This book explores the innovation processes involved in the application and use of Information and Communications Technologies (ICTs) at work and in everyday life. These are analysed through an unparalleled set of 23 European case studies, which, uniquely, address both the design/development and the implementation of ICT applications across the cultural, civic information and education sectors. The authors draw upon a range of analytical traditions - from sociology of technology and cultural and consumption studies, to computer systems design - to build an integrated, evolutionary understanding of the processes of innovation in ICT. Their social learning perspective addresses the collective learning and negotiation processes involved, highlighting the contribution of technology users, as well as designers and developers, in shaping innovation. The book will have an immediate readership amongst scholars of technology studies, as well as researchers and practitioners interested in computer system development and human computer interaction.

Industry analysts are in the business of shaping the technological and economic future. They attempt to 'predict' what will become the next big thing; to spot new emerging trends and paradigms; to decide which hi-tech products will win out over others and to figure out which technology vendors can deliver on their promises. In just a few short years, they have developed a surprising degree of authority over technological innovation. Yet we know very little, if anything about them. This book seeks to explain how this was achieved and on what this authority rests. Who are the experts who increasingly command the attention of vendor and user communities? What is the nature of this new form of technical and business knowledge? How Industry Analysts Shape the Digital Future offers the first book length study into this rarely scrutinized form of business expertise. Contributions to this volume show how, from a small group of mainly North American players which arose in the 1970s, Gartner Inc. has emerged as clear leader of a $6 billion industry that involves several hundred firms worldwide. Through interviews and observation of Gartner Inc. and other industry analyst firms, the book explores how these firms create their predictions, market classifications and rankings, as well as with how these outputs are assessed and consumed. The book asks why many social scientists have ignored the proliferation of these new forms of management and technical expertise. In some cases scholars have 'deflated' this kind of business acumen, portraying it as arbitrary knowledge whose methods and content do not deserve enquiry. The valuable exception here has been the path-breaking work on the 'performativity' of economic, financial or accounting knowledge. Drawing upon recent performativity arguments, the book argues the case for a Sociology of Business Knowledge.

This book makes significant advances in analysing the relationship between technology and society. It highlights both the policy implications of this relationship and new possibilities for intervention by government, policymakers, managers and the public. Shaping Technology, Guiding Policy examines and utilises a variety of recently emerging concepts which highlight the scope for local discretion and choice in the way that technologies are designed and used as well as the broader structures and systems that may serve to restrict choice. By applying these concepts to an analysis of case studies of various social and technical settings, the book explores their utility for understanding the ways in which contemporary technologies are developed and applied and how they are made to influence society. Academics and researchers from a wide variety of perspectives will find this new book fascinating reading, including scholars from science and technology studies, technology policy and the management of technology. Technology policymakers and practitioners would also find the book of interest.

This book examines the increasing significance of DNA profiling for crime investigation in modern society. It focuses on developments in the UK as the world-leader in the development and application of forensic DNA technology, and in the construction of DNA databases as an essential element in the successful use of DNA for forensic purposes. The book uses data collected from funded research into police uses of the UK National DNA Database (NDNAD) to describe the relationship between scientific knowledge and police investigations. It refers to some of the major UK criminal cases in which DNA evidence has been presented and contested. Chapters in the book explain the scientific developments which have enabled DNA profiling to be applied to criminal investigation, the ways in which the state has directed this, and how genetic technology has risen to such preeminence; how DNA evidence moved from its use in individual prosecutions to a major role in intelligence led policing, and saw the de

The growing social and economic significance of expertise is reflected in popular suggestions that we are moving into a post-industrial 'knowledge society'. The subject of expertise is becoming recognised in a range of scholarly disciplines ranging from science and technology, psychology, computing and artificial intelligence through to management and organisational behaviour. Exploring Expertise brings together some of these diverse understandings of the character and implications of expertise, and demonstrates through a set of empirical case studies how expertise means different things to different groups, how it is constructed differently in different settings, and the consequences of this process for relations between 'members' of the knowledge society and those 'on the outside'. The book includes case study material ranging from a hospital ward to a factory to a nuclear weapons facility.

This is the first book that addresses the genesis and career of the modern day enterprise system in a comprehensive and robust manner. It does so through setting out a new approach for the study of packaged solutions and presents novel empirical studies based on in-depth ethnographic and longitudinal research conducted within supplier organisations and other relevant sites. The authors shift the debate within the social study of information systems, from one that is primarily focused on 'implementation studies', to one that follows software as it evolves, matures and crosses organisational boundaries. Through tracing and comparing the 'biography' of a number of software systems the authors develop a new vocabulary for the dynamics that surround standardised software. Original in its approach, this book draws on a number of ethnographic studies in supplier organisations, user settings, user forums, and applies theories from the Sociology of Technology, Technology Studies, Innovation Studies, and beyond. As such it will be of interest across all of these subject areas and to researchers from the wider fields of Information Systems and Business Studies.

Forensic science has become increasingly important within contemporary criminal justice, from criminal investigation through to courtroom deliberations, and an increasing number of agencies and individuals are having to engage with its contribution to contemporary justice.

This Handbook aims to provide an authoritative map of the landscape of forensic science within the criminal justice system of the UK. It sets out the essential features of the subject, covering the disciplinary, technological, organizational and legislative resources that are brought together to make up contemporary forensic science practice.

It is the first full-length publication which reviews forensic science in a wider political, economic, social, technological and legal context, identifying emerging themes on the current status and potential future of forensic science as part of the criminal justice system. With contributions from many of the leading authorities in the field it will be essential reading for both students and practitioners.

Clean technology does not just aim to dilute or detoxify industrial waste. It aims to eliminate it by re-engineering the entire production cycle. As industry is constrained by regulations on the one hand and consumer pressure on the other, energy-efficient, resource-efficient and pollution-free production becomes imperative. It will be the next stage of industrial development. Using extensive empirical analysis of a range of different industrial sectors, this book shows how cleaner technology can be implemented, above all by the companies themselves. It looks at regulatory initiatives and focuses on how firms themselves can introduce the new technologies, systems and polices required.

If you think web design is beyond your reach, or if you want your existing web site to look more professional, this thoroughly updated classic is the place to turn! In these pages, best-selling authors Robin Williams and John Tollett share the creative ideas, useful techniques, and basic design principles that are essential to great Web design-all in the context of the most current technology, software, and standards. Throughout, the authors' aim is to inspire you and spark your creativity rather than sedate you with pages and pages of code. To that end, you'll find loads of real-world examples, interesting illustrations, and the simple instructions you need to implement the techniques and concepts described in these pages.

This is the first book that addresses the genesis and career of the modern day enterprise system in a comprehensive and robust manner. It does so through setting out a new approach for the study of packaged solutions and presents novel empirical studies based on in-depth ethnographic and longitudinal research conducted within supplier organisations and other relevant sites. The authors shift the debate within the social study of information systems, from one that is primarily focused on 'implementation studies', to one that follows software as it evolves, matures and crosses organisational boundaries. Through tracing and comparing the 'biography' of a number of software systems the authors develop a new vocabulary for the dynamics that surround standardised software. Original in its approach, this book draws on a number of ethnographic studies in supplier organisations, user settings, user forums, and applies theories from the Sociology of Technology, Technology Studies, Innovation Studies, and beyond. As such it will be of interest across all of these subject areas and to researchers from the wider fields of Information Systems and Business Studies.

This book is about the increasing significance of DNA profiling for crime investigation in modern society. It focuses on developments in the UK as the world-leader in the development and application of forensic DNA technology and in the construction of DNA databases as an essential element in the successful use of DNA for forensic purposes. The book uses data collected during the course of Wellcome Trust funded research into police uses of the UK National DNA Database (NDNAD) to describe the relationship between scientific knowledge and police investigations. It will be illustrated throughout by reference to some of the major UK criminal cases in which DNA evidence has been presented and contested. Chapters in the book explain the scientific developments which have enabled DNA profiling to be applied to criminal investigation, the ways in which the state has directed this and how genetic technology has risen to such preeminence; how DNA evidence moved from its use in individual prosecutions to a major role in intelligence led policing, and saw the development of the UK National DNA Database; how legislative support for the NDNAD was mobilized, enabling the police to obtain and use genetic information on individuals. Finally, the authors examine the ways in which the DNA Expansion Programme, built on the supposed potential for the NDNAD to contribute to criminal detection, has been incorporated into a broader crime reduction strategy, and explore the implications for policing, governance and security of the continued expansion of the range and scope of the NDNAD.

Retail financial services is a sector in which technological change - and in particular information technology (IT) - has become critically important. This book looks at how firms develop a strategic approach to IT in this sector. In the authors' view this hinges on the ability to integrate detailed technological expertise with wider organizational and marketing goals - the "management of expertise".

The growing social and economic significance of expertise is reflected in popular suggestions that we are moving into a post-industrial 'knowledge society'. The subject of expertise is becoming recognised in a range of scholarly disciplines ranging from science and technology, psychology, computing and artificial intelligence through to management and organisational behaviour. Exploring Expertise brings together some of these diverse understandings of the character and implications of expertise, and demonstrates through a set of empirical case studies how expertise means different things to different groups, how it is constructed differently in different settings, and the consequences of this process for relations between 'members' of the knowledge society and those 'on the outside'. The book includes case study material ranging from a hospital ward to a factory to a nuclear weapons facility.

Appropriate for all introductory courses on print publishing, desktop publishing, typography, or document production.

This completely revised edition continues in the original's tradition by providing students with simple, logical principles for using type to produce beautiful, professional documents. The renowned Macintosh and graphic design instructor Robin Williams has added a thoroughly revised chapter on fonts, and updated the entire book to reflect extensive changes in software and hardware since the original edition was published. Her wide-ranging coverage includes these and many other topics: real vs. generic quotation marks, the correct use of en and em dashes, tabs, indents, hyphenation, justification, kerning, leading, and white space; and what to do about widows, orphans, and hanging punctuation. This concise book will be indispensable for beginning-level students who need fast answers for publishing the highest-quality documents, and it will be an equally useful reference for students with more experience in document production.

Forensic science has become increasingly important within contemporary criminal justice, from criminal investigation through to courtroom deliberations, and an increasing number of agencies and individuals are having to engage with its contribution to contemporary justice. This Handbook aims to provide an authoritative map of the landscape of forensic science within the criminal justice system of the UK. It sets out the essential features of the subject, covering the disciplinary, technological, organizational and legislative resources that are brought together to make up contemporary forensic science practice. It is the first full-length publication which reviews forensic science in a wider political, economic, social, technological and legal context, identifying emerging themes on the current status and potential future of forensic science as part of the criminal justice system. With contributions from many of the leading authorities in the field it will be essential reading for both students and practitioners.

A lot has happened in the world of digital design since the first edition of this title was published, but one thing remains true: There is an ever-growing number of people attempting to design everything from newsletters to advertisements with no formal training. This book is the one place they can turn to find quick, non-intimidating, excellent design help from trusted design instructor Robin Williams. This revised and expanded classic includes a new chapter on designing with type, more quizzes and exercises, updated projects, and new visual and typographic examples that give the book a fresh, modern look. In" The Non-Designer's Design Book, " "4th Edition, " Robin turns her attention to the basic principles that govern good design. Perfect for beginners, Robin boils great design into four easy-to-master principles: contrast, repetition, alignment, and proximity (C.R.A.P. ). Readers who follow her clearly explained concepts will produce more sophisticated and professional work immediately. Humor-infused, jargon-free prose interspersed with design exercises, quizzes, and illustrations make learning a snap-which is just what audiences have come to expect from this bestselling author.