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In the 21st century, marketing is in the midst of dramatic change -
and the CMO role is changing with it. The marketing of the 20th
century was defined by mass production and mass communication. It
required an inside-out logic that began with the product and ended
with the consumer. Today's marketing operates the other way around:
it starts with people and their experiences and works its way
backwards to products, technologies and processes. Marketing is
about to hit the next level, and thus the chief marketing officer
role needs to grow to match. This book profiles marketeers and CMOs
from leading brands such as Banana Republic, Bayer, Generali,
Gucci, Jagermeister, Katjes, Oatly, smart, Tony's Chocolonely,
Unilever, Zalando and many more. What are their views, how do they
perceive today's marketing and their role in it, and what skills
will every CMO need to meet the challenges of marketing in the
future?
Parallelwelten (parallel worlds) are worlds invisible to anyone not
part of them. More and more, our reality is defined through digital
products, which afford us infinitely more freedom than in the
analogue past. But increased choice has also heightened our
susceptibility to manipulation. Filter bubbles, fake news and
alternative facts are just data that can be easily and cheaply
manipulated. We now live in multiple realities that are
increasingly losing touch with each other. Reality has been turned
into bits. Or is it the other way around? The digital world
increasingly defines, controls and governs the analogue world. Tech
companies buy and sell the raw data of human experience. Our human
behaviour is turned into data, which is processed into information
and then manipulated and fed back into our information diet to
control our behaviour. Data is the raw material, and information -
not content - is king. Information even defines reality. This book
investigates these parallel worlds from different angles:
technological, corporate, scientific, cultural, economic and
political. It doesn't view tech as an end in itself and something
the rest of the world simply must adapt to. Instead, it asks how
tech can solve real problems and make the world not a worse place,
but a better one.
We live in a world that's constantly redesigned. Today's redesign
is tomorrow's vintage look. But times of crisis rapidly change the
picture. Suddenly, the whole world is in dire need of a proper
redesign. From capitalism to communication, from work to supply
chains, from cities to office space - it's hard to find an area of
our lives that's not due for an overhaul. This is a challenge, but
also a huge opportunity: to design a better world.
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