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In the last three decades, mediation has been increasingly used in
the United States and elsewhere. Much has been written about the
philosophical underpinnings and ethical dilemmas of mediation as
well as its applications both within judicial systems and beyond
the limits of these systems. However, some very basic challenges
remain: How can entrenched positions, strong emotions, and cultural
differences be dealt with? Mediation expertise is truly achieved
when a mediator learns to overcome these challenges through
experience and intuition. To speed up the learning curve of
mediation expertise, Jean Poitras, PhD, and Susan Raines, PhD have
benchmarked the mediation process in Expert Mediators: Overcoming
Mediation Challenges in Workplace, Family, and Community Conflicts.
Tapping the experience and wisdom of over 175 highly qualified
mediators from across different realms of the mediation practice
(e.g., family mediation, workplace mediation, commercial mediation)
and across geographic regions (e.g., U.S., Australia, Europe,
Israel, Canada), this book integrates best practices in order to
improve the performance of mediators. For each proposed strategy,
this book discusses conditions under which each practice should be
used as well as approaches to mitigate risks associated with using
each strategy and technique.
In the last three decades, mediation has been increasingly used in
the United States and elsewhere. Much has been written about the
philosophical underpinnings and ethical dilemmas of mediation as
well as its applications both within judicial systems and beyond
the limits of these systems. However, some very basic challenges
remain: How can entrenched positions, strong emotions, and cultural
differences be dealt with? Mediation expertise is truly achieved
when a mediator learns to overcome these challenges through
experience and intuition. To speed up the learning curve of
mediation expertise, Jean Poitras and Susan Raines have benchmarked
the mediation process in Expert Mediators: Overcoming Mediation
Challenges in Workplace, Family, and Community Conflicts. Tapping
the experience and wisdom of over 175 highly qualified mediators
from across different realms of the mediation practice (e.g.,
family mediation, workplace mediation, commercial mediation) and
across geographic regions (e.g., U.S., Australia, Europe, Israel,
Canada), this book integrates best practices in order to improve
the performance of mediators. For each proposed strategy, this book
discusses conditions under which each practice should be used as
well as approaches to mitigate risks associated with using each
strategy and technique.
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