If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: * Understand the context that led to the start of the Customer Success movement * Build a Customer Success strategy proven by the most competitive companies in the world * Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

This book brings together foreign investment and investment arbitration in Asia, the fastest growing economic region in the world. It provides a critical analysis of foreign investment, its benefits and the legal regimes of the jurisdictions studied at a time when investor-state disputes are on the rise and investment arbitration is under growing scrutiny. Governments are under greater pressure to balance the promotion of investment with public policy development and interests and calls for a permanent court for investment arbitration are getting louder.To assess future possibilities, this book takes stock of, brings together and analyses the legal regimes on foreign investment in 12 major Asian jurisdictions, namely China, Hong-Kong, India, Indonesia, Japan, South Korea, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam. These constitute paradigmatic examples of what is happening in the legal framework of Asian foreign investment and the impact that the current system of investment arbitration has in all of them. The analysis shows the existence of changing positions and degrees of openness towards foreign investment in the region, as well as a distinct level of exposure to and involvement in investment arbitration.Predictably, their situation will change in the near future, at least in relation to investment arbitration. Proposals for reform have already been made and international institutions are working on the development of an alternative to the proceedings of investment arbitration as it is currently constructed and understood. Consequently, the last two chapters of this book are devoted to the analysis of these developments that will most probably affect the existing situation in the region.

In 1960, President Kennedy warned of a dangerous future, rife with nuclear-armed states and a widespread penchant for conflict by the end of the century. Thankfully, his prediction failed to pass; in fact, roughly three times as many countries have since opted to give up their nuclear pursuit or relinquish existing weapons than have maintained their arsenals. Nevertheless, clandestine acquisition of nuclear materials and technology by states such as Iraq, Syria, and Iran, and a nuclear North Korea, has reaffirmed the need for United States' commitment to pursuing aggressive counterproliferation strategies, particularly with rogue states. This book looks at the experiences of countries that ventured down the path of nuclear proliferation but were stopped short, and examines how the international community bargains with proliferators to encourage nuclear reversal. It asks why so many states have relented to pressure to abandon their nuclear weapons programs, and which counterproliferation policies have been successful. Rupal N. Mehta argues that the international community can persuade countries to reverse their weapons programs with rewards and sanctions especially when the threat to use military force remains "on the table". Specifically, nuclear reversal is most likely when states are threatened with sanctions and offered face-saving rewards that help them withstand domestic political opposition. Historically, the United States has relied on a variety of policy levers-including economic and civilian nuclear assistance and, sometimes, security guarantees, as well as economic sanctions-to achieve nuclear reversal. Underlying these negotiations is the possibility of military intervention, which incentivizes states to accept the agreement (often spearheaded by the United States) and end their nuclear pursuit. The book draws on interviews with current and former policymakers, as well as in-depth case studies of India, Iran, and North Korea, to provide policy recommendations on how best to manage nuclear proliferation challenges from rogue states. It also outlines the proliferation horizon, or the set of state and non-state actors that are likely to have interest in acquiring nuclear technology for civilian, military, or unknown purposes. The book concludes with implications and recommendations for U.S. and global nuclear counterproliferation policy.