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Hardbound. The series Advances in the Management of Organizational
Quality is designed to stimulate thinking on quality-related issues
and to facilitate bringing quality into the mainstream of
organizational effectiveness. This volume spans a broad range of
topics from the transference of quality practices across
multinational boundaries to the role of performance feedback
systems in achieving quality-based objectives. The papers push the
boundaries of traditional conceptualizations of quality and shed
new light on important topics.
Hardbound. This volume is intended to foster new ways of thinking
about quality in terms of how it is researched and practiced. With
the high demands placed on organizations to provide high quality
products and services to their customers, it is appropriate that
research begins to address many of the questions that have arisen
concerning quality in organizations. The chapters in this volume
focus on two major themes: the role of suppliers in improving
quality (supplier quality awards, integrating suppliers in new
product development, and supplier management), and organizational
aspects and how they relate to quality (culture, organizational
citizenship, and agency theory).
Hardbound. This is the fifth volume in the series Advances in the
Management of Organizational Quality. Like the previous four
volumes, it is designed to highlight quality-related issues and to
facilitate bringing quality into the mainstream of organizational
effectiveness. The current volume spans a broad range of topics
from an investigation of how customers make quality-related
judgments to quality practices in health care. As with previous
volumes, this volume also attempts to broaden the concept of
quality.
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