Implementing e-government services can give governments a competitive advantage by reducing operational and management costs, increasing transparency, and fulfilling their commitment to good governance. Yet, advances in e-government technologies and their applications present complex managerial and technological challenges. E-Government Service Maturity and Development: Cultural, Organizational and Technological Perspectives discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems. The book helps define empirical studies and methodologies for e-government research and identifies factors affecting the development and proliferation of e-government. Researchers and practitioners will gain an understanding of managing e-government; meeting their strategies and objectives; building trust, confidence, and security; providing interactivity and community; developing personalized experiences and content; increasing service selection; and other issues essential to adopting, implementing, and sustaining e-government.

The explosive expansion of the Internet has led to dramatic shifts in the methodology of conducting business, allowing for instantaneous communication and activities. ""Proliferation of the Internet Economy: E-Commerce for Global Adoption, Resistance, and Cultural Evolution"" provides deep insight into the globalization of e-commerce and the minimization of the digital divide between developed and developing countries. This book specifically addresses and explains the adoption and proliferation of global e-commerce.

The success of e-government whether it is at the local, regional, or central level largely depends on user acceptance of e-government, which requires a thorough understanding of stakeholder concerns. Stakeholder Adoption of E-Government Services: Driving and Resisting Factors examines the stakeholders of e-government and reveals the stages of growth or service maturity levels. This publication sheds light on the paradigms and fundamental discourses of the e-government adoption process, including empirical studies in both developed and developing countries. Given these perspectives, issues, and critical factors, this book proposes a citizen-centric governing framework for e-government. Finally, the book provides tools to evaluate the performance of e-government projects and gives inferences from some implemented e-government projects.

The progression of information and communication technology (ICT) eGovernment systems has substantial implications for the future of government as we know it. eGov presents major challenges and advantages for policy makers as fundamentally different nations are adopting ICT in public administration reforms in order to capitalize on the benefits of transformational government or electronic government technology. This book investigates the modern political, technological, economic, social, and cultural issues of transformational government. It discusses in detail how interaction through advancing technology such as e-participation, mobile government, social media, web 2.0, and cloud computing has been successfully incorporated into eGov practice. International in scope this book gives practical examples and case studies of eGov implementation in countries across the globe and is the essential reference text for this important topic.

This book attempts to address, explore, and conceptualize the epistemological paradigms of SMS as an alternative marketing channel or in combination with other existing traditional channels. It promotes a multichannel strategy in the light of synthesized marketing distribution, consumer behavior, and information and communication technology (ICT)-related behavioral theory to develop, establish, and launch a guiding theory and practice for this emerging area. Usage of mobile phones and hand-held wireless devices is growing and diffusing so quickly that 21st century marketing managers find a great potential for this wireless channel to be the most effective media for maintaining a consumer relationship that provides the highest quality service. The emergence of SMS-based direct marketing as a distinct channel or embedded with other channels is characterized by several issues, challenges, barriers, and limitations. This book examines and postulates the following interrelated issues related to wireless marketing (particularly the SMS-based marketing channel): (i) Consumer behavior for mobile phone SMS - perception, exposure, and attention; (ii) Consumer attitudes toward SMS-based marketing channels; (iii) The scope of SMS to meet consumer service output demands from an online channel; (iv) Consumer selection criteria for mobile phone SMS channel structure; (v) Mobile channel structure as an efficient and effective consumer interaction mode; and (vi) Consumer multichannel behavior. It is important to use the SMS-based mobile channel as a radical tool of interactive marketing and seamless service marketing, as there is the opportunity to maximize, until now, unutilized benefits of this efficient and popular direct marketing channel.