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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook (Paperback):... BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook (Paperback)
Jonathan Pryce, Elaine Jackson, Bethan Bithell, Kath Grenyer 1
R594 Discovery Miles 5 940
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Packed with practical activities and planning support to help you deliver these exciting new qualifications. * A complete unit-by-unit course companion for learners.* Helps prepare learners for specific job roles.* Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.* Assessment practice activities and dedicated 'Getting Ready for Assessment' sections support preparation for assignments, tasks and external tests.

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