0
Your cart

Your cart is empty

Browse All Departments
  • All Departments
Price
  • R250 - R500 (1)
  • -
Status
Brand

Showing 1 - 1 of 1 matches in All Departments

Delight Your Customers - 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Paperback, Special ed.):... Delight Your Customers - 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Paperback, Special ed.)
Steve Curtin
R476 Discovery Miles 4 760 Ships in 10 - 15 working days

Discover the hidden ways to raise your organizations' customer service experiences from ordinary to extraordinary. If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
The Urban Ethnography Reader
Mitchell Duneier, Philip Kasinitz, … Hardcover R5,129 Discovery Miles 51 290
The Craft & Culture of Artisan Schnaps
Kirk Ross Hardcover R674 Discovery Miles 6 740
The Obstacles Facing Our Teenagers…
Leroy Hayes Rfp Mbe Rfc Me Hardcover R818 Discovery Miles 8 180
Cheers! - Cocktails & Toasts to…
Philip Greene Hardcover R785 R680 Discovery Miles 6 800
The Extra Mile Guide - Delicious…
Kerry O'Neill Paperback R502 Discovery Miles 5 020
Ward 15, Precinct 1, City of Boston…
Boston Election Department Paperback R610 Discovery Miles 6 100
J Stephen's Quest For The Best Bringing…
J Stephen Sadler Hardcover R888 Discovery Miles 8 880
Chinese Art
Stephen W. Bushell Hardcover R545 Discovery Miles 5 450
The Gallant Pioneers
Gary Ralston, Gordon Bell, … Hardcover R799 Discovery Miles 7 990
The Philosophy of a Mad Man
Steven Colborne Hardcover R521 Discovery Miles 5 210

 

Partners