyber Operational Planning, Cyber Policy and Strategy Management, Cyber Threat Analysis, Cybersecurity Management, Forensics Analysis, Identity Management, Incident Response, Collection Operations, Computer Network Defense, Data Analysis, Threat Analysis and last chapter, Vulnerability Assessment.

This textbook covers security controls and management. It is for courses in cyber security education that follow National Initiative for Cybersecurity Education (NICE) work roles and framework that adopt the Competency-Based Education (CBE) method. The book follows the CBE general framework, meaning each chapter contains three sections, knowledge and questions, and skills/labs for skills and sbilities. The author makes an explicit balance between knowledge and skills material in information security, giving readers immediate applicable skills. The book is divided into several parts, including: Information Assurance / Encryption; Information Systems Security Management; Information Systems / Network Security; Information Technology Management; IT Management; and IT Risk Management.

This textbook presents a practical introduction to information security using the Competency Based Education (CBE) method of teaching. The content and ancillary assessment methods explicitly measure student progress in the three core categories: Knowledge, Skills, and Experience, giving students a balance between background knowledge, context, and skills they can put to work. Students will learn both the foundations and applications of information systems security; safeguarding from malicious attacks, threats, and vulnerabilities; auditing, testing, and monitoring; risk, response, and recovery; networks and telecommunications security; source code security; information security standards; and compliance laws. The book can be used in introductory courses in security (information, cyber, network or computer security), including classes that don't specifically use the CBE method, as instructors can adjust methods and ancillaries based on their own preferences. The book content is also aligned with the Cybersecurity Competency Model, proposed by department of homeland security. The author is an active member of The National Initiative for Cybersecurity Education (NICE), which is led by the National Institute of Standards and Technology (NIST). NICE is a partnership between government, academia, and the private sector focused on cybersecurity education, training, and workforce development.

Software testing is needed to assess the quality of developed software. However, it consumes a critical amount of time and resources, often delaying the software release date and increasing the overall cost. The answer to this problem is effective test automation, which is expected to meet the need for effective software testing while reducing amount of required time and resources. Advanced Automated Software Testing: Frameworks for Refined Practice discusses the current state of test automation practices, as it includes chapters related to software test automation and its validity and applicability in different domains. This book demonstrates how test automation can be used in different domains and in the different tasks and stages of software testing, making it a useful reference for researchers, students, and software engineers.

This textbook presents a practical introduction to information security using the Competency Based Education (CBE) method of teaching. The content and ancillary assessment methods explicitly measure student progress in the three core categories: Knowledge, Skills, and Experience, giving students a balance between background knowledge, context, and skills they can put to work. Students will learn both the foundations and applications of information systems security; safeguarding from malicious attacks, threats, and vulnerabilities; auditing, testing, and monitoring; risk, response, and recovery; networks and telecommunications security; source code security; information security standards; and compliance laws. The book can be used in introductory courses in security (information, cyber, network or computer security), including classes that don't specifically use the CBE method, as instructors can adjust methods and ancillaries based on their own preferences. The book content is also aligned with the Cybersecurity Competency Model, proposed by department of homeland security. The author is an active member of The National Initiative for Cybersecurity Education (NICE), which is led by the National Institute of Standards and Technology (NIST). NICE is a partnership between government, academia, and the private sector focused on cybersecurity education, training, and workforce development.

This textbook covers security controls and management. It is for courses in cyber security education that follow National Initiative for Cybersecurity Education (NICE) work roles and framework that adopt the Competency-Based Education (CBE) method. The book follows the CBE general framework, meaning each chapter contains three sections, knowledge and questions, and skills/labs for skills and sbilities. The author makes an explicit balance between knowledge and skills material in information security, giving readers immediate applicable skills. The book is divided into several parts, including: Information Assurance / Encryption; Information Systems Security Management; Information Systems / Network Security; Information Technology Management; IT Management; and IT Risk Management.

This book includes the details about a project for developing a software metric tool to gather several code metrics from most of the known types of codes such as .cs, .vb, .java, .html, .c, .h, .cpp, .jsp, ..etc.). The book also includes guidelines to build software prediction model to be used for cost estimation. A prediction model in a company utilizes the earlier projects and gather the metrics from them in order to be able to make cost and project plannings for future ones. The book includes the different stages of development such as requirements gathering, design, implementation and testing. The project related to this paper was originally developed to Honeywell aviation as they were trying to make usage of their large number of earlier projects as a guidance for newer projects. This can be easy as it is used and measured by the same company. In general a limitation in the prediction model is that we cant always apply models from different companies or industry sectors.