This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

This is the Proceedings of the Eighth International Conference on Management Science and Engineering Management (ICMSEM) held from July 25 to 27, 2014 at Universidade Nova de Lisboa, Lisbon, Portugal and organized by International Society of Management Science and Engineering Management (ISMSEM), Sichuan University (Chengdu, China) and Universidade Nova de Lisboa (Lisbon, Portugal). The goals of the conference are to foster international research collaborations in Management Science and Engineering Management as well as to provide a forum to present current findings. A total number of 138 papers from 14 countries are selected for the proceedings by the conference scientific committee through rigorous referee review. The selected papers in the first volume are focused on Intelligent System and Management Science covering areas of Intelligent Systems, Decision Support Systems, Manufacturing and Supply Chain Management.

This is the Proceedings of the Eighth International Conference on Management Science and Engineering Management (ICMSEM) held from July 25 to 27, 2014 at Universidade Nova de Lisboa, Lisbon, Portugal and organized by International Society of Management Science and Engineering Management (ISMSEM), Sichuan University (Chengdu, China) and Universidade Nova de Lisboa (Lisbon, Portugal). The goals of the conference are to foster international research collaborations in Management Science and Engineering Management as well as to provide a forum to present current findings. A total number of 138 papers from 14 countries are selected for the proceedings by the conference scientific committee through rigorous referee review. The selected papers in the second volume are focused on Computing and Engineering Management covering areas of Computing Methodology, Project Management, Industrial Engineering and Information Technology.

Although modern location theory is now more than 90 years old, the focus of researchers in this area has been mainly problem oriented. However, a common theory, which keeps the essential characteristics of classical location models, is still missing.

This monograph addresses this issue. A flexible location problem called the Ordered Median Problem (OMP) is introduced. For all three main subareas of location theory (continuous, network and discrete location) structural properties of the OMP are presented and solution approaches provided. Numerous illustrations and examples help the reader to become familiar with this new location model.

By using OMP classical results of location theory can be reproved in a more general and sometimes even simpler way. Algorithms enable the reader to solve very flexible location models with a single implementation. In addition, the code of some algorithms is available for download.

This book presents essential information on modern location science - in a word, all you need to know about location. The second edition of this handbook has been fully revised throughout, with numerous updates and chapters added, to offer an even more comprehensive overview of methods and applications. The book is divided into three parts: basic concepts, advanced concepts and applications. Written by the most respected specialists in the field and thoroughly reviewed by the editors, it first lays out the fundamental problems in location science and provides readers with basic background information on location theory. Part II covers advanced models and concepts, broadening and expanding on the content presented in Part I. It also discusses important tools to help readers grasp and solve real-world location problems. Part III focuses on the links between location science and other areas like GIS, telecommunications, healthcare, rapid transit networks, districting problems and disaster events, and presents a wide range of applications to allow readers to understand the role of facility location in such areas and learn how to handle real-world location problems. The book is intended for researchers working on theory and applications involving location problems and models. It is also suitable as a textbook for graduate courses on facility location.

This book gathers a selection of peer-reviewed papers presented at the International Conference on Operations Research (OR 2022), which was held at Karlsruhe Institute of Technology, Germany, on September 6-9, 2022. KIT’s Institute for Operations Research (IOR) hosted the conference together with the Institute for Industrial Production (IIP), the Institute for Automation and Applied Informatics (IAI), and the Institute for Material Handling and Logistics (IFL). The respective papers discuss classical mathematical optimization, statistics and simulation techniques. These are complemented by computer science methods, and by tools for processing data, designing and implementing information systems. The book also examines recent advances in information technology, which allow big data volumes to be processed and enable real-time predictive and prescriptive business analytics to drive decisions and actions. Lastly, it includes problems modeled and treated while taking into account uncertainty, risk management, behavioral issues, etc.

This book presents essential information on modern location science - in a word, all you need to know about location. The second edition of this handbook has been fully revised throughout, with numerous updates and chapters added, to offer an even more comprehensive overview of methods and applications. The book is divided into three parts: basic concepts, advanced concepts and applications. Written by the most respected specialists in the field and thoroughly reviewed by the editors, it first lays out the fundamental problems in location science and provides readers with basic background information on location theory. Part II covers advanced models and concepts, broadening and expanding on the content presented in Part I. It also discusses important tools to help readers grasp and solve real-world location problems. Part III focuses on the links between location science and other areas like GIS, telecommunications, healthcare, rapid transit networks, districting problems and disaster events, and presents a wide range of applications to allow readers to understand the role of facility location in such areas and learn how to handle real-world location problems. The book is intended for researchers working on theory and applications involving location problems and models. It is also suitable as a textbook for graduate courses on facility location.

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

This comprehensive and clearly structured book presents essential information on modern Location Science. The book is divided into three parts: basic concepts, advanced concepts and applications. Written by the most respected specialists in the field and thoroughly reviewed by the editors, it first lays out the fundamental problems in Location Science and provides the reader with basic background information on location theory. Part II covers advanced models and concepts, broadening and expanding on the content presented in Part I. It provides the reader with important tools to help them understand and solve real-world location problems. Part III is dedicated to linking Location Science with other areas like GIS, telecommunications, healthcare, rapid transit networks, districting problems and disaster events, presenting a wide range of applications. This part enables the reader to understand the role of facility location in such areas, as well as to learn how to handle realistic location problems. The book is intended for researchers working on theory and applications involving location problems and models. It is also suitable as a textbook for graduate courses on facility location.

This is the Proceedings of the Eighth International Conference on Management Science and Engineering Management (ICMSEM) held from July 25 to 27, 2014 at Universidade Nova de Lisboa, Lisbon, Portugal and organized by International Society of Management Science and Engineering Management (ISMSEM), Sichuan University (Chengdu, China) and Universidade Nova de Lisboa (Lisbon, Portugal). The goals of the conference are to foster international research collaborations in Management Science and Engineering Management as well as to provide a forum to present current findings. A total number of 138 papers from 14 countries are selected for the proceedings by the conference scientific committee through rigorous referee review. The selected papers in the first volume are focused on Intelligent System and Management Science covering areas of Intelligent Systems, Decision Support Systems, Manufacturing and Supply Chain Management.

Although modern location theory is now more than 90 years old, the focus of researchers in this area has been mainly problem oriented. However, a common theory, which keeps the essential characteristics of classical location models, is still missing.

This monograph addresses this issue. A flexible location problem called the Ordered Median Problem (OMP) is introduced. For all three main subareas of location theory (continuous, network and discrete location) structural properties of the OMP are presented and solution approaches provided. Numerous illustrations and examples help the reader to become familiar with this new location model.

By using OMP classical results of location theory can be reproved in a more general and sometimes even simpler way. Algorithms enable the reader to solve very flexible location models with a single implementation. In addition, the code of some algorithms is available for download.

This textbook offers a comprehensive, up-to-date introduction to the Optimization Programming Language (OPL). Embedded in the IBM ILOG CPLEX Optimization Studio with its solver engine CPLEX, OPL has been popular for years not only for academic and scientific purposes, but also among practitioners who need to model and solve large-scale real-world business optimization problems. The book covers the recent features of the software and includes ten consecutive tutorials, each with additional exercises, as well as several comprehensive application studies. The book is specifically designed for advanced undergraduate and graduate courses in e.g. management science, operations research, computer science, mathematics, mathematical economics, and industrial engineering. It can also serve as self-study material for practitioners whose work involves the modeling and optimization of planning and decision problems and who need a sound introduction to the software. Solutions to the exercises as well as the source codes from the textbook are available for download (weblink included).

The symposium Operations Research 2007 was held from September 5-7, 2007 at the Saarland University in Saarbru ]cken. This international conference is at the same time the annual meeting of the German - erations Research Society (GOR). The transition in Germany (and many other countries in Europe) from a production orientation to a service society combined with a continuous demographic change generated a need for intensi?ed Op- ations Research activities in this area. On that account this conference has been devoted to the role of Operations Research in the service industry. The links to Operations Research are manifold and include many di?erent topics which are particularly emphasized in scienti?c sections of OR 2007. More than 420 participants from 30 countries made this event very international and successful. The program consisted of three p- nary, elevensemi-plenaryandmorethan300contributedpresentations, which had been organized in 18 sections. During the conference, the GOR Dissertation and Diploma Prizes were awarded. We congratulate all winners, especially Professor Wolfgang Domschke from the Da- stadt University of Technology, on receiving the GOR Scienti?c Prize Award."

Das vorliegende Lehrbuch ist eine Einfuhrung in das Operations Research, die mathematisch stringent vorgeht, ohne jedoch den Leser mit Beweisen zu uberfrachten. Stattdessen werden die mathematischen Sachverhalte ausfuhrlich begrundet und durch weit mehr als einhundert Abbildungen illustriert. Das Buch ist gleichermassen fur Ingenieure, Mathematiker und Wirtschaftswissenschaftler geeignet. Mit mehr als vierhundert Seiten stellen die Autoren genugend Auswahlmoeglichkeiten zur Verfugung, um es als Grundlage fur unterschiedlich angelegte Operations-Research-Vorlesungen zu verwenden. Daruber hinaus setzt dieses Buch an den richtigen Stellen neue Akzente und bereichert den Bestand der bisherigen Lehrbucher zu diesem Fachgebiet. Ein ausfuhrlicher Anhang verdeutlicht die fur das Verstandnis des Buches notwendigen mathematischen Grundkonzepte, um den unterschiedlichen Voraussetzungen in der Vielfalt der Bachelor- und Masterprogramme Rechnung zu tragen. Die korrigierte und erweiterte dritte Auflage dieses Buches erhalt ein neues, ausfuhrliches Kapitel zur stochastischen Optimierung.

Das Buch fuhrt anwendungsorientiert in die Optimization Programming Language (OPL) zur Modellierung linearer und ganzzahliger linearer Optimierungsprobleme im Rahmen des IBM ILOG CPLEX Optimization Studio ein. Es beinhaltet zehn aufeinander aufbauende Lektionen, erganzt um zahlreiche Aufgaben und Anwendungsstudien. Das Buch richtet sich an Lehrende und Studierende der Betriebswirtschaftslehre mit quantitativer Ausrichtung (Operations Research), (Wirtschafts-)Informatiker, (Wirtschafts-)Mathematiker und Wirtschaftsingenieure und kann an Universitaten und Hochschulen in entsprechenden Vorlesungs- und Kursangeboten eingesetzt werden. Zudem eignet es sich zum Selbststudium fur Praktiker, die mit der Modellierung und Optimierung von Planungs- und Entscheidungsproblemen befasst sind und einen fundierten Einstieg in die Software benoetigen. UEber die buchbegleitende Website sind unter anderem Aufgabenloesungen und samtliche Programm-Codes abrufbar: www.opl-buch.de

Die Steuerung von Krankenhausern im Zeitalter der Diagnosis Related Groups erfordert eine systematische und wissensbasierte Herangehensweise. Erfahrung, Intuition und Fachkompetenz in Medizin, Pflege oder allgemeiner Verwaltung genugen nicht mehr, um die komplexen und dynamischen Krankenhausbetriebe zu fuhren. Das vorliegende Lehrbuch entwickelt Instrumente der Krankenhaussteuerung und fugt sie in den Zusammenhang der Krankenhausbetriebslehre ein. Schwerpunkte sind hierbei Management, Controlling, Logistik, Informationswirtschaft und Strategie des Krankenhausbetriebes. Der Leser wird nicht nur schnell umsetzbare Methoden kennenlernen, sondern vor allem eine Denkweise erwerben: eine evidenzbasierte, zielsystemkonforme und nachhaltige Steuerung des Krankenhausbetriebes in einem Gleichgewicht aus Effizienz und Verantwortung."

Fachbuch aus dem Jahr 2000 im Fachbereich Organisation und Verwaltung, Hessischer Verwaltungsschulverband; Zentrale Darmstadt (Verwaltungsseminar Darmstadt), Sprache: Deutsch, Anmerkungen: Eine Broschure fur die Praxis. Der Verfasser, Jahrgang 1963, war wahrend bzw. nach der Ausbildung zum Diplom-Verwaltungswirt bei einer hessischen Kommune beschaftigt. Zurzeit steht er als Amtsrat im Hochschulbereich im Dienst des Landes Rheinland-Pfalz. Im Rahmen einer Nebentatigkeit unterrichtet er seit 1993 als nebenamtlicher Dozent beim Hessischen Verwaltungsschulverband am Verwaltungsseminar Darmstadt in den Fachern Organisation, Personalwesen und Kommunalrecht sowie nunmehr auch als Lehrbeauftragter an der Verwaltungsfachhochschule Wiesbaden, Abteilung Darmstadt im Fach Dienstrecht., Abstract: Die okonomischen, okologischen und sozialen Rahmenbedingungen fur die offentliche Verwaltung andern sich in immer starkeren Masse. Die angespannte Finanzsituation mit der Notwendigkeit einer Haushaltskonsolidierung zwingt insbesondere die Stadte und Gemeinden seit Jahren zu Uberlegungen, wie Haushaltsmittel eingespart bzw. effektiver eingesetzt werden konnen. Bisher wird die Verwaltung von der Politik im wesentlichen uber die Zuteilung von Ressourcen in Gestalt des i.d.R. jahrlich zu verabschiedenden Haushaltsplans gesteuert. Politische Zielvorgaben fur die Verwaltung, bezogen auf die Kosten und die Qualitat von kommunalen Leistungen sind nur teilweise bzw. uberhaupt nicht vorhanden. Mit der Einfuhrung von neuen Steuerungssystemen wird ein verandertes Verhaltnis zwischen Politik und Verwaltung notwendig werden. Aus dem Verstandnis der politischen Gremien heraus strukturell zu steuern, sollte die Politik uber das Was," die Verwaltung uber das Wie" entscheiden. Das Was" sollte demnach die Entscheidung beinhalten, welche Leistungen (Produkte) und mit welchem Standard sie angeboten werden. Die Art der Ausfuhrung, also das Wie" ist Sache der Verwaltung. Die Verwaltungsmodernisierung w