This practical book suggests ways in which healthcare students and practitioners can develop their compassion strengths. Discussing what compassion is and means, it includes a new compassion strength model and a series of exercises the reader can use for reflecting on and developing their practice. A hallmark of healthcare practice is compassion, yet there is a lack of understanding as to what compassion is and how it can be developed in practice. The book begins with that challenge of defining compassion, particularly looking at healthcare contexts and making links between self-care and caring for others. It then presents a new, evidence-based holistic model that brings together key elements of compassion for self and other, along with a scale that readers can measure themselves against. Identifying eight strengths "self-care, connection, communication, competency, empathy, interpersonal skills, character and engagement" Durkin provides the theoretical background to each, accompanied with suggestions for practice and reflective activities. It ends with a selection of vignettes that readers can use to try out their strengths. Highlighting the concept of compassion strengths, and compassion as a way of being, this is an essential read for healthcare students and practitioners, whether involved in direct patient care or management.

The extent to which social media can potentially add value within various service contexts is not well understood. While at a general level it would seem that direct and immediate interactive communication with customers and stakeholders would be of benefit in terms of general communications, the integration of new media alongside more traditional marketing activities is not without difficulty. Many organisations appear seduced by what new technological communication channels are capable of but evidence suggests that those same organisations may have limited sensitivity to the appropriateness of employing social media to add value to the customers' service experience. Launching social media initiatives appears low cost and fairly straightforward, technically, but managing the subsequent interactions and engagement appropriately, and indeed profitably, can often be beyond a firm's resources and competencies. In this book the challenges of effectively managing interactive communications through social media is described in various service contexts, (e.g. healthcare, travel, small businesses) and within prevailing, yet ever more crucial marketing concepts, such as customer relationship management (CRM) and customer complaining behaviour. This book was originally published as a special issue of the Service Industries Journal.

The extent to which social media can potentially add value within various service contexts is not well understood. While at a general level it would seem that direct and immediate interactive communication with customers and stakeholders would be of benefit in terms of general communications, the integration of new media alongside more traditional marketing activities is not without difficulty. Many organisations appear seduced by what new technological communication channels are capable of but evidence suggests that those same organisations may have limited sensitivity to the appropriateness of employing social media to add value to the customers' service experience. Launching social media initiatives appears low cost and fairly straightforward, technically, but managing the subsequent interactions and engagement appropriately, and indeed profitably, can often be beyond a firm's resources and competencies. In this book the challenges of effectively managing interactive communications through social media is described in various service contexts, (e.g. healthcare, travel, small businesses) and within prevailing, yet ever more crucial marketing concepts, such as customer relationship management (CRM) and customer complaining behaviour. This book was originally published as a special issue of the Service Industries Journal.

This practical book suggests ways in which healthcare students and practitioners can develop their compassion strengths. Discussing what compassion is and means, it includes a new compassion strength model and a series of exercises the reader can use for reflecting on and developing their practice. A hallmark of healthcare practice is compassion, yet there is a lack of understanding as to what compassion is and how it can be developed in practice. The book begins with that challenge of defining compassion, particularly looking at healthcare contexts and making links between self-care and caring for others. It then presents a new, evidence-based holistic model that brings together key elements of compassion for self and other, along with a scale that readers can measure themselves against. Identifying eight strengths "self-care, connection, communication, competency, empathy, interpersonal skills, character and engagement" Durkin provides the theoretical background to each, accompanied with suggestions for practice and reflective activities. It ends with a selection of vignettes that readers can use to try out their strengths. Highlighting the concept of compassion strengths, and compassion as a way of being, this is an essential read for healthcare students and practitioners, whether involved in direct patient care or management.

Strategy creates competitive advantage. People and a culture of innovation sustain it. Technology and communications are the means by which it is delivered. If we are creating most of our competitive advantage at the strategic planning stage, why are we spending so little time on this and so much time on technology? This book is not about why you should digitally transform and become more strategic; it's about how. It lays out the steps that must be taken, the data that should be used, and the decision tree to be followed. Following the principles laid out in this book allows organizational leaders, marketers, and technologists to talk at a high strategic level without getting bogged down in the tactics and delivery that consumes most of the time, attention, and activity in the modern workplace. Use The Seven Principles of Digital Business Strategy to define the direction of travel for your business in today's digital economy.