The Department of Homeland Security (DHS) and the United States Visitor and Immigrant Status Indicator Technology (US-VISIT) program is preparing to transition from a two print capture process to a 10-print slap capture process. In preparing for the 10-print pilot testing, a concern that the existing counters that house the fingerprint scanners are too tall to support the ten print collection process was identified. Lowering the counters in the facilities is not possible for the pilot testing. However, angling the scanners on the counter may alleviate the problems. US-VISIT asked the National Institute of Standards and Technology (NIST) Biometrics Usability team to examine the impact on fingerprint capture performance of angling the fingerprint scanners on the existing counter heights to accommodate the upcoming pilot testing. The NIST Biometrics Usability group's study1 was specifically designed to answer the question: Given the current counter heights in US-VISIT facilities, what is the "best" angle to position the fingerprint scanner? The study included three metrics: 1. Efficiency - the time to complete the tasks. Does the angle of the fingerprint scanner affect the time required to capture fingerprint images? 2. Effectiveness - how good are the prints? Does the angle affect the quality of the captured images? 3. Satisfaction - comfort. Do users prefer a particular fingerprint scanner angle?

US-VISIT requested that the biometrics usability team at the National Institute of Standards and Technology (NIST) examine the current US-VISIT face image collection process to identify any usability and human factors that may improve the existing face image capture process. As such this study did not address other technologies or technology solutions. This report presents the results of a study that examined five usability and human factors enhancements to the current US-VISIT collection process: 1. the camera should resemble a traditional camera; 2. the camera should click when the picture is taken to provide feedback to the traveler that the picture is being taken; 3. the camera should be used in portrait mode; 4. the operator should be facing the traveler and the monitor while positioning the camera and 5. provide some marking on the floor (such as footprints) to indicate to the traveler where to stand for the photograph.