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Books > Medicine > General issues > Health systems & services
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Bringing User Experience to Healthcare Improvement - The Concepts, Methods and Practices of Experience-Based Design (Paperback, 1 New Ed)
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Bringing User Experience to Healthcare Improvement - The Concepts, Methods and Practices of Experience-Based Design (Paperback, 1 New Ed)
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This work includes a foreword by lynne Maher. Head of Innovation
Practice, NHS Institute for Innovation and Improvement, University
Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way
of bringing about improvements in healthcare services by being
user-focussed. Facilities, healthcare professionals, carers, family
and friends are all involved in the patient experience and systems
and policies need to adapt to take this into consideration. By
exploring the underlying concepts, methods and practices of EBD,
this exciting guide offers a unique approach to healthcare customer
satisfaction. It offers recommendations for the future and many
interesting points for discussion. It will be of great interest to
health and social care management, particularly directors of
service improvement in hospitals and directors of nursing, health
and social care policy makers and shapers, and quality improvement
and organisational development specialists in healthcare. Patient
groups and national organisations, too will find the book
inspirational. 'Experience based design-you cannot do without it.
Read this book and it will change the way you think about providing
health services for ever.' - Lynne Maher.
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