Hardbound. This is the fifth volume in the series Advances in the
Management of Organizational Quality. Like the previous four
volumes, it is designed to highlight quality-related issues and to
facilitate bringing quality into the mainstream of organizational
effectiveness. The current volume spans a broad range of topics
from an investigation of how customers make quality-related
judgments to quality practices in health care. As with previous
volumes, this volume also attempts to broaden the concept of
quality.
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