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The distinctions between tourism and migration are increasingly blurred. Tourism often drives various forms of mobility, and an international workforce is essential to maintaining functioning tourism economies. This book explores intersections of tourism and migration, considering their relationships with and impacts on social sustainability. The chapters explore in a variety of contexts how the planning, development and governance of tourism affects the sustainability of communities, which consequently influences attitudes towards migrants and tourists. They also consider how migrant-local connections may evolve, creating opportunities for positive, symbiotic co-existence or intergroup tensions and exploitative relationships. The book paves the way for future work examining new forms and interactions between migration and tourism that contribute to social sustainability. This book will be of great value to students, academics, and researchers interested in tourism, geography, migration/diaspora studies and sociology. The chapters in this book were originally published as a special issue of Tourism Geographies.
People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer experience by combining the perspectives of the tourist consumer with that of experience managers, supported by examples from tourism, leisure, hospitality, sport and event contexts. With contributions from established and emerging international scholars, it is organised into three sections: understanding experiences, researching experiences and managing experiences. It aims to provide students, researchers and managers with a stimulating overview of the current research and managerial issues in the field and as well as a resource to guide their further reading.
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