This book has four main parts. Each part serves as a prerequisite and drives the next part. Knowing what your customer needs is key to lay a strong insight foundation. Building on these insights, innovation management is both an art and skill to ensure good balance between timing and resource. Innovation, both product and service, is not a one-off event. It needs a life of its own, breathing and growing. Investing in your most valuable asset - employees, sometimes overlooked by many executives, will only bring to life those service innovations built from the insights. To continue innovation within the organization, It must be embedded into the organizational culture through change management, measured and rewarded. A balanced scorecard will keep track that we are not just financially successful but at the same time achieve overall business success, which includes customers, processes and employee talents.

Techniques such as dead time compensation, adaptive control and Kalman filtering have been around for some time, but as yet find little application in industry. This book tries to promote the use of advanced control techniques by taking the reader from basic theory to practical implementation. It is therefore of interest to practicing control engineers in various types of industries, especially the process industry. Graduate and undergraduate students in control engineering will also find the book extremely useful since many practical details are given which are usually omitted in books on control engineering.

Techniques such as dead time compensation, adaptive control and Kalman filtering have been around for some time, but as yet find little application in industry. This is due to several reasons, including: Articles in the literature usually assume that the reader is familiar with a specific topic and are therefore often difficult for the practicing control engineer to comprehend. Many practicing control engineers in the process industry have a chemical engineering background and did not receive a control engineering education. There is a wide gap between theory and practical implementation, since implementation is primarily concerned with robustness, and theory is not. The user therefore has to build an "expert shell" in order to achieve the desired robustness. Little is published on this issue, however. This book tries to promote the use of advanced control techniques by taking the reader from basic theory to practical implementation. It is therefore of interest to practicing control engineers in various types of industries, especially the process industry. Graduate and undergraduate students in control engineering will also find the book extremely useful since many practical details are given which are usually omitted in books on control engineering. Of special interest are the simulation examples, illustrating the application of various control techniques. The examples are available on a 5-1/4" floppy disk and can be used by anyone who has access to LOTUS 1-2-3. Chapter 1 is the introduction; Chapters 2 through 6 deal with distributed control system networks, computer system software, computer system selection, reliability and security, and batch and continuous control. Chapter 7 gives and introduction to advanced control. Chapters 8 through 11 deal with dead time compensation techniques and model identification. Chapters 12 through 14 discuss constraint control and design, and the adjustment and application of simple process models and optimization. Chapter 15 gives a thorough introduction to adaptive control, and the last two chapters deal with state and parameter estimation. This book is a valuable tool for everyone who realizes the importance of advanced control in achieving improved plant performance. It will take the reader from theory to practical implementation.

This book makes an original contribution to the fields of sociolinguistics, language planning policy and Chinese language studies. It examines the effectiveness of the Singapore's Speak Mandarin Campaign in changing the language use of dialect speakers towards Mandarin.Singapore may be only "a small red dot" and barely visible on the world's map. However, its complex and dynamic linguistic diversity and its quadrilingual educational system make it a unique and fascinating research site for examining deliberate language planning on the part of governmental authorities. 2017 marks the 38th anniversary of the Speak Mandarin Campaign, a focused language-planning policy aimed at changing the deeply entrenched sociolinguistic habits of Chinese Singaporeans who are used to speaking Chinese dialects. This book provides a revealing update on dialect speakers' attitudes towards the campaign by including discussions and other related issues such as the recent call for the revitalisation of Chinese dialects by younger dialect speakers, Chinese students' attitude towards learning Mandarin in schools, the encroachment of English in the home environment, the spread and dominance of English in the local linguistic landscape, and the challenges of maintaining Mandarin as a language of use and preference.