Amid a welter of simultaneous policy initiatives in the UK, health treatment centers were a top-down National Health Service (NHS) innovation that became subverted into a multiplicity of solutions to different local problems. This book is a highly readable account of how and why these centers evolved with completely unforeseen results, revealing clear practical lessons based on UK case-study research involving over 200 interviews. By following the case studies through each key stage of reform, the book tells the story of NHS reform in action. Well-structured and clearly written, it uncovers a range of difficulties and conflicts in pushing forward wide-sweeping reforms at a local level, and it outlines the practical lessons to be learned.

* An accessible and concise resource that introduces non-specialist students to the key concepts and principles of business law, providing a non-technical alternative to the currently available heavyweight texts * To increase engagement and understanding, the examples used throughout the book are drawn from scenarios that are familiar to students in their everyday life * The author has extensive experience of teaching large cohorts of non-specialist students, many of whom are from overseas. Intended as an accessible, concise and inexpensive alternative to currently available textbooks, Getting Started in Business Law by Paul Bates covers the core topics taught at first year undergraduate level to non-specialists taking a business law module as part of their undergraduate studies. While still providing the student with a rigorous and academic treatment of the topic, this book will weave a path through key concepts of business law exposing the main principles step by step, while keeping the use of case law to a minimum as single cases will be used to explain a number of key points. The examples used throughout the text will be familiar to the student in their everyday lives, helping to keep the student engaged and aid their understanding of the principles and concepts being presented. Particular attention will be paid to using language which is accessible, and presenting concepts in a style which is undaunting, while still rigorous, and at times light-hearted. The author has extensive experience of teaching large cohorts of business, accountancy and finance undergraduate students, many of whom are from overseas. This experience is brought to bear to deliver an engaging and accessible resource, offering an alternative to the heavyweight texts which are currently available.

Amid a welter of simultaneous policy initiatives in the UK, health treatment centers were a top-down National Health Service (NHS) innovation that became subverted into a multiplicity of solutions to different local problems. This book is a highly readable account of how and why these centers evolved with completely unforeseen results, revealing clear practical lessons based on UK case-study research involving over 200 interviews. By following the case studies through each key stage of reform, the book tells the story of NHS reform in action. Well-structured and clearly written, it uncovers a range of difficulties and conflicts in pushing forward wide-sweeping reforms at a local level, and it outlines the practical lessons to be learned.

Paul Bate makes sense of a huge range of issues which must be considered in the struggle for change. He has developed a framework that will help students, researchers and practitioners alike to focus on a variety of conceptual and practical matters relating to business culture and cultural change. Strategies for Cultural Change represents one of the most ambitious attempts so far to provide a comprehensive approach to the design and implementation of a cultural change programme. One of five books nominated for the Management Consultancies Association 'Best Management Book of the Year' Prize 1994.

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. 'Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever.' - Lynne Maher.

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence-based outlook that focuses on both the organisational and cultural processes of quality improvement. Implication for research and practice are considered, and a checklist of possible challenges has been drawn up to help identify any 'gaps' in initiatives. Healthcare policy makers and shapers including hospital chief executives and NHS directors will find this book enlightening, as will healthcare quality improvement and service development researchers and professionals. Clinicians with an interest in quality improvement will also find much of interest.

Paul Bate makes sense of a huge range of issues which must be considered in the struggle for change. He has developed a framework that will help students, researchers and practitioners alike to focus on a variety of conceptual and practical matters relating to business culture and cultural change. Strategies for Cultural Change represents one of the most ambitious attempts so far to provide a comprehensive approach to the design and implementation of a cultural change programme. One of five books nominated for the Management Consultancies Association 'Best Management Book of the Year' Prize 1994.

Clues for succeeding in crisis from 50 graduates of the "School of Hard Knocks" PAUL BATES & AL EMID How would you like to spend an entire weekend with 50 highly successful grads of the School of Hard Knocks? Just you and these 50 interesting and changed people, all to yourself, all completely focused on you, and on giving you the advice you desperately need. What would ask them? WHAT I HAVE LEARNED SO FAR. . . delivers a weekend of insight in 130 pages (just right for a weekend read), full of compassionate and candid dialogue - each page offering reflection, guidance and inspiration. WHAT I HAVE LEARNED SO FAR. . . asks the question "If you knew when you were 25 what you know now ..." and then tells the reader in an entertaining narrative, the breathtaking, heartbreaking and often heartwarming stories that will show you how to navigate through personal dilemmas when experience is lacking. Against the backdrop of a crisis in each individual's life, you will explore the sources of strength he or she found in dealing with it, the solutions tried and discarded and the actions taken that provided successful resulting outcomes. Most important, you?ll learn of personal savvy in the face of formidable odds as the authors probe further with this question: "What would you suggest to anyone else confronting the same issue?"