How to Build A Great Customer Experience Through Innovation - Inspired by Clairvoyant Lab (Hardcover)

This book has four main parts. Each part serves as a prerequisite and drives the next part. Knowing what your customer needs is key to lay a strong insight foundation. Building on these insights, innovation management is both an art and skill to ensure good balance between timing and resource. Innovation, both product and service, is not a one-off event. It needs a life of its own, breathing and growing. Investing in your most valuable asset - employees, sometimes overlooked by many executives, will only bring to life those service innovations built from the insights. To continue innovation within the organization, It must be embedded into the organizational culture through change management, measured and rewarded. A balanced scorecard will keep track that we are not just financially successful but at the same time achieve overall business success, which includes customers, processes and employee talents.

General

Imprint:	Lulu.Com
Country of origin:	United States
Release date:	June 2014
First published:	June 2014
Authors:	Patrick Chin
Dimensions:	229 x 152 x 16mm (L x W x T)
Format:	Hardcover - Cloth over boards / With dust jacket
Pages:	196
ISBN-13:	978-1-312-24274-6
Categories:	Books > Business & Economics > Economics > General Books > Business & Economics > Business & management > General Promotions
LSN:	1-312-24274-4
Barcode:	9781312242746

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!